2024 Levels of Service Survey

Thames Centre is a growing community, and our infrastructure—such as roads, bridges, water systems, parks, and recreational facilities—plays a key role in supporting both the local economy and residents' quality of life. As we look ahead, we want to ensure future investments meet the evolving needs of our population. This survey aims to gather your feedback on current infrastructure services, community expectations, and the potential costs and benefits of adjusting where we focus our investments.

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* 1. Are you a resident in the Municipality of Thames Centre?

Yes

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* 2. Please select the area you live in:

Dorchester

Thorndale

Other (please specify)

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* 3. Please select your age range:

Under 18

19-24

25-34

35-44

45-54

55-64

65+

Prefer not to say

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* 4. Which municipal services have you used in the past month?

Administrative Services (Building Permits, licensing, etc)

Cemetery

Drinking Water

Economic Development

Fire Services

Parks and Green Space

Recreational Facilities (community centres, arenas, pools)

Recycling Collection

Roads

Senior Centre

Sewer/Wastewater Treatment

Sidewalks

Stormwater Management

Other (please specify)

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* 5. How would you rate the overall quality of the following municipal infrastructure?
(Rate each on a scale of 1 to 5, where 1 = very dissatisfied and 5 = very satisfied)

	1	2	3	4	5
Bridges & Culverts	Bridges & Culverts 1	Bridges & Culverts 2	Bridges & Culverts 3	Bridges & Culverts 4	Bridges & Culverts 5
Community Centre's & Recreational Facilities	Community Centre's & Recreational Facilities 1	Community Centre's & Recreational Facilities 2	Community Centre's & Recreational Facilities 3	Community Centre's & Recreational Facilities 4	Community Centre's & Recreational Facilities 5
Emergency Response (Fire)	Emergency Response (Fire) 1	Emergency Response (Fire) 2	Emergency Response (Fire) 3	Emergency Response (Fire) 4	Emergency Response (Fire) 5
Outdoor Recreation	Outdoor Recreation 1	Outdoor Recreation 2	Outdoor Recreation 3	Outdoor Recreation 4	Outdoor Recreation 5
Parks, Playgrounds, Splashpads & Trails	Parks, Playgrounds, Splashpads & Trails 1	Parks, Playgrounds, Splashpads & Trails 2	Parks, Playgrounds, Splashpads & Trails 3	Parks, Playgrounds, Splashpads & Trails 4	Parks, Playgrounds, Splashpads & Trails 5
Recreation Programming	Recreation Programming 1	Recreation Programming 2	Recreation Programming 3	Recreation Programming 4	Recreation Programming 5
Roads	Roads 1	Roads 2	Roads 3	Roads 4	Roads 5
Sidewalks	Sidewalks 1	Sidewalks 2	Sidewalks 3	Sidewalks 4	Sidewalks 5
Snow/Ice Control	Snow/Ice Control 1	Snow/Ice Control 2	Snow/Ice Control 3	Snow/Ice Control 4	Snow/Ice Control 5
Stormwater Drainage	Stormwater Drainage 1	Stormwater Drainage 2	Stormwater Drainage 3	Stormwater Drainage 4	Stormwater Drainage 5
Waste Management	Waste Management 1	Waste Management 2	Waste Management 3	Waste Management 4	Waste Management 5
Water & Wastewater (Sewers)	Water & Wastewater (Sewers) 1	Water & Wastewater (Sewers) 2	Water & Wastewater (Sewers) 3	Water & Wastewater (Sewers) 4	Water & Wastewater (Sewers) 5

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* 6. Do you believe Thames Centre is making the right investments in infrastructure?

Strongly agree

Agree

Disagree

Strongly disagree

Unsure

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* 7. Which infrastructure services are most important to you?

