Pulse Survey: Worker Shortage

As businesses start to return to pre-COVID operations, owners are experiencing issues in finding and retaining employees to operate at maximum capacity. CLA sent out surveys in 2020 to help us understand how the pandemic affected the industry and we shared results with those who completed the survey.

CLA is doing a similar survey on the worker shortage to use this data to provide support and resources to our industry.

Please submit your responses by Wednesday, June 30. To thank you for participating, we will send you a copy of the results, if you choose to provide your name and email address.

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* 1. In what state or U.S. territory do you currently own stores?

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* 2. When fully staffed, how many people do you employ (full time and part time)?

1-3

4-6

7-10

11-15

16-20

21+

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* 3. Which of the following statements apply to your laundromat business today? (check all that apply):

Retaining existing employees has been very challenging.

I have open positions on my team that I haven’t been able to fill.

Increasing wage levels have put pressure on my bottom line.

I’ve raised prices recently to help offset increasing wages for both current and new employees.

I’ve shortened business hours due to worker shortages.

I’ve reduced (or eliminated) the number of attended hours due to staffing challenges.

I’ve stopped offering ancillary services like WDF due to staffing challenges.

I’m fully staffed and employee retention has been good.

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* 4. On a scale of 1 to 5, with 5 being most difficult, how difficult has it been for you to find and hire new employees?

1 - No issues at all

2 - Fairly easy

3 - Average

4 - Difficult

5 - Very difficult

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* 5. Which of the following tactics have you tried in order to attract new employees to fill open positions on your staff? (check all that apply

Increase starting wages

Offer signing bonus to new employees

Offer referral bonuses to current staff who bring me new hires

Improve screening and hiring practices

Improve training program for new hires

Offer free laundry and other incentives

Offer scheduling flexibility for current staff and new hires

Adding benefits like health insurance or retirement

Other (please specify)

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* 6. What resources have been the best for you in finding solid job candidates? (check all that apply)

Craigslist

Indeed

Facebook

Employee referrals

In-store advertising

Staffing agencies

Local government programs

Other (please specify)

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* 7. What can CLA do to help with your employment issues/shortages?

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* 8. Please provide your contact information (optional). If you would like to receive a copy of the survey results, you must include your name and email address.

First and Last Name

Store Name

Number of Stores

Address

City/Town

State/Province

ZIP/Postal Code

Country

Email Address