IT & Maintenance Customer Service Survey

Our goal is to provide you with the best possible service for any of your IT and Maintenance issues.

Question Title

* 1. Overall, how satisfied are you with Cameron Secaur on the following:

	Poor	Fair	Good	Very Good	Excellent
How courteous and professional your service requests are handled.	How courteous and professional your service requests are handled. Poor	How courteous and professional your service requests are handled. Fair	How courteous and professional your service requests are handled. Good	How courteous and professional your service requests are handled. Very Good	How courteous and professional your service requests are handled. Excellent
The quality of service you receive?	The quality of service you receive? Poor	The quality of service you receive? Fair	The quality of service you receive? Good	The quality of service you receive? Very Good	The quality of service you receive? Excellent
Service requests are completed timely and within your expectations.	Service requests are completed timely and within your expectations. Poor	Service requests are completed timely and within your expectations. Fair	Service requests are completed timely and within your expectations. Good	Service requests are completed timely and within your expectations. Very Good	Service requests are completed timely and within your expectations. Excellent
Are your service requests resolved the first time they are addressed by the HelpDesk.	Are your service requests resolved the first time they are addressed by the HelpDesk. Poor	Are your service requests resolved the first time they are addressed by the HelpDesk. Fair	Are your service requests resolved the first time they are addressed by the HelpDesk. Good	Are your service requests resolved the first time they are addressed by the HelpDesk. Very Good	Are your service requests resolved the first time they are addressed by the HelpDesk. Excellent

Comments (please specify)

Question Title

* 2. Overall, how satisfied are you with Alonzo Lemus on the following:

	Poor	Fair	Good	Very Good	Excellent
How courteous and professional your service requests are handled.	How courteous and professional your service requests are handled. Poor	How courteous and professional your service requests are handled. Fair	How courteous and professional your service requests are handled. Good	How courteous and professional your service requests are handled. Very Good	How courteous and professional your service requests are handled. Excellent
The quality of service you receive?	The quality of service you receive? Poor	The quality of service you receive? Fair	The quality of service you receive? Good	The quality of service you receive? Very Good	The quality of service you receive? Excellent
Service requests are completed timely and within your expectations.	Service requests are completed timely and within your expectations. Poor	Service requests are completed timely and within your expectations. Fair	Service requests are completed timely and within your expectations. Good	Service requests are completed timely and within your expectations. Very Good	Service requests are completed timely and within your expectations. Excellent
Are your service requests resolved the first time they are addressed by the HelpDesk.	Are your service requests resolved the first time they are addressed by the HelpDesk. Poor	Are your service requests resolved the first time they are addressed by the HelpDesk. Fair	Are your service requests resolved the first time they are addressed by the HelpDesk. Good	Are your service requests resolved the first time they are addressed by the HelpDesk. Very Good	Are your service requests resolved the first time they are addressed by the HelpDesk. Excellent

Comments (please specify)

Question Title

* 3. Overall, how satisfied are you with Patrick Stone on the following:

	Poor	Fair	Good	Very Good	Excellent
How courteous and professional your service requests are handled.	How courteous and professional your service requests are handled. Poor	How courteous and professional your service requests are handled. Fair	How courteous and professional your service requests are handled. Good	How courteous and professional your service requests are handled. Very Good	How courteous and professional your service requests are handled. Excellent
The quality of service you receive?	The quality of service you receive? Poor	The quality of service you receive? Fair	The quality of service you receive? Good	The quality of service you receive? Very Good	The quality of service you receive? Excellent
Service requests are completed timely and within your expectations.	Service requests are completed timely and within your expectations. Poor	Service requests are completed timely and within your expectations. Fair	Service requests are completed timely and within your expectations. Good	Service requests are completed timely and within your expectations. Very Good	Service requests are completed timely and within your expectations. Excellent
Are your service requests resolved the first time they are addressed by the HelpDesk.	Are your service requests resolved the first time they are addressed by the HelpDesk. Poor	Are your service requests resolved the first time they are addressed by the HelpDesk. Fair	Are your service requests resolved the first time they are addressed by the HelpDesk. Good	Are your service requests resolved the first time they are addressed by the HelpDesk. Very Good	Are your service requests resolved the first time they are addressed by the HelpDesk. Excellent