	Exceeds Expectations	Meets Expectations	Below Expectations
Bridges & Culverts	Bridges & Culverts Exceeds Expectations	Bridges & Culverts Meets Expectations	Bridges & Culverts Below Expectations
Community Centres & Recreational Facilities	Community Centres & Recreational Facilities Exceeds Expectations	Community Centres & Recreational Facilities Meets Expectations	Community Centres & Recreational Facilities Below Expectations
Emergency Response (Fire)	Emergency Response (Fire) Exceeds Expectations	Emergency Response (Fire) Meets Expectations	Emergency Response (Fire) Below Expectations
Outdoor Recreation	Outdoor Recreation Exceeds Expectations	Outdoor Recreation Meets Expectations	Outdoor Recreation Below Expectations
Parks, Playgrounds, Splashpads & Trails	Parks, Playgrounds, Splashpads & Trails Exceeds Expectations	Parks, Playgrounds, Splashpads & Trails Meets Expectations	Parks, Playgrounds, Splashpads & Trails Below Expectations
Recreation Programming	Recreation Programming Exceeds Expectations	Recreation Programming Meets Expectations	Recreation Programming Below Expectations
Roads	Roads Exceeds Expectations	Roads Meets Expectations	Roads Below Expectations
Sidewalks	Sidewalks Exceeds Expectations	Sidewalks Meets Expectations	Sidewalks Below Expectations
Snow/Ice Control	Snow/Ice Control Exceeds Expectations	Snow/Ice Control Meets Expectations	Snow/Ice Control Below Expectations
Stormwater Drainage	Stormwater Drainage Exceeds Expectations	Stormwater Drainage Meets Expectations	Stormwater Drainage Below Expectations
Waste Management	Waste Management Exceeds Expectations	Waste Management Meets Expectations	Waste Management Below Expectations
Water and Wastewater (Sewers)	Water and Wastewater (Sewers) Exceeds Expectations	Water and Wastewater (Sewers) Meets Expectations	Water and Wastewater (Sewers) Below Expectations

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* 8. Given budget constraints, it is often necessary to make trade-offs between different infrastructure services and programs. This could mean reducing spending on some services while increasing expenditure on others. For example, more sidewalks but fewer bike trails.

Which of the following statements best represents your opinion on changing services:

Maintain current tax levels and services

Pay more taxes for improved services

Pay less taxes, even if it means fewer services

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* 9. Which factors should be prioritized when deciding on infrastructure spending?

(Rank from 1 to 5, where 1 = most important and 5 = least important)

	1	2	3	4	5
Preserving Thames Centre's current	Preserving Thames Centre's current 1	Preserving Thames Centre's current 2	Preserving Thames Centre's current 3	Preserving Thames Centre's current 4	Preserving Thames Centre's current 5
Attracting and accommodating new residents	Attracting and accommodating new residents 1	Attracting and accommodating new residents 2	Attracting and accommodating new residents 3	Attracting and accommodating new residents 4	Attracting and accommodating new residents 5
Attracting and accommodating new businesses	Attracting and accommodating new businesses 1	Attracting and accommodating new businesses 2	Attracting and accommodating new businesses 3	Attracting and accommodating new businesses 4	Attracting and accommodating new businesses 5
Impact on cost to residents	Impact on cost to residents 1	Impact on cost to residents 2	Impact on cost to residents 3	Impact on cost to residents 4	Impact on cost to residents 5
Supporting local economic activity	Supporting local economic activity 1	Supporting local economic activity 2	Supporting local economic activity 3	Supporting local economic activity 4	Supporting local economic activity 5
Protecting the environment	Protecting the environment 1	Protecting the environment 2	Protecting the environment 3	Protecting the environment 4	Protecting the environment 5
Supporting and accommodating older population growth	Supporting and accommodating older population growth 1	Supporting and accommodating older population growth 2	Supporting and accommodating older population growth 3	Supporting and accommodating older population growth 4	Supporting and accommodating older population growth 5
Supporting and accommodating young families and singles	Supporting and accommodating young families and singles 1	Supporting and accommodating young families and singles 2	Supporting and accommodating young families and singles 3	Supporting and accommodating young families and singles 4	Supporting and accommodating young families and singles 5
Supporting vulnerable population groups	Supporting vulnerable population groups 1	Supporting vulnerable population groups 2	Supporting vulnerable population groups 3	Supporting vulnerable population groups 4	Supporting vulnerable population groups 5

