Client Survey - Alina Collective/Sunshine Support Coordination After our transition from Sunshine Support Coordination to Alina Collective, we would like your feedback on what is working well, where we need to improve and your experience on the services you receive. Your feedback will help us improve and review our processes and delivery to ensure that we can offer the best service. We thank you for taking the time to complete this survey. Question Title * 1. How long have you been using Alina Collective/Sunshine SC? Less than six months Six months to a year 1 - 2 years More than 2 years I am not a customer Question Title * 2. How would you rate the communication with Sunshine SC/Alina Collective? (responding to calls, getting back to your emails and keeping you updated with information) Always Usually Sometimes Rarely Never Question Title * 3. Has your Support Coordinator helped you to understand your NDIS plan, NDIS funding and supports? Strongly agree Agree Neither agree nor disagree Disagree Strongly disagree Question Title * 4. Does Alina Collective/Sunshine SC respect and show interest to understand your values, beliefs, culture and individual diversity? A great deal A lot A moderate amount A little None at all Question Title * 5. How likely are you to recommend Alina Collective? Extremely likely Very likely Somewhat likely Not so likely Not at all likely Question Title * 6. Do you feel you are adequately supported for your needs and to help you achieve your goals? Yes No Comments (optional) Question Title * 7. Are there any areas you feel that Alina Collective could improve on in supporting you? Yes No Please let us know Question Title * 8. Do you have any feedback you would like to share? - All feedback is valued and helpful to us to continue to improve our services Yes No Please comment Question Title * 9. If you are comfortable sharing, who is your current Support Coordinator and do you have a review or feedback to provide about your Support Coordinator? Yes No Feedback Done