Client Satisfaction Survey

Thank you for taking the time to complete this survey. These results are confidential and you will not be identified (unless you choose to be by putting your name in the other comments box). The results will only be seen by Management , however can be utilised in aggregate form for reporting purposes.

Question Title

* 1. Was your appointment conducted by Telephone or Zoom?

Question Title

* 2. Was the technology easy to use?

Question Title

* 3. Friendliness of reception staff when making appointment

Question Title

* 4. Friendliness of your lawyer during appointment 

Question Title

* 5. How did you feel about your legal problem BEFORE speaking to the solicitor?

Question Title

* 6. How do you feel about your legal problem AFTER speaking to the solicitor?

Question Title

* 7. Would you feel comfortable to come back again if needed?

Question Title

* 8. Would you recommend our service to family and friends?

Question Title

* 9. Overall, how would you rate your experience with the service?

Question Title

* 10. What DID you like about our service?

Question Title

* 11. What DIDN'T you like about the service?

Question Title

* 12. How would you prefer your appointment to be conducted in the future?

T