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* 10. In your opinion, are the service levels provided by each of the following assets exceeding expectations, meeting expectations, or below expectations:

	Exceeds Expectations	Meets Expectations	Below Expectations
Bridges & Culverts	Bridges & Culverts Exceeds Expectations	Bridges & Culverts Meets Expectations	Bridges & Culverts Below Expectations
Cemetery	Cemetery Exceeds Expectations	Cemetery Meets Expectations	Cemetery Below Expectations
Community Centre's & Recreational Facilities	Community Centre's & Recreational Facilities Exceeds Expectations	Community Centre's & Recreational Facilities Meets Expectations	Community Centre's & Recreational Facilities Below Expectations
Emergency Response (Fire)	Emergency Response (Fire) Exceeds Expectations	Emergency Response (Fire) Meets Expectations	Emergency Response (Fire) Below Expectations
Outdoor Recreation	Outdoor Recreation Exceeds Expectations	Outdoor Recreation Meets Expectations	Outdoor Recreation Below Expectations
Parks, Playgrounds, Splashpads & Trails	Parks, Playgrounds, Splashpads & Trails Exceeds Expectations	Parks, Playgrounds, Splashpads & Trails Meets Expectations	Parks, Playgrounds, Splashpads & Trails Below Expectations
Recreation Programming	Recreation Programming Exceeds Expectations	Recreation Programming Meets Expectations	Recreation Programming Below Expectations
Roads	Roads Exceeds Expectations	Roads Meets Expectations	Roads Below Expectations
Sidewalks	Sidewalks Exceeds Expectations	Sidewalks Meets Expectations	Sidewalks Below Expectations
Snow/Ice Control	Snow/Ice Control Exceeds Expectations	Snow/Ice Control Meets Expectations	Snow/Ice Control Below Expectations
Stormwater Drainage	Stormwater Drainage Exceeds Expectations	Stormwater Drainage Meets Expectations	Stormwater Drainage Below Expectations
Waste Management	Waste Management Exceeds Expectations	Waste Management Meets Expectations	Waste Management Below Expectations
Water & Wastewater (Sewers)	Water & Wastewater (Sewers) Exceeds Expectations	Water & Wastewater (Sewers) Meets Expectations	Water & Wastewater (Sewers) Below Expectations

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* 11. As Thames Centre continues to grow, new infrastructure needs may arise. What new infrastructure or improvements would you like to see prioritized in the future?

Please select up to three options.

Additional sidewalks and bike lanes

New or upgraded community facilities (e.g., libraries, community centers)

Expansion of parks and green spaces

Enhanced digital infrastructure (e.g., broadband internet)

Flood prevention and stormwater management systems

Renewable energy projects (e.g., ev charging stations, solar panels)

Other (please specify)

2024 Levels of Service Survey

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* 1. Are you a resident in the Municipality of Thames Centre?

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* 2. Please select the area you live in:

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* 3. Please select your age range:

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* 4. Which municipal services have you used in the past month?

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* 5. How would you rate the overall quality of the following municipal infrastructure?(Rate each on a scale of 1 to 5, where 1 = very dissatisfied and 5 = very satisfied)

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* 6. Do you believe Thames Centre is making the right investments in infrastructure?

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* 7. Which infrastructure services are most important to you?

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* 9. Which factors should be prioritized when deciding on infrastructure spending?(Rank from 1 to 5, where 1 = most important and 5 = least important)

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* 10. In your opinion, are the service levels provided by each of the following assets exceeding expectations, meeting expectations, or below expectations:

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* 11. As Thames Centre continues to grow, new infrastructure needs may arise. What new infrastructure or improvements would you like to see prioritized in the future? Please select up to three options.

* 5. How would you rate the overall quality of the following municipal infrastructure?
(Rate each on a scale of 1 to 5, where 1 = very dissatisfied and 5 = very satisfied)

* 9. Which factors should be prioritized when deciding on infrastructure spending?

(Rank from 1 to 5, where 1 = most important and 5 = least important)

* 11. As Thames Centre continues to grow, new infrastructure needs may arise. What new infrastructure or improvements would you like to see prioritized in the future?

Please select up to three options.