NIRCL Customer Survey Question Title * 1. Please describe the lab section or lab service being rated. If you'd like to comment on more than one section or service, please complete additional surveys. OK Question Title * 2. How do you rate our service when contacting the laboratory (professionalism, timeliness of response, general helpfulness, etc.)? 5 - Exceptional - Consistently exceeds the expectations 4 - Above Expectations - Consistently meets and often exceeds expectations 3 - Meets Expectations - Consistently meets and occasionally exceeds expectations 2 - Below Expectations - Does not consistently meet expectations 1 - Unacceptable - Consistently fails to meet expectations 0 - Not observed - Did not have the opportunity to assess Comment OK Question Title * 3. How helpful was the lab representative’s response to technical questions? 5 - Exceptional - Consistently exceeds the expectations 4 -A bove Expectations - Consistently meets and often exceeds expectations 3 - Meets Expectations - Consistently meets and occasionally exceeds expectations 2 - Below Expectations - Does not consistently meet expectations 1 - Unacceptable - Consistently fails to meet expectations 0 - Not observed - Did not have the opportunity to assess Comment OK Question Title * 4. How would you rate the turn-around time of examinations? 5 - Exceptional - Consistently exceeds the expectations 4 - Above Expectations - Consistently meets and often exceeds expectations 3 - Meets Expectations - Consistently meets and occasionally exceeds expectations 2 - Below Expectations - Does not consistently meet expectations 1 - Unacceptable - Consistently fails to meet expectations 0 - Not observed - Did not have the opportunity to assess Comment OK Question Title * 5. How easy is it to understand reported results? 5 - Exceptional - Consistently exceeds the expectations 4 - Above Expectations - Consistently meets and often exceeds expectations 3 - Meets Expectations - Consistently meets and occasionally exceeds expectations 2 - Below Expectations - Does not consistently meet expectations 1 - Unacceptable - Consistently fails to meet expectations 0 - Not observed - Did not have the opportunity to assess Comment OK Question Title * 6. How available are lab personnel for court, training, consultation, etc.? 5 - Exceptional - Consistently exceeds the expectations 4 - Above Expectations - Consistently meets and often exceeds expectations 3 - Meets Expectations - Consistently meets and occasionally exceeds expectations 2 - Below Expectations - Does not consistently meet expectations 1 - Unacceptable - Consistently fails to meet expectations 0 - Not observed - Did not have the opportunity to assess Comment OK Question Title * 7. How do you rate the range of testing services provided by the laboratory? 5 - Exceptional - Consistently exceeds the expectations 4 - Above Expectations - Consistently meets and often exceeds expectations 3 - Meets Expectations - Consistently meets and occasionally exceeds expectations 2 - Below Expectations - Does not consistently meet expectations 1 - Unacceptable - Consistently fails to meet expectations 0 - Not observed - Did not have the opportunity to assess Comment OK Question Title * 8. How was your overall experience with the laboratory? 5 - Exceptional - Consistently exceeds the expectations 4 - Above Expectations - Consistently meets and often exceeds expectations 3 - Meets Expectations - Consistently meets and occasionally exceeds expectations 2 - Below Expectations - Does not consistently meet expectations 1 - Unacceptable - Consistently fails to meet expectations 0 - Not observed - Did not have the opportunity to assess Comment OK Question Title * 9. Thank you for completing this survey. Please provide your name and contact information. OK DONE