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* 1. What is your name?

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* 2. Account 120201511: Tris Prior is calling to get the balance on her account. Are you able to provide her this balance? Create a case and record the case number below.

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* 3. CD Account 4600358494: Ronald Weasley would like the rate, term, and maturity date of his CD. Create a case and record the case number below.

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* 4. Account 19921992: Maggie McButter calls in and wants to know the last transaction on the account. Are you able to provide this information to Maggie? Create a case and record the case number below.

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* 5. Terry C. (extension 5489) from CashCheck (877-985-7894) calls
to verify funds on Caesar Flickerman, account # 2576309, check 1234 for $99.00. Create a case and record your case number, providing all applicable information in your case

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* 6. In CMSe, if a customer has lost their card and is looking for the card, please list all applicable steps needed to process the request.

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* 7. For the account on the board, utilize the 2090 report and provide your response to your customer on how they received overdraft fees. Do not fill out a case. This is bank 165.

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* 8. Peeta Melark calls in and needs to have the mailing address on account 731462 updated to 1000 Main Street, The Capital, Georgia, 30502. He also needs the 2016 statements by the end of the week, and will pick them up at the Monroe Branch. Please create your case and work assignment and provide both numbers below

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* 9. Account 2541202141: Tris Prior calls in to see if she has any overdraft privilege. Please determine if she standard overdraft privilege and extended overdraft privilege. Also look to determine if she has overdraft protection on her account. Please provide your answers to the customer via your case and provide the case number below.

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* 10. Account 5749254: David Silas would like to know the amount of interest that has been credited to his account so far this year. Create a case and provide the case number below.

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