CUSTOMER QUESTIONNAIRE FOR DOMESTIC VESSELS

ADOMS is committed to a policy of continual improvement and quality service, sharing your needs and expectations is important to us. Thanks for taking a few minutes of your time to share your experience.

Date:

Question Title

* 1. What means of communication did you use to contact ADOMS

Telephone

Fax

Walk-in

Other (please specify)

Question Title

* 2. What was ADOMS response time to your initial contact

Within 6 hours

Within 24 hours

Within 36 hours

Within 48 hours

In excess of 1 week

Question Title

* 3. Which of the following services provided by ADOMS do you utilize

Registration of Ships & Yachts

Survey & Inspection

Boatmaster's Licence

Seafarers Book

Other (please specify)

Question Title

* 4. How would you rate the service of ADOMS with regards to the response of your application

Excellent

Above Average

Average

Below Average

Poor

Please specify why you selected the above option

Question Title

* 5. How was your overall customer experience with ADOMS

Excellent

Above Average

Average

Below Average

Poor

Please specify why you selected the above option

Question Title

* 6. Do you utilize the ADOMS website (Domestic Vessel Services) to obtain information

Yes

Question Title

* 7. How would you describe the ADOMS website

Easy to navigate

Content up-to-date

Informative and Attractive Design

Not helpful

Not applicable (Do not use)

Other (please specify)

Question Title

* 8. How likely are you to recommend our service to others

Definitely

Probably

Not Sure

Probably Not

Definitely Not

Question Title

* 9. Please provide any additional comments and or suggestions for improving our services

Question Title

* 10. Optional:
Should you feel the need to have dialogue with respect to any issue, kindly complete the following information and we will be happy to contact you.

Name/Company

Email Address

Phone

FO-M11- Revision 02-02.11.22

CUSTOMER QUESTIONNAIRE FOR DOMESTIC VESSELS

Question Title

* 1. What means of communication did you use to contact ADOMS

Question Title

* 2. What was ADOMS response time to your initial contact

Question Title

* 3. Which of the following services provided by ADOMS do you utilize

Question Title

* 4. How would you rate the service of ADOMS with regards to the response of your application

Question Title

* 5. How was your overall customer experience with ADOMS

Question Title

* 6. Do you utilize the ADOMS website (Domestic Vessel Services) to obtain information

Question Title

* 7. How would you describe the ADOMS website

Question Title

* 8. How likely are you to recommend our service to others

Question Title

* 9. Please provide any additional comments and or suggestions for improving our services

Question Title

* 10. Optional:Should you feel the need to have dialogue with respect to any issue, kindly complete the following information and we will be happy to contact you.

* 10. Optional:
Should you feel the need to have dialogue with respect to any issue, kindly complete the following information and we will be happy to contact you.