Library Strategic Plan 2023

Goondiwindi Regional Council Libraries User Survey

We invite you to complete the following survey on the Library services. The personal information, along with the responses provided to the questions, will be used solely for purposes of developing a new Library Strategy, and then to help with tailoring programs and activities for various groups in the future. Please keep a watch out for the new Strategy once it is adopted by Council in late 2023.

Question Title

* 1. Which Library Service is the closest, or easiest, for you to access?

Goondiwindi Library

Inglewood Library

Texas Library

Digital Library Services

Don’t Know

Other (please specify)

Question Title

* 2. What aspects of our Libraries are most important to you? (Use the arrows to put them in your preferred order - 1 is most important and 13 is least)

Question Title

* 3. Did you know that Goondiwindi Regional Council’s website contains a ‘Libraries’ page with access to Library services. Please select those services you use or know about:

Reserve and borrow resources

Find the information needed about Libraries

Accessing e-resources available via the website

Information about programs and events available

The website is easy to use

Don’t know/have not used the website page

Other (please specify)

Question Title

* 4. Are you currently a Library member?

Yes

Not sure/don’t know

Question Title

* 5. What Library services have you used in the past 12 months (Select all that apply)

Books, DVD’s and magazines

e-books and e-resources on-line from other library services

Safe space to relax in and to feel valued

Learning, research and study

Connecting with others

Participating in activities for young people

Participating in reading groups

Public computers, Internet and printing facilities

Sought assistance from Library staff

Home delivery service and rural delivery service

Goondiwindi Library Facebook Page

Sourced Library information on Council’s website

Visited Art Exhibitions and Gallery spaces

Accessed tourist information

Utilised Customer Service staff for other services

Toured the historical buildings and viewed memorabilia

Public toilets

Question Title

* 6. Looking to the future, what aspects of the Library services could be further developed? Select those that would encourage you and your family to use the Library more frequently.

Modify Library facilities to become accessible community hubs offering centre based, community and digital services.

Broaden learning programs for young children to teenagers

Modify Library opening hours to allow for after work-hours access and to offer activities away from the Library centres.

Co-partner the provision of activities and programs with local community groups and businesses to reach people who can’t access the libraries

Create outdoor Library activities and spaces

Run English as a second language program/classes

Provide activities for adults and differently abled people to encourage life-long learning

Run sessions on ‘Introductory use of on-line resources for personal use’

Hold family fun events

Introduce self-service options – including book returns and printing to free up staff to run more activities.

Create separate spaces for different types of activities – studying, kids fun, creativity, music, relaxing, holding meetings

Develop Library personnel skills to deliver wider range of programs and events

Improve access to digital information through education, access to public computers and Wifi

Don’t know/Can’t say

Other (please specify)

Question Title

* 7. As many of our services can be age related, can you please indicate which age brackets you / your family fit within:

0 – 10

11 – 30

31 – 50

51 - 70

70+

Library Strategic Plan 2023

Goondiwindi Regional Council Libraries User Survey

Question Title

* 1. Which Library Service is the closest, or easiest, for you to access?

Question Title

* 2. What aspects of our Libraries are most important to you? (Use the arrows to put them in your preferred order - 1 is most important and 13 is least)

Question Title

* 3. Did you know that Goondiwindi Regional Council’s website contains a ‘Libraries’ page with access to Library services. Please select those services you use or know about:

Question Title

* 4. Are you currently a Library member?

Question Title

* 5. What Library services have you used in the past 12 months (Select all that apply)

Question Title

* 6. Looking to the future, what aspects of the Library services could be further developed? Select those that would encourage you and your family to use the Library more frequently.

Question Title

* 7. As many of our services can be age related, can you please indicate which age brackets you / your family fit within:

Question Title

* 8. Would you like to add anything else to help us in preparing the Library Strategy?