Customer Satisfaction Survey

Your opinion counts! Please take a few moments to tell us how we did. Your feedback will help us

serve you better. All responses to this survey are voluntary and will remain confidential.

Thank you!

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* 1. Which American Job Center/One-stop center location did you visit?

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* 2. Were you able to meet with a staff member?

Yes

Not Applicable

If yes, please provide the name of the staff member who assisted you.

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* 3. How did you access services?

In-person at an American Job Center or One-Stop center

Local Library

Remotely through Video Conferencing

Outreach activities (Job Fair, Hiring Event, Presentation)

Community Organization(s)

Rapid Response Event

Other (please explain)

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* 4. If you went to the American Job Center/One-Stop center in person, did you face any of the following accessibility issues? Please select all that apply.

Trouble finding the American Job Center/One-Stop Center

Lack of signage on the building that said "American Job Center" or "proud partner of the American Job Center network"

Unable to get around easily in the building

I did not have any issues accessing the American Job Center/One-Stop Center in person

Other

Not Applicable

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* 5. If you drove to the American Job Center/One-Stop center, were you able to find parking easily?

Yes

No (please explain)

Not Applicable

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* 6. How far did you have to travel one-way to access the American Job Center/One-Stop Center? Please select the mode of transportation and distance traveled.

Public Transportation/distance from the stop

Walking

Driving

Not Applicable

Distance traveled/other means of transportation

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* 7. Are you enrolled in, or did you receive services from, any of the following programs?

WIOA - Adult

WIOA - Dislocated Worker

WIOA - Youth

JVSG - Veterans Services

NEres - Reemployment services for UI claimants

SNAP Next Step

Trade Adjustment Assistance

Wagner-Peyser Job Seeker (basic services)

I'm enrolled in a program, but I don't know which one.

I don't know if I'm enrolled in a program.

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* 8. Were services provided programmatically accessible?

	Were you able to get the services that you wanted	If you have a disability, were you provided with accommodations, such as assistive technology.
Programmatic Accessibility	Programmatic Accessibility Were you able to get the services that you wanted menu	Programmatic Accessibility If you have a disability, were you provided with accommodations, such as assistive technology. menu

If you answered no to any of the above questions (please explain)

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* 9. Did you receive services by phone, email, or internet? If so, please provide responses to the following accessibility questions.

	Did you find it easy to connect with a staff member	Did you receive the services your were looking for	Were there any technology difficulties	If you accessed our website, did you find it easy to navigate to find what you were looking for
Remote Accessibility	Remote Accessibility Did you find it easy to connect with a staff member menu	Remote Accessibility Did you receive the services your were looking for menu	Remote Accessibility Were there any technology difficulties menu	Remote Accessibility If you accessed our website, did you find it easy to navigate to find what you were looking for menu

If you answered no to any of the above questions (please explain)

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* 10. Why did you come to the American Job Center/One-stop center for assistance?

I came in to file for Unemployment benefits only. No other services were sought or provided.

I came in to file for Unemployment benefits and also received other services offered by the American Job Center/One-Stop center.

I came in for services offered at the American Job Center/One-Stop center and did not file for Unemployment benefits.

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* 11. If filing for or receiving Unemployment benefits, how were your unemployment questions answered?

In Person

Using the Unemployment phone line

Not Applicable

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* 12. If you received assistance with an Unemployment claim, were you satisfied with the level of services you received from the assigned claim specialist?

Yes

Not Applicable

No (please explain)

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* 13. Through your visit today, did you learn more about your rights and responsibilities when it comes to Unemployment benefits?

Yes

Not Applicable

No (please explain)

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* 14. On a scale of 1 to 5 with 1 being the lowest and 5 being the highest, how would you rate the following services you received (answer all that apply)

	Rating Scale
Help with job search using the NEworks website (NEworks.nebraska.gov)	Help with job search using the NEworks website (NEworks.nebraska.gov) Rating Scale menu
Help with resume and/or cover letter	Help with resume and/or cover letter Rating Scale menu
Help with job application	Help with job application Rating Scale menu
Help finding Veteran services	Help finding Veteran services Rating Scale menu
Help finding labor market information	Help finding labor market information Rating Scale menu
Help with a job interview	Help with a job interview Rating Scale menu
Help filing for Unemployment Insurance (UI) benefits	Help filing for Unemployment Insurance (UI) benefits Rating Scale menu
Networking/Job Leads	Networking/Job Leads Rating Scale menu
Help finding information on training opportunities	Help finding information on training opportunities Rating Scale menu

Other (please specify)

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* 15. In general, how satisfied or dissatisfied were you with the services you received?

Very satisfied

Satisfied

Neither satisfied nor dissatisfied

Dissatisfied

Very dissatisfied

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* 16. Did you have an appointment?

Yes

Not Applicable

No (please explain)

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* 17. How long did you have to wait before you met with a staff member?

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* 18. Did staff act professionally and treat you with respect?

Yes

Not Applicable

No (please explain)

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* 19. How likely are you to recommend our services to others?

Very likely

Likely

Somewhat likely

Neither likely nor unlikely

Somewhat unlikely

Unlikely

Very unlikely

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* 20. How did you hear about the services available at the American Job Center/One-Stop center?

Nebraska Department of Labor website (dol.nebraska.gov)

NEworks (NEworks.nebraska.gov)

Community Organization(s)

Word of Mouth

Social Media

Promotional brochure/flyer

I was contacted by a Nebraska Department of Labor Representative

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* 21. What field of work are you interested in?

Business or Administration

Health Care

Education

Construction or Trade

Manufacturing

Information Technology

Agriculture

Transportation & Logistics

Energy

Other (please specify)

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* 22. What barriers have prevented you from participating in workforce programs? Please select all that apply.

Homeless or at risk of homelessness

Justice involved background

Limited English proficiency

Lack of high school diploma or GED

Single parent or guardian

Long-term unemployed

Low-income

Physical or mental impairment

Fear of losing public assistance

Other (please specify)

None of the above

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* 23. Would you like someone from the American Job Center/One-Stop center to contact you to talk about your recent visit?

Yes

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* 24. If yes, please provide your contact information below.

Name

Company

Address

Address 2

City/Town

State/Province

ZIP/Postal Code

Country

Email Address

Phone Number

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* 25. Please use this space to provide any additional comments or feedback pertaining to the services you received.

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* 26. If you experienced any physical or programmatic accessibility issues in your attempt to participate in workforce programs or receive services, please provide us with a detailed summary of what you required and did not receive during your visit.