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* 1. First, what is your name and company, and what kind of business do you run?

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* 2. Do you have a dedicated technician? If so, what do their day-to-day responsibilities look like? If not, how do you handle that?

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* 3. How do you increase the skillset of yourself or your technicians? (Betson Technical University, other seminars at state association meetings, etc.)

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* 4. Do you face parts supply issues? For example, are parts readily available (and quick to arrive) from either the manufacturer or other suppliers? Do you stock key parts in-house?

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