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Extreme Bolt & Fastener Satisfaction Survey
Quick 5 Question Customer Feedback Survey (anonymous)
1.
How satisfied are you with our products?
Very Unsatisfied
Unsatisfied
Neutral
Satisfied
Very Satisfied
N/A
Quality
Very Unsatisfied
Unsatisfied
Neutral
Satisfied
Very Satisfied
N/A
Value/Price
Very Unsatisfied
Unsatisfied
Neutral
Satisfied
Very Satisfied
N/A
2.
How satisfied were you with the purchase process?
Very Unsatisfied
Unsatisfied
Neutral
Satisfied
Very Satisfied
N/A
Quote Response Time
Very Unsatisfied
Unsatisfied
Neutral
Satisfied
Very Satisfied
N/A
Knowledge/Expertise
Very Unsatisfied
Unsatisfied
Neutral
Satisfied
Very Satisfied
N/A
Staff Responsiveness & Friendliness
Very Unsatisfied
Unsatisfied
Neutral
Satisfied
Very Satisfied
N/A
On-Time Delivery
Very Unsatisfied
Unsatisfied
Neutral
Satisfied
Very Satisfied
N/A
3.
Overall, how do we compare with other suppliers from whom you’ve purchased similar products?
Excellent
Good
Same
Worse
Terrible
Not Applicable
4.
What most affects your purchase decision?
Price
Quote Response Time
Product availability/Delivery Date
Materials Knowledge, Expertise & Guidance
Product Quality
5.
How did you hear about us?
Internet search
Colleague
Email
Twitter
Facebook
Other (please specify)
6.
Comments. Share your thoughts! We want to help your business succeed!