Lollipop's Playland Pakenham - customer satisfaction survey

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* 1. What is your age?

18-25

25-31

31-37

37-43

43-50

50+

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* 2. What is your gender?

Female

Male

Prefer not to answer

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* 3. What is the age of the youngest child you bring to Lollipop's?

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* 4. What is the age of the oldest child you bring to Lollipop's?

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* 5. What is your approximate total annual household income?

less than $60,000

$60,000 - $80,000

$80,000 - $100,000

$100,000 - $150,000

$150,000+

Prefer not to answer

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* 6. When did you last visit Lollipop's Playland?

Within the last week

Within the last 2 weeks

Within the last month

Within the last 3 months

Within the last 3-6 months

Within the last 6-12 months

At least 12 months ago

Other (please specify)

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* 7. What was the reason for your visit?

Came for a play

Came for a party - the party was for my child

Came for a party - my child was invited as a guest

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* 8. How many times have you visited Lollipop’s Playland in the last 12 months?

1-5

5-10

10-15

15+

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* 9. How likely would you be to recommend Lollipop’s Playland to a friend?

Very unlikely

Unlikely

Neither likely or unlikely

Likely

Very likely

Very unlikely

Unlikely

Neither likely or unlikely

Likely

Very likely

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* 10. How likely are you to visit Lollipop’s Playland again in the future?

Very unlikely

Unlikely

Neither likely or unlikely

Likely

Very likely

Very unlikely

Unlikely

Neither likely or unlikely

Likely

Very likely

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* 11. When you last visited Lollipop’s Playland what was the approximate length of your visit?

less than 1 hour

1-3 hours

3 hours or more

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* 12. How did you find out about Lollipop’s Playland?

From a friend

Drove past/saw in area

Facebook/social media

Internet search

TV commercial

My child was invited to a party

I don't remember

Other (please specify)

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* 13. How would you rate the quality/taste of the cafe food?

Poor

Below average

Average

Above average

Excellent

N/A

Poor

Below average

Average

Above average

Excellent

N/A

Additional comments

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* 14. How would you rate the value for money of the cafe food?

Poor

Below average

Average

Above average

Excellent

N/A

Poor

Below average

Average

Above average

Excellent

N/A

Additional comments

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* 15. How would you rate the speed of the food arrival?

Poor

Below average

Average

Above average

Excellent

N/A

Poor

Below average

Average

Above average

Excellent

N/A

Additional comments

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* 16. How would you rate the quality/taste of the coffee?

Poor

Below average

Average

Above average

Excellent

N/A

Poor

Below average

Average

Above average

Excellent

N/A

Additional comments

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* 17. How would you rate the variety of food choices at the cafe?

Poor

Below average

Average

Above average

Excellent

N/A

Poor

Below average

Average

Above average

Excellent

N/A

Additional comments

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* 18. How would you rate the general cleanliness of play areas?

Poor

Below average

Average

Above average

Excellent

N/A

Poor

Below average

Average

Above average

Excellent

N/A

Additional comments

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* 19. How would you rate the general cleanliness of the bathroom facilities?

Poor

Below average

Average

Above average

Excellent

N/A

Poor

Below average

Average

Above average

Excellent

N/A

Additional comments

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* 20. How would you rate the cleanliness of the cafe and table areas?

Poor

Below average

Average

Above average

Excellent

N/A

Poor

Below average

Average

Above average

Excellent

N/A

Additional comments

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* 21. How would you rate the variety of activities to entertain children?

Poor

Below average

Average

Above average

Excellent

N/A

Poor

Below average

Average

Above average

Excellent

N/A

Additional comments

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* 22. How would you rate the entertainment value of the main play structure?

Poor

Below average

Average

Above average

Excellent

N/A

Poor

Below average

Average

Above average

Excellent

N/A

Additional comments

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* 23. How would you rate the entertainment value of the toddler area?

Poor

Below average

Average

Above average

Excellent

N/A

Poor

Below average

Average

Above average

Excellent

N/A

Additional comments

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* 24. How would you rate the entertainment value of the Car ride?

Poor

Below average

Average

Above average

Excellent

N/A

Poor

Below average

Average

Above average

Excellent

N/A

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* 25. How would you rate the overall entertainment value of Lollipop's Playland?

Poor

Below average

Average

Above average

Excellent

N/A

Poor

Below average

Average

Above average

Excellent

N/A

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* 26. How would you rate the friendliness of staff towards you or other adults?

Poor

Below average

Average

Above average

Excellent

N/A

Poor

Below average

Average

Above average

Excellent

N/A

Additional comments

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* 27. How would you rate the friendliness of staff towards your child/ren?

Poor

Below average

Average

Above average

Excellent

N/A

Poor

Below average

Average

Above average

Excellent

N/A

Additional comments

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* 28. How would you rate the value for money of the entry price at Lollipop’s Playland?

Poor

Below average

Average

Above average

Excellent

N/A

Poor

Below average

Average

Above average

Excellent

N/A

Additional comments

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* 29. What are the most important factors for you when choosing to visit any indoor play centre? Please rank in order of importance.

Cleanliness

Entertainment for children

Entry price

Location - proximity to home

Quality of food/coffee

Safety of equipment

Security of entry/exit

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* 30. Have you hosted a birthday party with us?

YES