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2024 Resident Satisfaction Survey

Making Rushcliffe Better

Please tell us what you think about the Council and how together, we can make the Borough a better place to live and work. It is important that we hear everybody's views so that we can put our resources where they really matter.

All of your answers will be treated in the strictest confidence and will only be used to monitor the Council’s services.

The closing date for completed surveys is Monday 5 August.

A number of questions in this survey ask you to think about ‘your local area’. When answering, please consider your local area to be the area within 15 – 20 minutes walking distance from your home.
1.To help us identify your local area, please can you tell us your postcode:(Required.)
2.Overall, how satisfied or dissatisfied are you with your local area as a place to live?
Your local area receives services from Nottinghamshire County Council (including highways, education and social services), Rushcliffe Borough Council (such as planning, refuse collection and street cleaning), your local parish council (if you have one) and numerous voluntary and community bodies. In this survey we are only concerned with your views about your local area and the services provided by Rushcliffe Borough Council.
3.Overall, how satisfied or dissatisfied are you with the way Rushcliffe Borough Council runs things?
Rushcliffe Borough Council is responsible for a large number of services, including the collection of council tax and business rates, and your grey and blue bins (and green if you have one). They also administer council tax and housing benefit, manage elections, and provide planning advice and consent. As well as keeping the streets clean and children’s’ play areas safe, they provide accommodation for the homeless and maintain sports pitches and leisure centres to help you stay fit and healthy.
Rushcliffe's part of your annual council tax bill for a band D property equates to around less than 8 pence per week.
4.To what extent do you agree or disagree that Rushcliffe Borough Council provides good value for money?
5.On balance, which of the following statements comes closest to how you feel about Rushcliffe Borough Council?
6.To what extent do you think Rushcliffe Borough Council acts on the concerns of local residents?
7.How strongly do you feel you belong to your local area?
8.How safe or unsafe do you feel when outside in your local area after dark?
9.How safe or unsafe do you feel when outside in your local area during the day?
10.How much do you trust Rushcliffe Borough Council?
11.To what extent do you agree or disagree that your local area is a place where people from different ethnic backgrounds get on well together? By getting on well together, we mean living alongside each other with respect
12.To what extent do Rushcliffe Borough Council ask for your thoughts effectively on topics and services that matter to you?
13.To what extent do you agree or disagree that Rushcliffe Borough Council listens to your views?
14.To what extent do you agree or disagree that Rushcliffe Borough Council takes action that reflects the views you have expressed or explained why it is not possible to do so?
15.Overall, how well informed do you think Rushcliffe Borough Council keeps residents about the services and benefits it provides? By benefits we mean any positive impacts it has had on the local area.
16.Thinking about your local area, how much of a problem do you think each of the following are….
A very big issue
A fairly big issue
Not a very big issue
Not an issue at all
No opinion
Noisy neighbours or loud parties
Teenagers hanging around the streets
Rubbish or litter lying around
Vandalism, graffiti and other deliberate damage to property or vehicles
People using or dealing drugs
People being drunk or rowdy in public places
Abandoned or burnt out cars
Dog fouling
17.Do you agree or disagree that you can influence decisions affecting your local area?
18.How satisfied or dissatisfied are you with Rushcliffe Borough Council’s residents’ magazine – Rushcliffe Reports?
19.How satisfied or dissatisfied are you with the variety of ways you can contact Rushcliffe Borough Council?
20.How would you prefer to receive Council information
21.How satisfied or dissatisfied are you with the cleanliness of streets within Rushcliffe Borough?
22.How satisfied or dissatisfied are you with the cleanliness of parks and open spaces within Rushcliffe Borough?
23.How satisfied or dissatisfied are you with the bin collection service provided by Rushcliffe Borough Council?
24.Rushcliffe Borough Council has an annual events programme which includes Lark in the Park, Proms in the Park and the Christmas Lights Switch-on to name just a few. Were you aware that the Council ran these events each year?
25.If you have attended an event run by the Council, how satisfied or dissatisfied were you with the event?
26.Please indicate whether you have had contact with Rushcliffe Borough Council's Planning Service. By contact with the Planning Service we mean submitting a planning application, responding to a consultation about a neighbouring property or making a complaint about a planning matter.
27.How satisfied or dissatisfied are you with the planning service provided by Rushcliffe Borough Council?
The next two questions relate to the Council's Armed Forces Covenant:
28.Are you or have you served in the UK Armed Forces- this includes National Services?
29.Are you a spouse or sibling of a currently serving member of the Armed Forces?
30.Is there anything else you would like to tell us about Rushcliffe Borough or the services the Council provides?
Many thanks for completing this short survey. Look out for the headline results in the Autumn 2024 edition of Rushcliffe Reports.