Community Development Department
Customer Service Survey

Question Title

1. Please tell us who you are? (Check all that apply.)

Property/Business Owner

Engineer/Architect

Interested Citizen

Prospective Applicant

Contractor/Builder

Real Estate/Leasing Agent

Other (please specify)

Question Title

2. Please indicate the specific channels you used to receive assistance or services. (Check all that apply.)

Online

Virtual Meeting

In-Person

Phone

Other (please specify)

Question Title

3. What was the reason for your contact with the Community Development Department? (Check all that apply.)

File a Planning Application

Building Code Information

Maps & Documents

Obtain a Building Permit

Property Information

Affordable Housing Information

Green Building Information

Code Enforcement Issue

Zoning Information

Meeting w/ Staff

Other (please specify)

Question Title

4. On a scale from 1 to 5, how would you rate the staff who assisted you? (1 being Poor and 5 being Outstanding)

	Poor 1	2	Good 3	4	Outstanding 5
Response Time	Response Time Poor 1	Response Time 2	Response Time Good 3	Response Time 4	Response Time Outstanding 5
Courtesy	Courtesy Poor 1	Courtesy 2	Courtesy Good 3	Courtesy 4	Courtesy Outstanding 5
Knowledge	Knowledge Poor 1	Knowledge 2	Knowledge Good 3	Knowledge 4	Knowledge Outstanding 5
Professionalism	Professionalism Poor 1	Professionalism 2	Professionalism Good 3	Professionalism 4	Professionalism Outstanding 5
Overall Service	Overall Service Poor 1	Overall Service 2	Overall Service Good 3	Overall Service 4	Overall Service Outstanding 5

Question Title

5. How can the Community Development Department better serve you in the future?

Question Title

6. OPTIONAL: Add your email address below to be entered to win a ShopPetaluma gift card in exchange for your feedback. If you would like your feedback to remain anonymous, simply click the "NEXT" button at the bottom of the page to continue the survey.

Community Development DepartmentCustomer Service Survey

Question Title

1. Please tell us who you are? (Check all that apply.)

Question Title

2. Please indicate the specific channels you used to receive assistance or services. (Check all that apply.)

Question Title

3. What was the reason for your contact with the Community Development Department? (Check all that apply.)

Question Title

4. On a scale from 1 to 5, how would you rate the staff who assisted you? (1 being Poor and 5 being Outstanding)

Question Title

5. How can the Community Development Department better serve you in the future?

Question Title

6. OPTIONAL: Add your email address below to be entered to win a ShopPetaluma gift card in exchange for your feedback. If you would like your feedback to remain anonymous, simply click the "NEXT" button at the bottom of the page to continue the survey.

Community Development Department
Customer Service Survey