Ocean Lakes Guest Experience Survey

Our team understands that time is precious and vacations are special. Our goal is to exceed your expectations! Please take 10-15 minutes to let us know how we did. If something stood out to you (good or bad), please let us know. Details are helpful in situations related to our Team (name, date, time of day, department). Thank you for taking the time to let us know about your recent experience!

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* 1. Contact Information

First Name *

Last Name *

Address *

Address 2

City/Town *

State/Province *

ZIP/Postal Code *

Country *

Email Address *

Phone Number *

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* 2. Departure Date

Date / Time

Date

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* 3. Please list your Site Number.

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* 4. Tell us about the makeup of your family or group - how many adults, teens, and children.

Adults (18+)

Teen (13 - 17 years)

Child (12 and under)

Pets

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* 5. What generation were you born into?

Generation Z (Gen Z), born 1997 - 2012

Millennial (Gen Y), born 1981 - 1996

Generation X (Gen X), born 1965 - 1980

Baby Boomer (Generation Jones), born 1955 - 1964

Baby Boomer (Early Boomer), born 1946 - 1954

Silent Generation, born 1928 - 1945

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* 6. On average, how often do you travel for pleasure?

Weekly

Monthly

A few times a year

Less than a few times per year

Other (please specify)

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* 7. How many nights did you stay at Ocean Lakes?

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* 8. Was this your first visit to Ocean Lakes?
Please select only one box.

Yes

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* 9. If you return to this area, will you be our guest again?
Please select only one box.

Yes

Maybe

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* 10. How did you originally hear about us?
Please select all that apply.

Drove by

Billboard(s)

Internet

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* 11. What did you stay in?
Please select only one box.

Rental Unit booked thru: OLP, Leaseholder/Property Manager, OTA (Home Away, VRBO, etc.)

Campsite in a Tent, Travel Trailer, 5th Wheel, Pop Up, or Motor Home

Guest of a Leaseholder (homeowner) is Family/Friend.

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* 12. We offer many lodging choices. If you stayed at a Rental Site, we always recommend Ocean Lakes Properties. We understand that there are several online booking options through social media or OTAs (like Home Away, VRBO, etc.); with those, we recommend caution. To avoid online scams and have 24/7 support on the property, we always recommend renting from Ocean Lakes Properties.

How did you make your Site reservation?
Please select the box that best represents how you booked.

I booked a Campsite online at OceanLakes.com.

I called the Campsite Reservations Line and spoke to a Teammate.

I booked an OLP Rental Site online at OceanLakesProperties.com.

I called the Ocean Lakes Properties Rental Reservations Line and spoke to a Teammate.

I booked a Private Rental online (not through Ocean Lakes) through the Leaseholder/Property Manager, OTA (Home Away, VRBO, etc.).

I called to reserve a Private Rental (not through Ocean Lakes) through the Leaseholder/Property Manager, OTA (Home Away, VRBO, etc.).

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* 13. Did you use Express Check-In?
Please select only one box.

Yes

Reflect on your recent visit. For the next 8 questions, simply rate our Campground and Teammates on a Starfish scale: 1 Starfish (lowest rating) to 5 Starfish (highest rating).

Please consider all the departments: Bathhouses, Beach, Campsites, Camper Storage, Dog Park/DIY Dog Wash, Food (Meet n’ Eat, Café, Coffee & Creamery, Slushy Cabana), Golf Car Rentals/Sales/Service/Storage, Landscaping, Main Office, Maintenance, Nature Center, Ocean Lakes Properties, RV Center Sales/Store/Service/Awnings, Recreation Center (and Activities), Sandy Harbor Game Center, Sandy Harbor Water Park, Sandy Mart, Security, Soapy Suds (Fluff n' Fold).

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* 14. Overall, how satisfied are you with your recent stay?

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* 15. Was our team FRIENDLY and HELPFUL?

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* 16. How was our CUSTOMER SERVICE during your recent stay?

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* 17. Please rate the APPEARANCE of our campground facilities and amenities.

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* 18. Please rate the CLEANLINESS of our campground facilities and amenities.

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* 19. How would you rate our level of FACILITIES and their condition?

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* 20. Please rate our campground’s AMENITIES.

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* 21. How would you rate the value for money spent to stay at Ocean Lakes?

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* 22. How do you most often get or find information about Ocean Lakes?

