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* 1. Please tell me about a time when someone looked to you for help with "getting a handle" on something, and what you did to help them do it. The more specific the better

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* 2. A customer contacts support and they're MAD. Our product just broke their website, and they're demanding an immediate refund. How would you resolve this problem?

Please describe exactly what you'll do (and what you'll say) to the customer to help resolve their issue.

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* 3. Please tell me about a time when you went above and beyond your call of duty as customer service rep. What did you do? How did people feel?

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* 4. Please check all the boxes where you believe you have some experience. And by "some" experience, I mean, you would feel comfortable troubleshooting an issue with a customer if a problem arose. (If you can't select all, don't worry).

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* 5. What is your desired salary? (Saying negotiable is not okay. Answering with a range is okay).

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* 6. Who are you?

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* 7. Is there anything else we should know about why you think you'd be a GREAT candidate for this position?

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