Virtual Reference Feedback

How was your experience with our Virtual Reference Service?

We are testing out Virtual Reference as a way to increase accessibility to our services. We want to make sure that this service meet your needs as library patrons. Your feedback will go directly into improving and/or revising this service. Your responses will be anonymous (no IP addresses are recorded). We greatly appreciate your time and help. Thanks!

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* 1. Was your experience with virtual reference useful?

Unhelpful

Neutral

Useful

Clear

i We adjusted the number you entered based on the slider’s scale.

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* 2. Was the virtual reference software easy to use?

Difficult

Neutral

Easy

Clear

i We adjusted the number you entered based on the slider’s scale.

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* 3. Is virtual reference an enjoyable library experience?

Unpleasant

Neutral

Enjoyable

Clear

i We adjusted the number you entered based on the slider’s scale.

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* 4. Would you have been able to do in-person reference at the library if Virtual Reference was unavailable?

Yes

If you wish, please briefly explain your answer (e.g., "Getting to the library is difficult for me because of transportation issues").

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* 5. What was the purpose of your virtual reference session?

Using the library catalogue

Finding a particular library resource (e.g., book, article, journal, database)

Help with search strategies (e.g., identifying a research topic, concept mapping)

Citation

Identifying credible information (e.g., website, article, news vs. fake news)

Other (please specify)

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* 6. What type of library patron are you?

Undergraduate student

Graduate student

Faculty or Instructor

Staff (e.g., Teaching Assistant and/or Research Assistant)

On a campus other than Fort Garry. For example, William Norrie Centre, Bannatyne, and Thompson Northern Social Work (can be combined with any of the above options)

Distance Education (can be combined with any of the above options)

Other (please specify)

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* 7. Would you like more librarians to offer this type of service?

Yes

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* 1. Was your experience with virtual reference useful?

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* 2. Was the virtual reference software easy to use?

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* 3. Is virtual reference an enjoyable library experience?

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* 4. Would you have been able to do in-person reference at the library if Virtual Reference was unavailable?

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* 5. What was the purpose of your virtual reference session?

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* 6. What type of library patron are you?

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* 7. Would you like more librarians to offer this type of service?

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* 8. If you have any additional comments, please let us know here!