We hope you will help us learn the thoughts and ideas of brokers by participating in the Insurance News Broker Survey 2022. The survey can be completed anonymously – we don’t require personal details beyond basic factual information and your thoughts on the state of the industry.
Client Service and Communication

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* 1. How do you rate insurer claims service in the wake of recent natural disasters?

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* 2. How do you rate insurer claims service generally?

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* 3. How do you rate insurer communication?

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* 4. How do you rate insurer appetite for complex risks?

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* 5. When placing clients' risks, what is the split between traditional insurer and underwriting agency? (e.g. 50/50)

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* 6. When placing clients' risks, what is the split between local underwriter and offshore underwriter? (e.g. 50/50)

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* 7. Which risks are hardest to place?

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* 8. What is your personal view on the current environment?

Technology

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* 9. How do you rate insurer systems?

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* 10. What works, what doesn't work and what is missing?

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* 11. How easy is it to talk to a person when calling an insurer?

Industry

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* 12. Which recent regulatory changes are causing the most concern?

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* 13. How are you remunerated?

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* 14. Do you think commissions create a conflict of interest?

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* 15. Do you think commissions should be banned?

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* 16. How concerned are you about:

  Not concerned Quite concerned Very concerned Extremely concerned
Rising premiums
Affordability
Insurer responsiveness
Insurer appetite for risk
Your details

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* 17. Your name (optional, not to be published)

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* 18. Where do you reside?

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* 19. Number of staff in your brokerage

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* 20. Are you a licensed broker or an authorised representative?

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