SecretService.gov Customer Satisfaction Survey Question Title * 1. How would you rate your overall experience today? Outstanding Above average Average Below average Poor Question Title * 2. What information were you looking for today? Contact information Contracting opportunities Cybersecurity Protection Investigations Social media Forms or publications Information about Secret Service history Information about Secret Service leadership Jobs / career information News / press releases Photographs / videos Training Other (please specify) Question Title * 3. Were you able to complete the purpose of your visit? Yes No Question Title * 4. If you answered "No" to question 3, please select the option that best describes your difficulty. Bad link Content wasn’t easy to understand Could not find what I was looking for Error on page Multimedia / technical problem Outdated information Other (please specify) Question Title * 5. Would you still return to this website if you could get this information or service from another source? Yes No Question Title * 6. Will you recommend this website to a friend or colleague? Yes No Question Title * 7. Which one of the following best describes you? Business representative Educator Federal government employee First responder / law enforcement official Government contractor International visitor Job seeker Media representative Non-profit staff or volunteer State, tribal, territorial or local government representative Student Other (please specify) Question Title * 8. Please describe your experience finding your way around (navigating) SecretService.gov today. Encountered no difficulties Had technical difficulties (e.g. error messages, broken links) Links did not take me where I expected Links / labels are difficult to understand, they are not intuitive Navigated to general area but couldn't find the specific content needed Too many links or navigational choices Would often feel lost, not know where I was Other (please specify) Question Title * 9. How was your experience using our site search? Did not use search Encountered no difficulties I was not sure what words to use in my search Results were not helpful Results were not relevant to my search terms or needs Results were too similar / redundant Returned not enough or no results Returned too many results Other (please specify) Done