RPRA Billing and Payment Enhancements Registrant Survey

From October 7 to October 18, 2024, the Resource Productivity and Recovery Authority (RPRA) is conducting a survey to gather feedback from registrants as we consider options to enhance our billing and payment processes.

Your feedback provided by completing the survey below will help us better understand your needs and improve service delivery.

If you are not the person within your organization responsible for billing/payment of RPRA invoices, please share the survey link with the appropriate person.

If you have any questions about the survey, please email us at communications@rpra.ca.

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* 1. Which RPRA programs are you registered with? Select all that apply.

Hazardous Waste Program (HWP)

Excess Soil

Batteries

Blue Box

Tires

Lighting

ITT/AV (Electronics)

Hazardous and Special Products (HSP)

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* 2. Do you support billing/payment of RPRA invoices?

Yes

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* 3. Who from your business is the RPRA account administrator? Select all that apply

CEO / Owner

Accountant / Bookkeeper

Administrative / Office Assistant

Environment, Health and Safety (EHS) manager

Someone Else? (please specify)

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* 4. Is your RPRA account administrator the same as the billing contact (accounts payable)?

Yes

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* 5. Who submits payment to RPRA for your businesses’ RPRA invoices?

RPRA account administrator

Billing contact (accounts payable)

An authorized representative (Please name below)

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* 6. Who should receive notification/collection emails about your businesses’ outstanding RPRA invoices? Select all that apply.

RPRA account administrator

Billing contact (accounts payable)

An authorized representative

All of the above

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* 7. Would it be helpful if you were able to add additional finance contacts from your business or an authorized representative that supports your payment of RPRA invoices to receive the invoice notifications?

Yes

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* 8. RPRA’s invoices are due upon receipt. Currently, a reminder email is sent if an invoice is unpaid after 30, 60, and 90 days. Would more frequent notices of unpaid invoices be helpful, and what frequency would be preferred?

Every other day

Every 5 days

Every 10 days

Every 15 days

No change (continue with notice every 30 days)

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* 9. Are there any improvements you would like to see made to the invoicing and payment process (i.e. payment of invoices, viewing invoices, downloading invoices, etc.)?

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* 10. Would it be beneficial for RPRA’s system to automatically use the payment method used by your business to pay previous invoices by default?

Yes

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* 11. When paying outstanding invoices, would any of the following options be helpful? Select all that apply.

Consolidate all outstanding amounts into a single itemized invoice or statement

Consolidate all outstanding amounts and pay with a pre-authorized payment

Ability to select some outstanding amounts into single itemized invoice or statement

Ability to select some outstanding amounts and pay with a pre-authorized payment

Another payment option

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* 12. What method of payment would you prefer? Select all that apply.

Pre-authorize debit for automatic assignment to future invoices

Credit Card

Cheque

Electronic payment options

Another method?

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* 13. What part of RPRA’s billing/payment process do you find challenging or difficult?

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* 14. Do you have any other suggestions or feedback for RPRA to consider that would help your business when paying RPRA invoices?

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* 15. Would you or someone from your organization that is responsible for billing/payment be interested in participating in a future RPRA working group related to billing/payment enhancements or be available for a follow up conversation?

Yes