Screen Reader Mode Icon Check SCREEN READER MODE to make this survey compatible with screen readers. Customer Survey Amafilter, Facet, Jonell Systems, Kaydon and Waco are looking for your feedback to better serve you- our valued customers. OK Question Title * 1. Where do you see the biggest improvement opportunity in your filtration operations? Reduce operational expenses Increase process output Improve process efficiency Extend run time/ Prevent maintenance downtime & cost Other (please specify) OK Question Title * 2. When looking to improve your site operations, how do you research, seek information and solve your filtration challenges? Please rate each of these sources in order of usefulness. Most useful Very useful Somewhat useful Not useful at all Online on manufacturer websites Online on manufacturer websites Most useful Online on manufacturer websites Very useful Online on manufacturer websites Somewhat useful Online on manufacturer websites Not useful at all Online by google searching problems/ issues Online by google searching problems/ issues Most useful Online by google searching problems/ issues Very useful Online by google searching problems/ issues Somewhat useful Online by google searching problems/ issues Not useful at all At tradeshows/ events At tradeshows/ events Most useful At tradeshows/ events Very useful At tradeshows/ events Somewhat useful At tradeshows/ events Not useful at all Technical Salesperson Technical Salesperson Most useful Technical Salesperson Very useful Technical Salesperson Somewhat useful Technical Salesperson Not useful at all References from colleagues References from colleagues Most useful References from colleagues Very useful References from colleagues Somewhat useful References from colleagues Not useful at all Reading industry publications/ magazines Reading industry publications/ magazines Most useful Reading industry publications/ magazines Very useful Reading industry publications/ magazines Somewhat useful Reading industry publications/ magazines Not useful at all Industry publication websites Industry publication websites Most useful Industry publication websites Very useful Industry publication websites Somewhat useful Industry publication websites Not useful at all OK Question Title * 3. What kind of service offerings would help you to improve your filtration process? (Check all that apply) Filtration process audits Site optimization consults Phone/ Video discussions Engineering services Lab services Other (please specify) OK Question Title * 4. Which information gathering tools are more useful when looking for a new filtration solution? Rank each in order of usefulness. Most Useful Very Useful Somewhat Useful Not useful at all Product Brochures Product Brochures Most Useful Product Brochures Very Useful Product Brochures Somewhat Useful Product Brochures Not useful at all Filtration Application datasheets Filtration Application datasheets Most Useful Filtration Application datasheets Very Useful Filtration Application datasheets Somewhat Useful Filtration Application datasheets Not useful at all Solution Videos Solution Videos Most Useful Solution Videos Very Useful Solution Videos Somewhat Useful Solution Videos Not useful at all Case studies of similar applications Case studies of similar applications Most Useful Case studies of similar applications Very Useful Case studies of similar applications Somewhat Useful Case studies of similar applications Not useful at all White papers White papers Most Useful White papers Very Useful White papers Somewhat Useful White papers Not useful at all Product pages on website Product pages on website Most Useful Product pages on website Very Useful Product pages on website Somewhat Useful Product pages on website Not useful at all Product Samples Product Samples Most Useful Product Samples Very Useful Product Samples Somewhat Useful Product Samples Not useful at all OK Question Title * 5. What kind of interaction do you prefer the most from your filtration solution provider when looking to optimize a current solution or seeking a new solution? (Check all that apply) Face to face site meetings Digital video meetings/ conference with emailed information Self-service on manufacturer website OK Question Title * 6. On a scale of 1 to 5, how happy are you with your current filtration solution provider, where 1 start is not happy at all and 5 star is very happy? OK Question Title * 7. In the current market environment, how willing are you to switch to a different filtration product to improve your process efficiency or profitability? Not willing to risk a change Maybe open to a trial if there can be a significant process improvement Actively looking at alternatives to improve efficiency Actively looking at alternatives to save costs Happy with the current process Other (please specify) OK Question Title * 8. If your operations have decreased output, when does your company anticipate return to pre-pandemic level of output? Within 3 months 3 to 6 months 6 to 9 months Beyond 9 months OK Question Title * 9. What can we do better or differently to better support you and your operations? OK Question Title * 10. Please provide us with your details to get a better understanding of the context of your feedback. Company Industry Job Title OK DONE