Landlord's Self-Help Centre 2025 User Satisfaction Survey - English

Survey Purpose

Landlord's Self-Help Centre collects feedback from service users to measure the experience accessing services, whether any barriers were encountered, the timeliness of service delivery and the overall satisfaction with services received. Thank you for taking the time to provide your input.

Question Title

* 1. How did you hear about us?

I am a member of LSHC

I have used the service previously

I was referred by a legal clinic or Legal Aid Ontario

I was referred by my MPP

I was referred by my lawyer or paralegal

I was referred by someone who used your services

The Landlord and Tenant Board referred me

I found LSHC on the Internet

I follow LSHC social media

Other (please specify)/

Question Title

* 2. How did you contact LSHC to access services?

By phone

I walked into the clinic

By email or standard mail

Other (please specify)

Question Title

* 3. LSHC strives to provide accessible and barrier free access to services. Did you encounter any barriers?
Examples of barriers include:

physical accessibility barriers or challenges;

language or cultural barriers (such as printed materials are not available in a preferred language); and

resource barriers (services are not available due to staff shortages or a lack of funding for the service).

Yes

If yes, please provide details.

Question Title

* 4. LSHC receives core funding from Legal Aid Ontario, the services we provide are subject to legal aid eligibility guidelines. For some small landlords our services will be limited to general information while others may be eligible to receive summary legal advice or document preparation.
Keeping these restrictions in mind, please rate your experience in all the service categories below using a scale of 1 to 5, 1= dissatisfied and 5=very satisfied:

	1 Very Dissatisfied	2 Dissatisfied	3 Neutral	4 Satisfied	5 Very Satisfied
Access to our services	Access to our services 1 Very Dissatisfied	Access to our services 2 Dissatisfied	Access to our services 3 Neutral	Access to our services 4 Satisfied	Access to our services 5 Very Satisfied
Timeliness - 2 business day response	Timeliness - 2 business day response 1 Very Dissatisfied	Timeliness - 2 business day response 2 Dissatisfied	Timeliness - 2 business day response 3 Neutral	Timeliness - 2 business day response 4 Satisfied	Timeliness - 2 business day response 5 Very Satisfied
Barriers to service	Barriers to service 1 Very Dissatisfied	Barriers to service 2 Dissatisfied	Barriers to service 3 Neutral	Barriers to service 4 Satisfied	Barriers to service 5 Very Satisfied
Quality of service provided	Quality of service provided 1 Very Dissatisfied	Quality of service provided 2 Dissatisfied	Quality of service provided 3 Neutral	Quality of service provided 4 Satisfied	Quality of service provided 5 Very Satisfied
Overall satisfaction with services provided	Overall satisfaction with services provided 1 Very Dissatisfied	Overall satisfaction with services provided 2 Dissatisfied	Overall satisfaction with services provided 3 Neutral	Overall satisfaction with services provided 4 Satisfied	Overall satisfaction with services provided 5 Very Satisfied

Comments

Question Title

* 5. LSHC maintains a comprehensive website, www.landlordselfhelp.com. The website offers a variety of self-serve learning tools and resources. Have you used any of the tools and resources below? Please indicate those you have used.

FAQs

RTA Fact Sheets

Newsletters

Sound Advice Podcasts

Learning Modules about forms in video and audio

Landlord Learning Videos

Other (please specify)

Question Title

* 6. Would you recommend LSHC to another landlord?

Yes / Oui

No / Non

Why or why not?