Louisiana State Police Crime Laboratory
Customer Feedback Survey 2024-2025

At the Louisiana State Police Crime Laboratory, your opinion/feedback is important to us! Tell us how we are doing! We look forward to reviewing your comments.

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* 1. Please indicate your affiliation:

Law Enforcement Agency

Legal Community

General Public

Other (please specify)

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* 2. Please rate the following Crime Lab services:

	Not applicable/No opinion	Unacceptable	Average	Excellent
Overall evidence submission process	Overall evidence submission process Not applicable/No opinion	Overall evidence submission process Unacceptable	Overall evidence submission process Average	Overall evidence submission process Excellent
Overall evidence return process	Overall evidence return process Not applicable/No opinion	Overall evidence return process Unacceptable	Overall evidence return process Average	Overall evidence return process Excellent
Reputation	Reputation Not applicable/No opinion	Reputation Unacceptable	Reputation Average	Reputation Excellent
Professionalism of personnel	Professionalism of personnel Not applicable/No opinion	Professionalism of personnel Unacceptable	Professionalism of personnel Average	Professionalism of personnel Excellent
Ease of receiving or retrieving a report	Ease of receiving or retrieving a report Not applicable/No opinion	Ease of receiving or retrieving a report Unacceptable	Ease of receiving or retrieving a report Average	Ease of receiving or retrieving a report Excellent
Overall quality of testing received	Overall quality of testing received Not applicable/No opinion	Overall quality of testing received Unacceptable	Overall quality of testing received Average	Overall quality of testing received Excellent

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* 3. The Crime Lab offers training periodically regarding the identification, documentation, collection and best practices of evidence handling. If your agency is interested in receiving training, please indicate below

	In Writing	In Person	Virtual (i.e. Zoom)	Not interested
Submission of Evidence / Evidence Acceptance Criteria	Submission of Evidence / Evidence Acceptance Criteria In Writing	Submission of Evidence / Evidence Acceptance Criteria In Person	Submission of Evidence / Evidence Acceptance Criteria Virtual (i.e. Zoom)	Submission of Evidence / Evidence Acceptance Criteria Not interested
Crime Scene Investigation / Latent Prints / Impressions	Crime Scene Investigation / Latent Prints / Impressions In Writing	Crime Scene Investigation / Latent Prints / Impressions In Person	Crime Scene Investigation / Latent Prints / Impressions Virtual (i.e. Zoom)	Crime Scene Investigation / Latent Prints / Impressions Not interested
DNA	DNA In Writing	DNA In Person	DNA Virtual (i.e. Zoom)	DNA Not interested
Drugs	Drugs In Writing	Drugs In Person	Drugs Virtual (i.e. Zoom)	Drugs Not interested
Fire Debris	Fire Debris In Writing	Fire Debris In Person	Fire Debris Virtual (i.e. Zoom)	Fire Debris Not interested
Toxicology	Toxicology In Writing	Toxicology In Person	Toxicology Virtual (i.e. Zoom)	Toxicology Not interested

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* 4. How would you rate our Crime Lab testing turnaround times?

	Not applicable/No opinion	Unacceptable	Average	Excellent
Crime Scene Investigation/ Vehicle Exams	Crime Scene Investigation/ Vehicle Exams Not applicable/No opinion	Crime Scene Investigation/ Vehicle Exams Unacceptable	Crime Scene Investigation/ Vehicle Exams Average	Crime Scene Investigation/ Vehicle Exams Excellent
DNA	DNA Not applicable/No opinion	DNA Unacceptable	DNA Average	DNA Excellent
Drugs	Drugs Not applicable/No opinion	Drugs Unacceptable	Drugs Average	Drugs Excellent
Firearms / NIBIN	Firearms / NIBIN Not applicable/No opinion	Firearms / NIBIN Unacceptable	Firearms / NIBIN Average	Firearms / NIBIN Excellent
Fire Debris	Fire Debris Not applicable/No opinion	Fire Debris Unacceptable	Fire Debris Average	Fire Debris Excellent
Latent Print Processing	Latent Print Processing Not applicable/No opinion	Latent Print Processing Unacceptable	Latent Print Processing Average	Latent Print Processing Excellent
Latent Print Comparison	Latent Print Comparison Not applicable/No opinion	Latent Print Comparison Unacceptable	Latent Print Comparison Average	Latent Print Comparison Excellent
Shoe / Tire Impressions	Shoe / Tire Impressions Not applicable/No opinion	Shoe / Tire Impressions Unacceptable	Shoe / Tire Impressions Average	Shoe / Tire Impressions Excellent
Toxicology / Blood Alcohol	Toxicology / Blood Alcohol Not applicable/No opinion	Toxicology / Blood Alcohol Unacceptable	Toxicology / Blood Alcohol Average	Toxicology / Blood Alcohol Excellent

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* 5. How would you rate our Crime Lab reports for clarity, completeness, and ease of understanding?

