Queensland Building & Construction Commission: Client Survey 2017

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* 1. Are you currently a QBCC/BSA client or have you ever been a QBCC/BSA client in the past?

Yes

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* 2. Prior to your decision to engage a builder, were you aware of the QBCC and the role of the QBCC?

Yes

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* 3. Which QBCC services did you access?

Dispute prevention and resolution services

Home warranty insurance

Other (please specify)

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* 4. If your matter involved home warranty insurance, prior to making your payment where you asked any questions by the QBCC regarding insurance or receive any written material explaining the details of the policy?

Yes

Don't know

N/A

Please make brief comments.

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* 5. If your matter involved home warranty insurance, do you believe the QBCC (or an agent of the QBCC) misrepresented facts about the policy (or any other facts) that were material to the policy?

Yes

Don't know

N/A

Please make brief comments.

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* 6. If your matter involved home warranty insurance, did the QBCC (or its agent) disclose any relevant policy terms that had major consequences (such as denial of claims)?

Yes

Don't know

N/A

Please make brief comments.

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* 7. How satisfied are you with the QBCC’s management of your matter?

Very satisfied

Satisfied

Unsatisfied

Very unsatisfied

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* 8. If the Housing Minister was involved in your matter, how satisfied were you with the Minister’s involvement?

Very Satisfied

Satisfied

Unsatisfied

Very unsatisfied

N/A

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* 9. How long has/had your matter been lodged and processed by the QBCC?

Less than 6 months

6 months to 1 year

1 year to 2 years

2 years to 3 years

Greater than 3 years

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* 10. Was your matter rejected by the QBCC?

Yes

Not sure

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* 11. If rejected, briefly provide reasons given by the QBCC.

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* 12. If rejected, how satisfied were you with the reasons given by the QBCC?

Very Satisfied

Satisfied

Unsatisfied

Very unsatisfied

N/A

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* 13. Was your matter considered by Queensland Civil and Administrative Tribunal (QCAT)?

Yes

Don't know

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* 14. If yes, did you succeed at QCAT?

Yes

N/A

Please make brief comments.

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* 15. If your matter was considered by QCAT, how satisfied were you with the QCAT decision?

Very Satisfied

Satisfied

Unsatisfied

Very unsatisfied

N/A

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* 16. If you received a payment from QBCC, how satisfied were you with the sum paid to you?

Very Satisfied

Satisfied

Unsatisfied

Very unsatisfied

N/A

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* 17. If you received a payment from the QBCC, were you required to sign a non-disclosure agreement?

Yes

N/A

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* 18. If you were financially disadvantaged by the QBCC process, how significant was the disadvantage?

Minor disadvantage

Medium disadvantage

Major disadvantage

N/A

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* 19. If you were financially disadvantaged, what is your estimate of your financial loss?

Less than $10,000

$10,000 - $20,000

$20,000 - $50,000

$50,000 - $100,000

$100,000 - $200,000

$200,000 - $300,000

$300,00 - $400,000

$400,000 to $500,000

Greater than $500,000

N/A

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* 20. If you paid for legal advice on your matter, how much did you pay in legal fees?

Less than $2,000

$2,000 - $5,000

$5,000 - $10,000

$10,000 - $20,000

$20,000 to $50,000

$50,000 to $100,000

Greater than $100,000

N/A

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* 21. If your mental health was affected by the QBCC process and decisions, how would you describe your situation?

Minor mental health problems

Moderate health problems

Major mental health problems

N/A

.Please make brief comments

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* 22. Have you ever received incorrect or conflicting information from the QBCC?

Yes

Don't know

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* 23. If yes, did the incorrect or conflicting information cause you hardship?

Yes

N/A

Please make brief comments.

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* 24. If you did suffer hardship, what was the level you suffered?

Minor hardship

Moderate hardship

Major hardship

N/A

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* 25. Have you ever been intimidated, abused or threatened by a QBCC officer?

Yes

Please make brief comments.

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* 26. If yes, what was the level of intimidation, abuse or threat?

Low level

Medium level

High level

N/A

Please make brief comments.

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* 27. Do you believe any QBCC officer intentionally mislead you?

Yes

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* 28. If yes, what was the level of the impact on you?

Minor impact

Moderate impact

Major impact

N/A

Please make brief comments.

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* 29. Would you agree or disagree that you were treated with dignity and respect by QBCC officers?

Strongly agree

Agree

Disagree

Strongly disagree

Please make brief comments.

