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Our team understands that time is precious and vacations are special. Our goal is to exceed your expectations! Please take 10-15 minutes to let us know how we did. If something stood out to you (good or bad), please let us know. Details are helpful in situations related to our Team (name, date, time of day, department). Thank you for taking the time to let us know about your recent experience!

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* 1. Contact Information

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* 2. Departure Date

Date

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* 3. Please list your Site Number.

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* 4. Tell us about the makeup of your family or group - how many adults, teens, and children.

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* 5. What generation were you born into?

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* 6. On average, how often do you travel for pleasure?

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* 8. Was this your first visit to Ocean Lakes?
      
Please select only one box.

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* 9. If you return to this area, will you be our guest again?
     Please select only one box.

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* 10. How did you originally hear about us?
     Please select all that apply.

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* 11. What did you stay in?
Please select only one box.

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* 12. We offer many lodging choices. If you stayed at a Rental Site, we always recommend Ocean Lakes Properties. We understand that there are several online booking options through social media or OTAs (like Home Away, VRBO, etc.); with those, we recommend caution. To avoid online scams and have 24/7 support on the property, we always recommend renting from Ocean Lakes Properties.

How did you make your Site reservation?
Please select the box that best represents how you booked.

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* 13. Did you use Express Check-In?
     Please select only one box.

Reflect on your recent visit. For the next 8 questions, simply rate our Campground and Teammates on a Starfish scale: 1 Starfish (lowest rating) to 5 Starfish (highest rating).

Please consider all the departments: Bathhouses, Beach, Campsites, Camper Storage, Dog Park/DIY Dog Wash, Food (Meet n’ Eat, Café, Coffee & Creamery, Slushy Cabana), Golf Car Rentals/Sales/Service/Storage, Landscaping, Main Office, Maintenance, Nature Center, Ocean Lakes Properties, RV Center Sales/Store/Service/Awnings, Recreation Center (and Activities), Sandy Harbor Game Center, Sandy Harbor Water Park, Sandy Mart, Security, Soapy Suds (Fluff n' Fold).

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* 14. Overall, how satisfied are you with your recent stay?

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* 15. Was our team FRIENDLY and HELPFUL?

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* 16. How was our CUSTOMER SERVICE during your recent stay?

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* 17. Please rate the APPEARANCE of our campground facilities and amenities.

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* 18. Please rate the CLEANLINESS of our campground facilities and amenities.

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* 19. How would you rate our level of FACILITIES and their condition?

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* 20. Please rate our campground’s AMENITIES.

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* 21. How would you rate the value for money spent to stay at Ocean Lakes?

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* 22. How do you most often get or find information about Ocean Lakes?

  Frequently Use Often Use Periodically Use Rarely Use Never Use
OceanLakes.com
Ocean Lakes' App
Email from Ocean Lakes
Send an email to Ocean Lakes
OFFICIAL Ocean Lakes' Social Media channels (linked at OceanLakes.com)
Unofficial Social Media channels about Ocean Lakes (not verified nor run by OLFC)
Ocean Lakes printed items
Phone call to Ocean Lakes

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* 23. Please rate our websites.
     Please rate each site, and select N/A if you did not use that website.

  Poor Fair Average Good Awesome N/A
OceanLakes.com (Information)
OceanLakes.com (Campsite Reservations)
OceanLakesProperties.com
OLRV.com
OceanLakesGolfCars.com
OceanLakesJobs.com

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* 24. How likely is it that you would recommend Ocean Lakes Family Campground to a friend or colleague?

NOT AT ALL LIKELY
EXTREMELY LIKELY

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* 25. Did you watch Ocean Lakes TV Channels?
Please select only one box.

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* 26. Did you listen to Starfish Radio while in park? Or online?
Please select one box for each (inside the campground & online).

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* 27. In a word or two, what is your favorite Ocean Lakes feature?

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* 28. In a few words, what would you like to see at Ocean Lakes?

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* 29. It there anything we can do to improve your experience at Ocean Lakes?

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* 30. Compared to our competitors, our campground is...
     Please select only one box.

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* 31. Why did you choose our campground over others in our area?

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* 32. What’s the one thing we should never stop doing?

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* 33. How does Ocean Lakes make you feel?

0 of 33 answered
 

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