Comments (please specify)

Question Title

* 4. Overall, how satisfied are you with Steve Graham on the following:

	Poor	Fair	Good	Very Good	Excellent
How courteous and professional your service requests are handled.	How courteous and professional your service requests are handled. Poor	How courteous and professional your service requests are handled. Fair	How courteous and professional your service requests are handled. Good	How courteous and professional your service requests are handled. Very Good	How courteous and professional your service requests are handled. Excellent
The quality of service you receive?	The quality of service you receive? Poor	The quality of service you receive? Fair	The quality of service you receive? Good	The quality of service you receive? Very Good	The quality of service you receive? Excellent
Service requests are completed timely and within your expectations.	Service requests are completed timely and within your expectations. Poor	Service requests are completed timely and within your expectations. Fair	Service requests are completed timely and within your expectations. Good	Service requests are completed timely and within your expectations. Very Good	Service requests are completed timely and within your expectations. Excellent
Are your service requests resolved the first time they are addressed by the OpsDesk.	Are your service requests resolved the first time they are addressed by the OpsDesk. Poor	Are your service requests resolved the first time they are addressed by the OpsDesk. Fair	Are your service requests resolved the first time they are addressed by the OpsDesk. Good	Are your service requests resolved the first time they are addressed by the OpsDesk. Very Good	Are your service requests resolved the first time they are addressed by the OpsDesk. Excellent

Comments (please specify Opsdesk Ticket # if available)

Question Title

* 5. Overall, how satisfied are you with Chad Kelly on the following:

	Poor	Fair	Good	Very Good	Excellent
How courteous and professional your service requests are handled.	How courteous and professional your service requests are handled. Poor	How courteous and professional your service requests are handled. Fair	How courteous and professional your service requests are handled. Good	How courteous and professional your service requests are handled. Very Good	How courteous and professional your service requests are handled. Excellent
The quality of service you receive?	The quality of service you receive? Poor	The quality of service you receive? Fair	The quality of service you receive? Good	The quality of service you receive? Very Good	The quality of service you receive? Excellent
Service requests are completed timely and within your expectations.	Service requests are completed timely and within your expectations. Poor	Service requests are completed timely and within your expectations. Fair	Service requests are completed timely and within your expectations. Good	Service requests are completed timely and within your expectations. Very Good	Service requests are completed timely and within your expectations. Excellent
Are your service requests resolved the first time they are addressed by the OpsDesk.	Are your service requests resolved the first time they are addressed by the OpsDesk. Poor	Are your service requests resolved the first time they are addressed by the OpsDesk. Fair	Are your service requests resolved the first time they are addressed by the OpsDesk. Good	Are your service requests resolved the first time they are addressed by the OpsDesk. Very Good	Are your service requests resolved the first time they are addressed by the OpsDesk. Excellent

Comments (please specify Opsdesk Ticket # if available)

Question Title

* 6. Overall, how satisfied are you with Miguel Chavez on the following:

	Poor	Fair	Good	Very Good	Excellent
How courteous and professional your service requests are handled.	How courteous and professional your service requests are handled. Poor	How courteous and professional your service requests are handled. Fair	How courteous and professional your service requests are handled. Good	How courteous and professional your service requests are handled. Very Good	How courteous and professional your service requests are handled. Excellent
The quality of service you receive?	The quality of service you receive? Poor	The quality of service you receive? Fair	The quality of service you receive? Good	The quality of service you receive? Very Good	The quality of service you receive? Excellent
Service requests are completed timely and within your expectations.	Service requests are completed timely and within your expectations. Poor	Service requests are completed timely and within your expectations. Fair	Service requests are completed timely and within your expectations. Good	Service requests are completed timely and within your expectations. Very Good	Service requests are completed timely and within your expectations. Excellent
Are your service requests resolved the first time they are addressed by the OpsDesk.	Are your service requests resolved the first time they are addressed by the OpsDesk. Poor	Are your service requests resolved the first time they are addressed by the OpsDesk. Fair	Are your service requests resolved the first time they are addressed by the OpsDesk. Good	Are your service requests resolved the first time they are addressed by the OpsDesk. Very Good	Are your service requests resolved the first time they are addressed by the OpsDesk. Excellent

Comments (please specify Opsdesk Ticket # if available)