CMCA Volunteer RV Park Custodian Competency Assessment

As an RV Park custodian your role is vital to the success of the RV park network. There is a consistent standard that CMCA seeks for its custodians. This assessment confirms your understanding of the roles and responsibilities of the position. Once we have received confirmation that you have undertaken the assessment, you will be contacted regarding your registration as a custodian.

With CMCA now managing several caravan parks also, the questions below relate to both types of accommodation unless indicated.

Please ensure you have reviewed all the relevant custodian training material and watched the video before attempting this assessment.

Please complete one assessment per membership.

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* 1. Name on membership

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* 2. Please provide your CMCA member number

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* 3. Can recreational vehicles that are not self-contained stay at a CMCA RV Park?

Yes

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* 4. Please indicate which of the following roles a custodian is responsible for at our RV Parks (you can select more than one answer)

Take bookings and check in guests

Ensure the guest vehicle is self-contained

Oversee park maintenance and contribute as able to

Coordinate contractors on site

Ensure rubbish is collected from the site via whatever system is provided

Understand and communicate the Emergency Management Plan to guests

Ensure guests abide by the park rules

Clean amenities block (if provided)

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* 5. If a guest wishes to stay in a site where you need to be self-contained, if you are concerned about the RV, can the custodian ask to check if the vehicle is self-contained?

Yes

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* 6. The custodian should refuse entry to any vehicle that does not meet the self-containment standard, unless it is a minor issue and the guest is prepared to update their vehicle to meet these standards during their stay.

True

False

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* 7. Generally, are vehicles allowed to discharge grey water directly to the ground within the park?

Yes

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* 8. Pets are allowed at the park under the following conditions (select one answer)

Only small type dogs

Any pet as long as it is on a lead outside the vehicle

Any pet as long as it is on a lead outside the park boundary

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* 9. If you see a potential hazard within the park you should notify National Headquarters

True

False

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* 10. If there is an emergency within the park the custodian should do what (check all that apply)

Check to make sure no one is in immediate danger

Make sure all guests are accounted for

If a fire, attempt to extinguish using the park fire extinguisher

If a fire and it can't be extinguished, contact 000 immediately

If a flood event is imminent, notify NHQ, ensure all vehicles have left the park, remove all equipment to higher ground and close the gates

If a medical emergency, administer first aid and call 000

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* 11. Custodians set the tone of the park and their attitude can determine if a guest has a good time or a bad time

True

False

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* 12. Generators can be operated for up to 4 hours per day and 2 hours at any one time between 8:00am and 7:00pm, and some RV Parks may have designated generator use areas

True

False

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* 13. Those with generators should be parked away from others without generators if possible

True

False

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* 14. Those staying multiple nights can ask to have their site reserved when they are out of the park during the day, utilising traffic cones to achieve this

True

False

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* 15. What is the CMCA policy on smoking and vaping in the park? (check only one answer)

Smoke anywhere within the park as long as no one minds

Smoke only around the happy hour shelter

Smoke only in their own vehicle or at a designated smoking area if provided

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* 16. What is the policy relating to disposal of grey water (only check one answer)

Only when dry, grey water is great for trees and grass and this should be encouraged

It is OK to dump grey water from washing up and washing machine onto the ground

It is OK to dump grey water on the ground as long as it is away from other vehicles

As per the Leave No Trace Code of Conduct, you should always use the dump point and never dispose of grey water directly to the ground

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* 17. Non CMCA members are able to stay at most CMCA RV Parks and caravan parks

True

False

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* 18. Water taps are for refilling of tanks and the only permanent connection is the custodian site

True

False

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* 19. Which of the following should be included to be accredited as self-contained? (Check all that apply)

Fitted toilet with black water tank, or a proprietary portable toilet with separate tank, or composting toilet

Fitted with a plumbed in sink, shower is optional

Fitted with a grey water tank or watertight portable tote with a shut-off valve from the vehicle outlet

Fitted with a fresh water tank or purpose built portable fresh water storage

On board sealable rubbish container for all other waste

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* 20. A plastic bucket can be used to transfer wastewater to the park dump point

True

False

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* 21. The custodian can help people to understand what self-contained means and how they can achieve it for their RV

True

False

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* 22. Providing information to guests and pointing out the park tourist map is useful to extending the guest's stay

True

False

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* 23. Park guests can book and pay for their stay prior to arrival either online or over the phone

True

False

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* 24. Cash payment is acceptable as long as it is not for any more than $20.00

True

False

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* 25. The custodian should remind guests that they will receive an email survey after their stay and encourage them to complete it

True

False

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* 26. Custodians can join new members up so that they can access the park at member prices

True

False

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* 27. Checking guests in each evening is important to ensure all bookings are valid and all guests have arrived

True

False

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* 28. Custodians can be reimbursed for expenses they incur in their role as long as it has been approved by CMCA NHQ

True

False