Northeast Florida Community Action Agency Customer Satisfaction Survey

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* 1. In what ZIP code is your home located? (enter 5-digit ZIP code; for example, 00544 or 94305)

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* 2. Was the appointment scheduling system easy to use?

Yes

No

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* 3. Was the online application process easy to use?

Yes

No

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* 4. How satisfied were you with the uploading of documents process?

Very satisfied

Satisfied

Neither satisfied nor dissatisfied

Dissatisfied

Very dissatisfied

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* 5. Did your Family Support Specialist contact you at your designated appointment date and time?

Yes

No

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* 6. Was your Family Support Specialist polite, professional, and communicative?

Yes

No

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* 7. How satisfied were you with your overall service with this agency?

Very satisfied

Satisfied

Neither satisfied nor dissatisfied

Dissatisfied

Very dissatisfied

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* 8. Would you refer a friend or family member to this agency?

Yes

No