Service Excellence Award 2024

Objective: To recognize the local employees/representatives and acts of service that have a significant and positive impact on customer experiences, exceed expectations and leave a lasting impression on customers.

Nominators will share a narrative about the outstanding service experience that they received/witnessed, and nominate the individual that provided the exceptional service.
Nominations can be submitted by customers, peers, or supervisors.
Excellent service experience must have occurred in 2024.
Only nominations of individuals that are employed and/or affiliated by Chamber of Manitowoc County member businesses/organizations are eligible to win. Additionally, the service experience must have occurred while the individual was representing a Chamber of Manitowoc County member business/organization.
The act of service its self will be scored, and not the employee’s overall performance for the year.

Question Title

* 1. Nominator Information

First Name:

Last Name:

Business (If Applicable):

Phone Number:

Email Address:

Question Title

* 2. Nominee Information

First Name:

Last Name:

Business/Organization:

Question Title

* 3. Share the excellent service experience.
(300 words or less.)

The following criteria will be evaluated in the judging process:

Positive Impact: The service had a significant, positive impact on the customer’s experience, exceeding expectations and leaving a lasting impression.

Problem-Solving Ability: The nominee demonstrated creativity and resourcefulness in resolving the customer’s issue or fulfilling a request.

Empathy and Understanding: The nominee showed genuine care and concern for the customer’s needs, demonstrating a commitment to resolving their issues with compassion.

Professionalism and Courtesy: The service was delivered with the highest level of professionalism, politeness, and respect.

Question Title

* 4. Release of Information

By checking this box, I agree to the release of all information submitted in this nomination form. I understand that the Chamber of Manitowoc County may use this information in its communications, advertising, and promotional materials as necessary, and I grant permission for such use without any expectation of compensation or prior approval.