Health Mates Fitness Centre Questionnaire November 2013

1. Health Mates questionnaire

You are a valued member and we would like to get to know you better. Your feedback is important to us and we would appreciate you taking this opportunity to contribute to the continuous improvements of your fitness centre. This survey will take approximately 5-10 minutes to complete.

COMPLETE OUR SURVEY BY 24/11/13 AND YOU WILL BE IN THE DRAW TO WIN ONE OF THESE GREAT PRIZES!

1st Place: $50 Oxyfit Sportwear voucher & bag (value $85)

2nd Place: $25 Revesby Workers' Club voucher & bag (value $55)

3rd Place: $50 Bel Cibo Restaurant gift voucher

4th Place: $25 Revesby Workers' Club voucher

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* 1. Gender:

Female

Male

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* 2. Age:

Under 18 years

18 – 29 years

30 – 39 years

40 – 49 years

50 – 59 years

60 – 69 years

70 + years

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* 3. On average, how many times per week do you attend?

5 or more

2 - 4

Less than twice

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* 4. Select your 2 main reasons for choosing to be a Health Mates member (1 being the most important reason, 2 being 2nd):

	1st	2nd
National Award Winning Centre	National Award Winning Centre 1st	National Award Winning Centre 2nd
Location	Location 1st	Location 2nd
Price	Price 1st	Price 2nd
Customer service	Customer service 1st	Customer service 2nd
Creche	Creche 1st	Creche 2nd
Free exercise programming service	Free exercise programming service 1st	Free exercise programming service 2nd
Strength equipment	Strength equipment 1st	Strength equipment 2nd
Variety of cardio equipment	Variety of cardio equipment 1st	Variety of cardio equipment 2nd
Entertainment options on cardio (eg TV, ipod & internet)	Entertainment options on cardio (eg TV, ipod & internet) 1st	Entertainment options on cardio (eg TV, ipod & internet) 2nd
Group exercise classes	Group exercise classes 1st	Group exercise classes 2nd
Operating hours	Operating hours 1st	Operating hours 2nd
Change room facilities	Change room facilities 1st	Change room facilities 2nd
Atmosphere	Atmosphere 1st	Atmosphere 2nd
Club facilities (ie: dining, gaming)	Club facilities (ie: dining, gaming) 1st	Club facilities (ie: dining, gaming) 2nd

Other; please provide detail

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* 5. Rate how likely you are to recommend us to a friend or colleague?

1 Not at all

5 Neutral

10 Extremely likely

1 Not at all

5 Neutral

10 Extremely likely

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* 6. Have you referred a friend or family member to Health Mates in the past?

Yes

If Yes, approximately how many people have you referred?

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20% of survey complete.