	Not applicable/No opinion	Unacceptable	Average	Excellent
Crime Scene Investigation / Vehicle Exams	Crime Scene Investigation / Vehicle Exams Not applicable/No opinion	Crime Scene Investigation / Vehicle Exams Unacceptable	Crime Scene Investigation / Vehicle Exams Average	Crime Scene Investigation / Vehicle Exams Excellent
DNA	DNA Not applicable/No opinion	DNA Unacceptable	DNA Average	DNA Excellent
Drugs	Drugs Not applicable/No opinion	Drugs Unacceptable	Drugs Average	Drugs Excellent
Firearms / NIBIN	Firearms / NIBIN Not applicable/No opinion	Firearms / NIBIN Unacceptable	Firearms / NIBIN Average	Firearms / NIBIN Excellent
Fire Debris	Fire Debris Not applicable/No opinion	Fire Debris Unacceptable	Fire Debris Average	Fire Debris Excellent
Latent Print Processing	Latent Print Processing Not applicable/No opinion	Latent Print Processing Unacceptable	Latent Print Processing Average	Latent Print Processing Excellent
Latent Print Comparison	Latent Print Comparison Not applicable/No opinion	Latent Print Comparison Unacceptable	Latent Print Comparison Average	Latent Print Comparison Excellent
Shoe / Tire Impressions	Shoe / Tire Impressions Not applicable/No opinion	Shoe / Tire Impressions Unacceptable	Shoe / Tire Impressions Average	Shoe / Tire Impressions Excellent
Toxicology / Blood Alcohol	Toxicology / Blood Alcohol Not applicable/No opinion	Toxicology / Blood Alcohol Unacceptable	Toxicology / Blood Alcohol Average	Toxicology / Blood Alcohol Excellent

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* 6. When contacting a Crime Lab representative directly, how would you rate their ability to assist you in your request/service?

	Not applicable/No opinion	Unacceptable	Average	Excellent
Administration	Administration Not applicable/No opinion	Administration Unacceptable	Administration Average	Administration Excellent
Crime Scene Investigation / Vehicle Exams	Crime Scene Investigation / Vehicle Exams Not applicable/No opinion	Crime Scene Investigation / Vehicle Exams Unacceptable	Crime Scene Investigation / Vehicle Exams Average	Crime Scene Investigation / Vehicle Exams Excellent
DNA	DNA Not applicable/No opinion	DNA Unacceptable	DNA Average	DNA Excellent
Drugs	Drugs Not applicable/No opinion	Drugs Unacceptable	Drugs Average	Drugs Excellent
Evidence Receiving	Evidence Receiving Not applicable/No opinion	Evidence Receiving Unacceptable	Evidence Receiving Average	Evidence Receiving Excellent
Firearms / NIBIN	Firearms / NIBIN Not applicable/No opinion	Firearms / NIBIN Unacceptable	Firearms / NIBIN Average	Firearms / NIBIN Excellent
Fire Debris	Fire Debris Not applicable/No opinion	Fire Debris Unacceptable	Fire Debris Average	Fire Debris Excellent
Latent Print Processing	Latent Print Processing Not applicable/No opinion	Latent Print Processing Unacceptable	Latent Print Processing Average	Latent Print Processing Excellent
Latent Print Comparison	Latent Print Comparison Not applicable/No opinion	Latent Print Comparison Unacceptable	Latent Print Comparison Average	Latent Print Comparison Excellent
Shoe / Tire Impressions	Shoe / Tire Impressions Not applicable/No opinion	Shoe / Tire Impressions Unacceptable	Shoe / Tire Impressions Average	Shoe / Tire Impressions Excellent
Toxicology / Blood Alcohol	Toxicology / Blood Alcohol Not applicable/No opinion	Toxicology / Blood Alcohol Unacceptable	Toxicology / Blood Alcohol Average	Toxicology / Blood Alcohol Excellent

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* 7. Do you have any complaints about our Crime Lab services?

No

Yes

If "Yes," please describe your complaint with as much specific detail as you can.

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* 8. If you have any suggestions on how we can improve on the Crime Lab products and services we provide to ensure your complete satisfaction, please enter them in the box below. The Crime Lab welcomes your comments about any aspect of our operation.

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* 9. Please provide your contact information below.

Name

Agency

Email

Phone

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* 10. Plese visit our Crime Lab website at https://www.lsp.org/about/leadershipsections/support/crime-lab/ for more information.

Is there anything you want to have access to, through our public website?