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* 30. Do you believe any QBCC officer prejudiced your matter by acting in an arbitrary manner?

Yes

Please make brief comments.

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* 31. Do you believe any QBCC officer dishonestly caused you detriment?

Yes

Please make brief comments.

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* 32. Has any QBCC officer omitted or refused to do any act which was his or her duty to do as a QBCC officer?

Yes

Please make brief comments.

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* 33. Have you ever lodged a complaint against the QBCC with any of the following:

Supreme/District Court

Federal Court

A lawyer

Crime and Corruption Commission

Queensland Ombudsman

Minister for Housing

ASIC

ACCC

AFP

Queensland Fair Trading

Member of the Queensland Parliament

The media

Please make brief comments.

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* 34. If you lodged a complaint, how satisfied were you with the result?

Very satisfied

Satisfied

Unsatisfied

Very unsatisfied

N/A

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* 35. Would you support a commissioner of inquiry into the performance of the QBCC?

Yes

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* 36. Would you support a class action into the QBCC?

Yes

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* 37. Would you be prepared to provide further details regarding your experiences with the QBCC?

Yes

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* 38. If yes, please complete your contact details.

Name

Email Address

Question Title

* 1. Are you currently a QBCC/BSA client or have you ever been a QBCC/BSA client in the past?

Question Title

* 2. Prior to your decision to engage a builder, were you aware of the QBCC and the role of the QBCC?

Question Title

* 3. Which QBCC services did you access?

Question Title

* 4. If your matter involved home warranty insurance, prior to making your payment where you asked any questions by the QBCC regarding insurance or receive any written material explaining the details of the policy?

Question Title

* 5. If your matter involved home warranty insurance, do you believe the QBCC (or an agent of the QBCC) misrepresented facts about the policy (or any other facts) that were material to the policy?

Question Title

* 6. If your matter involved home warranty insurance, did the QBCC (or its agent) disclose any relevant policy terms that had major consequences (such as denial of claims)?

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* 7. How satisfied are you with the QBCC’s management of your matter?

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* 8. If the Housing Minister was involved in your matter, how satisfied were you with the Minister’s involvement?

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* 9. How long has/had your matter been lodged and processed by the QBCC?

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* 10. Was your matter rejected by the QBCC?

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* 11. If rejected, briefly provide reasons given by the QBCC.

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* 12. If rejected, how satisfied were you with the reasons given by the QBCC?

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* 13. Was your matter considered by Queensland Civil and Administrative Tribunal (QCAT)?

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* 14. If yes, did you succeed at QCAT?

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* 15. If your matter was considered by QCAT, how satisfied were you with the QCAT decision?

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* 16. If you received a payment from QBCC, how satisfied were you with the sum paid to you?

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* 17. If you received a payment from the QBCC, were you required to sign a non-disclosure agreement?

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* 18. If you were financially disadvantaged by the QBCC process, how significant was the disadvantage?

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* 19. If you were financially disadvantaged, what is your estimate of your financial loss?

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* 20. If you paid for legal advice on your matter, how much did you pay in legal fees?

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* 21. If your mental health was affected by the QBCC process and decisions, how would you describe your situation?

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* 22. Have you ever received incorrect or conflicting information from the QBCC?

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* 23. If yes, did the incorrect or conflicting information cause you hardship?

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* 24. If you did suffer hardship, what was the level you suffered?

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* 25. Have you ever been intimidated, abused or threatened by a QBCC officer?

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* 26. If yes, what was the level of intimidation, abuse or threat?

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* 27. Do you believe any QBCC officer intentionally mislead you?

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* 28. If yes, what was the level of the impact on you?

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* 29. Would you agree or disagree that you were treated with dignity and respect by QBCC officers?

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* 30. Do you believe any QBCC officer prejudiced your matter by acting in an arbitrary manner?

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* 31. Do you believe any QBCC officer dishonestly caused you detriment?

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* 32. Has any QBCC officer omitted or refused to do any act which was his or her duty to do as a QBCC officer?

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* 33. Have you ever lodged a complaint against the QBCC with any of the following:

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* 34. If you lodged a complaint, how satisfied were you with the result?

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* 35. Would you support a commissioner of inquiry into the performance of the QBCC?

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* 36. Would you support a class action into the QBCC?

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* 37. Would you be prepared to provide further details regarding your experiences with the QBCC?

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* 38. If yes, please complete your contact details.

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* 39. Please add any additional comments here.