Animal Services Survey (San Ramon)

We Value Your Feedback!

In our efforts to provide the services Contra Costa County residents most desire of their Animal Services Department, Contra Costa Animal Services (CCAS) is soliciting your feedback about what services County residents would like prioritized. Please take a few minutes and complete this brief survey that will help our Department make informed decisions about our services.

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* 1. Do you live in the City of San Ramon?

Yes

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* 2. Field Services Division (Including but not limited to)

	Satisfied with services provided	Needs improvement on services provided	I have not used these services and don't think they are important	I have not used these services but think they are important
Emergency Dispatch Services	Emergency Dispatch Services Satisfied with services provided	Emergency Dispatch Services Needs improvement on services provided	Emergency Dispatch Services I have not used these services and don't think they are important	Emergency Dispatch Services I have not used these services but think they are important
24-Hour Emergency Coverage (i.e. Overnight response to emergency calls)	24-Hour Emergency Coverage (i.e. Overnight response to emergency calls) Satisfied with services provided	24-Hour Emergency Coverage (i.e. Overnight response to emergency calls) Needs improvement on services provided	24-Hour Emergency Coverage (i.e. Overnight response to emergency calls) I have not used these services and don't think they are important	24-Hour Emergency Coverage (i.e. Overnight response to emergency calls) I have not used these services but think they are important
Investigations (Bite, inhumane, etc.)	Investigations (Bite, inhumane, etc.) Satisfied with services provided	Investigations (Bite, inhumane, etc.) Needs improvement on services provided	Investigations (Bite, inhumane, etc.) I have not used these services and don't think they are important	Investigations (Bite, inhumane, etc.) I have not used these services but think they are important
Deceased Animal Pickup Services	Deceased Animal Pickup Services Satisfied with services provided	Deceased Animal Pickup Services Needs improvement on services provided	Deceased Animal Pickup Services I have not used these services and don't think they are important	Deceased Animal Pickup Services I have not used these services but think they are important
Animal Rescues (Domestic & Wild)	Animal Rescues (Domestic & Wild) Satisfied with services provided	Animal Rescues (Domestic & Wild) Needs improvement on services provided	Animal Rescues (Domestic & Wild) I have not used these services and don't think they are important	Animal Rescues (Domestic & Wild) I have not used these services but think they are important
Patrols (Stray animal, aggressive animal, etc.)	Patrols (Stray animal, aggressive animal, etc.) Satisfied with services provided	Patrols (Stray animal, aggressive animal, etc.) Needs improvement on services provided	Patrols (Stray animal, aggressive animal, etc.) I have not used these services and don't think they are important	Patrols (Stray animal, aggressive animal, etc.) I have not used these services but think they are important
Animal Noise Complaint Resolution	Animal Noise Complaint Resolution Satisfied with services provided	Animal Noise Complaint Resolution Needs improvement on services provided	Animal Noise Complaint Resolution I have not used these services and don't think they are important	Animal Noise Complaint Resolution I have not used these services but think they are important

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* 3. What I like about the existing level of Field Services is:

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* 4. What are the areas of Field Services, if any, that you would recommend improving?

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* 5. Shelter Services Division (including but not limited to)

	Satisfied with services provided	Needs improvement on services provided	I have not used these services and don't think they are important	I have not used these services but think they are important
Animal Sheltering	Animal Sheltering Satisfied with services provided	Animal Sheltering Needs improvement on services provided	Animal Sheltering I have not used these services and don't think they are important	Animal Sheltering I have not used these services but think they are important
Intake of Stray, Injured and Lost Pets	Intake of Stray, Injured and Lost Pets Satisfied with services provided	Intake of Stray, Injured and Lost Pets Needs improvement on services provided	Intake of Stray, Injured and Lost Pets I have not used these services and don't think they are important	Intake of Stray, Injured and Lost Pets I have not used these services but think they are important
Owner Surrenders	Owner Surrenders Satisfied with services provided	Owner Surrenders Needs improvement on services provided	Owner Surrenders I have not used these services and don't think they are important	Owner Surrenders I have not used these services but think they are important
Foster Program	Foster Program Satisfied with services provided	Foster Program Needs improvement on services provided	Foster Program I have not used these services and don't think they are important	Foster Program I have not used these services but think they are important
Animal Enrichment Activities	Animal Enrichment Activities Satisfied with services provided	Animal Enrichment Activities Needs improvement on services provided	Animal Enrichment Activities I have not used these services and don't think they are important	Animal Enrichment Activities I have not used these services but think they are important

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* 6. What I like about the existing level of Shelter Services is:

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* 7. What are the areas of Shelter Services, if any, that you would recommend improving?

