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* 1. How satisfied were you with the promptness of your service?

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* 2. Rate your satisfaction on the helpfulness and friendliness of the service department.

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* 3. How satisfied were you with the cleanliness of the waiting area? 

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* 4. Overall, how satisfied were you with the quality of work performed? 

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* 5. How satisfied were you with the level of convenience in obtaining service? 

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* 6. Overall, how satisfied were you with the repair facility and your experience?

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