Reconciliations KPI Assessment Welcome to Operartis’ Benchmark Assessment! At Operartis we know that most financial institutions spend a lot of time on manual activities during the reconciliations process. That is why we have created this assessment to quantify some of the pain points during the reconciliation processes in financial institutions. This assessment will help shine a light on areas for improvement and provide a guide for future decision making.The study has 15 quick questions and will take around 5 minutes to complete and we appreciate your feedback! Let the journey begin! Question Title * 1. In what country do you currently work? Afghanistan Albania Algeria Andorra Angola Anguilla Antigua and Barbuda Argentina Armenia Australia Austria Azerbaijan Bahamas Bahrain Bangladesh Barbados Belarus Belgium Belize Benin Bhutan Bolivia (Plurinational State of) Bosnia and Herzegovina Botswana Brazil British Virgin Island Brunei Darussalam Bulgaria Burkina Faso Burundi Cabo Verde Cambodia Cameroon Canada Cayman Islands Central African Republic Chad Chile China Colombia Comoros Congo Costa Rica Côte D'Ivoire Croatia Cuba Cyprus Czech Republic Democratic People's Republic of Korea Democratic Republic of the Congo Denmark Djibouti Dominica Dominican Republic Ecuador Egypt El Salvador Equatorial Guinea Eritrea Estonia Ethiopia Fiji Finland France Gabon Gambia Georgia Germany Ghana Greece Grenada Guatemala Guinea Guinea Bissau Guyana Haiti Holy See Honduras Hungary Iceland India Indonesia Iran (Islamic Republic of) Iraq Ireland Israel Italy Jamaica Japan Jordan Kazakhstan Kenya Kiribati Kuwait Kyrgyzstan Lao People’s Democratic Republic Latvia Lebanon Lesotho Liberia Libya Liechtenstein Lithuania Luxembourg Madagascar Malawi Malaysia Maldives Mali Malta Marshall Islands Mauritania Mauritius Mexico Micronesia (Federated States of) Monaco Mongolia Montenegro Montserrat Morocco Mozambique Myanmar Namibia Nauru Nepal Netherlands New Zealand Nicaragua Niger Nigeria Norway Oman Pakistan Palau Panama Papua New Guinea Paraguay Peru Philippines Poland Portugal Qatar Republic of Korea Republic of Moldova Romania Russian Federation Rwanda Saint Kitts and Nevis Saint Lucia Saint Vincent and the Grenadines Samoa San Marino Sao Tome and Principe Saudi Arabia Senegal Serbia Seychelles Sierra Leone Singapore Slovakia Slovenia Solomon Islands Somalia South Africa South Sudan Spain Sri Lanka State of Palestine Sudan Suriname Swaziland Sweden Switzerland Syrian Arab Republic Tajikistan Thailand The former Yugoslav Republic of Macedonia Timor-Leste Togo Tonga Trinidad and Tobago Tunisia Turkey Turkmenistan Turks and Caicos Tuvalu Uganda Ukraine United Arab Emirates United Kingdom of Great Britain and Northern Ireland United Republic of Tanzania United States of America Uruguay Uzbekistan Vanuatu Venezuela (Bolivarian Republic of) Vietnam Yemen Zambia Zimbabwe Question Title * 2. Which company do you work for? Please list the company name here. Question Title * 3. Which company division do you work in? Retail Banking Corporate/Commercial Banking Global Banking Private Banking/wealth management Investment Banking Internal Accounting Treasury Other (please specify) Question Title * 4. Are you or your team involved in reconciliations? Yes No Not Sure Question Title * 5. Which of the following best describes your current role? Reconciliation system owner IT team member who supports reconciliation system(s) Operations team Member who works on reconciliations. Finance team member who works on reconciliations Other (please specify) Question Title * 6. What types of reconciliations are performed by your department? ( Please select all that apply) Cash reconciliation Trade reconciliation Customer reconciliation Intercompany reconciliation Position reconciliation Other (please specify) Question Title * 7. Are you, your system or your team responsible for all reconciliations for your entire organization ? Yes No Question Title * 8. How many staff work on reconciliations for your division or team? Question Title * 9. Do you know approximately how many staff work on reconciliations for your entire organization? No Yes, please specify Question Title * 10. Approximately what percentage of their time do the reconciliations operations team spend on the following activities? (should sum up to 100) Setting up rules for new reconciliations. Manually matching transactions which have not been automatically matched. Correcting mismatches. Allocating reconciliation breaks to the appropriate investigations team. Investigating and resolving breaks. Other Question Title * 11. For each reconciliation performed by your system or team, what's the DAILY volume of transactions that need to be reconciled? (enter a number) Cash Reconciliation Trade Reconciliation Customer Reconciliation Intercompany Reconciliation Position Reconciliation Other Question Title * 12. For each reconciliation performed by your system or team, What is the DAILY volume of transactions which are not automatched by software and hence have to be MANUALLY matched?(enter a number) Cash Reconciliation Trade Reconciliation Customer Reconciliation Intercompany Reconciliation Position Reconciliation Other Question Title * 13. For each reconciliation performed by your system or team, On average how long does it take to MANUALLY match each of these transactions (in minutes)? (enter a number between 0.5 and 60) Cash Reconciliation Trade Reconciliation Customer Reconciliation Intercompany Reconciliation Position Reconciliation Other Question Title * 14. What is the most common reason why a transaction has to be manually reviewed or matched? (Please choose all that apply) Missing data Duplicate transactions Misbooked transactions Misconfigured rules Unknown transaction grouping Other (please specify) Question Title * 15. What motivated you to take this survey? I want to contribute input to help the industry improve. I want to find out how my reconciliation KPI's compare to other industry members. I want to find out about solutions to my pain points. Other (please specify) Question Title * 16. Congratulations! You have finished all the questions! If you would like to receive a copy of the Reconciliation KPIs Report, please provide your email information below: Email Address Done