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* 8. Medical Services Division (Including but not limited to)

	Satisfied with services provided	Needs improvement on services provided	I have not used these services and don't think they are important	I have not used these services but think they are important
In-Shelter Animal exams	In-Shelter Animal exams Satisfied with services provided	In-Shelter Animal exams Needs improvement on services provided	In-Shelter Animal exams I have not used these services and don't think they are important	In-Shelter Animal exams I have not used these services but think they are important
In-Shelter Disease Prevention	In-Shelter Disease Prevention Satisfied with services provided	In-Shelter Disease Prevention Needs improvement on services provided	In-Shelter Disease Prevention I have not used these services and don't think they are important	In-Shelter Disease Prevention I have not used these services but think they are important
In-Shelter Vaccinations	In-Shelter Vaccinations Satisfied with services provided	In-Shelter Vaccinations Needs improvement on services provided	In-Shelter Vaccinations I have not used these services and don't think they are important	In-Shelter Vaccinations I have not used these services but think they are important
In-Shelter Spay/Neuter Surgeries	In-Shelter Spay/Neuter Surgeries Satisfied with services provided	In-Shelter Spay/Neuter Surgeries Needs improvement on services provided	In-Shelter Spay/Neuter Surgeries I have not used these services and don't think they are important	In-Shelter Spay/Neuter Surgeries I have not used these services but think they are important
In-Shelter Microchipping	In-Shelter Microchipping Satisfied with services provided	In-Shelter Microchipping Needs improvement on services provided	In-Shelter Microchipping I have not used these services and don't think they are important	In-Shelter Microchipping I have not used these services but think they are important
Specialty Surgeries (i.e. Amputations, wound repairs, etc.)	Specialty Surgeries (i.e. Amputations, wound repairs, etc.) Satisfied with services provided	Specialty Surgeries (i.e. Amputations, wound repairs, etc.) Needs improvement on services provided	Specialty Surgeries (i.e. Amputations, wound repairs, etc.) I have not used these services and don't think they are important	Specialty Surgeries (i.e. Amputations, wound repairs, etc.) I have not used these services but think they are important

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* 9. What I like about the existing level of Medical Services is:

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* 10. What are the areas of Medical Services, if any, that you would recommend improving?

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* 11. Community Services Division (Including but not limited to)

	Satisfied with services provided	Needs improvement on services provided	I have not used these services and don't think they are important	I have not used these services but think they are important
Public Call Center (8AM - 5PM)	Public Call Center (8AM - 5PM) Satisfied with services provided	Public Call Center (8AM - 5PM) Needs improvement on services provided	Public Call Center (8AM - 5PM) I have not used these services and don't think they are important	Public Call Center (8AM - 5PM) I have not used these services but think they are important
Reunification of Lost Pets with Owners	Reunification of Lost Pets with Owners Satisfied with services provided	Reunification of Lost Pets with Owners Needs improvement on services provided	Reunification of Lost Pets with Owners I have not used these services and don't think they are important	Reunification of Lost Pets with Owners I have not used these services but think they are important
Animal Transfers to Rescue Partners	Animal Transfers to Rescue Partners Satisfied with services provided	Animal Transfers to Rescue Partners Needs improvement on services provided	Animal Transfers to Rescue Partners I have not used these services and don't think they are important	Animal Transfers to Rescue Partners I have not used these services but think they are important
Adoption Program	Adoption Program Satisfied with services provided	Adoption Program Needs improvement on services provided	Adoption Program I have not used these services and don't think they are important	Adoption Program I have not used these services but think they are important
Licensing Services	Licensing Services Satisfied with services provided	Licensing Services Needs improvement on services provided	Licensing Services I have not used these services and don't think they are important	Licensing Services I have not used these services but think they are important
Service Animal Tags	Service Animal Tags Satisfied with services provided	Service Animal Tags Needs improvement on services provided	Service Animal Tags I have not used these services and don't think they are important	Service Animal Tags I have not used these services but think they are important
Public Low-Cost Spay/Neuter Clinic	Public Low-Cost Spay/Neuter Clinic Satisfied with services provided	Public Low-Cost Spay/Neuter Clinic Needs improvement on services provided	Public Low-Cost Spay/Neuter Clinic I have not used these services and don't think they are important	Public Low-Cost Spay/Neuter Clinic I have not used these services but think they are important
Public Low-Cost Vaccination & Microchip Clinics	Public Low-Cost Vaccination & Microchip Clinics Satisfied with services provided	Public Low-Cost Vaccination & Microchip Clinics Needs improvement on services provided	Public Low-Cost Vaccination & Microchip Clinics I have not used these services and don't think they are important	Public Low-Cost Vaccination & Microchip Clinics I have not used these services but think they are important
Public Education & Outreach	Public Education & Outreach Satisfied with services provided	Public Education & Outreach Needs improvement on services provided	Public Education & Outreach I have not used these services and don't think they are important	Public Education & Outreach I have not used these services but think they are important
Volunteer Program	Volunteer Program Satisfied with services provided	Volunteer Program Needs improvement on services provided	Volunteer Program I have not used these services and don't think they are important	Volunteer Program I have not used these services but think they are important

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* 12. What I like about the existing level of Community Services is:

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* 13. What are the areas of Community Services, if any, you would recommend improving?

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* 14. Have you contacted Contra Costa Animal Services (CCAS) or utilized any of the Department's services within the last two years?

Yes

Thank you for taking the time to complete this survey! Your responses are valuable in ensuring that CCAS is focused on providing the services our County residents most want and need. For more information about Contra Costa Animal Services, please visit www.ccasd.org.