	Frequently Use	Often Use	Periodically Use	Rarely Use	Never Use
OceanLakes.com	OceanLakes.com Frequently Use	OceanLakes.com Often Use	OceanLakes.com Periodically Use	OceanLakes.com Rarely Use	OceanLakes.com Never Use
Ocean Lakes' App	Ocean Lakes' App Frequently Use	Ocean Lakes' App Often Use	Ocean Lakes' App Periodically Use	Ocean Lakes' App Rarely Use	Ocean Lakes' App Never Use
Email from Ocean Lakes	Email from Ocean Lakes Frequently Use	Email from Ocean Lakes Often Use	Email from Ocean Lakes Periodically Use	Email from Ocean Lakes Rarely Use	Email from Ocean Lakes Never Use
Send an email to Ocean Lakes	Send an email to Ocean Lakes Frequently Use	Send an email to Ocean Lakes Often Use	Send an email to Ocean Lakes Periodically Use	Send an email to Ocean Lakes Rarely Use	Send an email to Ocean Lakes Never Use
OFFICIAL Ocean Lakes' Social Media channels (linked at OceanLakes.com)	OFFICIAL Ocean Lakes' Social Media channels (linked at OceanLakes.com) Frequently Use	OFFICIAL Ocean Lakes' Social Media channels (linked at OceanLakes.com) Often Use	OFFICIAL Ocean Lakes' Social Media channels (linked at OceanLakes.com) Periodically Use	OFFICIAL Ocean Lakes' Social Media channels (linked at OceanLakes.com) Rarely Use	OFFICIAL Ocean Lakes' Social Media channels (linked at OceanLakes.com) Never Use
Unofficial Social Media channels about Ocean Lakes (not verified nor run by OLFC)	Unofficial Social Media channels about Ocean Lakes (not verified nor run by OLFC) Frequently Use	Unofficial Social Media channels about Ocean Lakes (not verified nor run by OLFC) Often Use	Unofficial Social Media channels about Ocean Lakes (not verified nor run by OLFC) Periodically Use	Unofficial Social Media channels about Ocean Lakes (not verified nor run by OLFC) Rarely Use	Unofficial Social Media channels about Ocean Lakes (not verified nor run by OLFC) Never Use
Ocean Lakes printed items	Ocean Lakes printed items Frequently Use	Ocean Lakes printed items Often Use	Ocean Lakes printed items Periodically Use	Ocean Lakes printed items Rarely Use	Ocean Lakes printed items Never Use
Phone call to Ocean Lakes	Phone call to Ocean Lakes Frequently Use	Phone call to Ocean Lakes Often Use	Phone call to Ocean Lakes Periodically Use	Phone call to Ocean Lakes Rarely Use	Phone call to Ocean Lakes Never Use

Other (please specify)

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* 23. Please rate our websites.
Please rate each site, and select N/A if you did not use that website.

	Poor	Fair	Average	Good	Awesome	N/A
OceanLakes.com (Information)	OceanLakes.com (Information) Poor	OceanLakes.com (Information) Fair	OceanLakes.com (Information) Average	OceanLakes.com (Information) Good	OceanLakes.com (Information) Awesome	OceanLakes.com (Information) N/A
OceanLakes.com (Campsite Reservations)	OceanLakes.com (Campsite Reservations) Poor	OceanLakes.com (Campsite Reservations) Fair	OceanLakes.com (Campsite Reservations) Average	OceanLakes.com (Campsite Reservations) Good	OceanLakes.com (Campsite Reservations) Awesome	OceanLakes.com (Campsite Reservations) N/A
OceanLakesProperties.com	OceanLakesProperties.com Poor	OceanLakesProperties.com Fair	OceanLakesProperties.com Average	OceanLakesProperties.com Good	OceanLakesProperties.com Awesome	OceanLakesProperties.com N/A
OLRV.com	OLRV.com Poor	OLRV.com Fair	OLRV.com Average	OLRV.com Good	OLRV.com Awesome	OLRV.com N/A
OceanLakesGolfCars.com	OceanLakesGolfCars.com Poor	OceanLakesGolfCars.com Fair	OceanLakesGolfCars.com Average	OceanLakesGolfCars.com Good	OceanLakesGolfCars.com Awesome	OceanLakesGolfCars.com N/A
OceanLakesJobs.com	OceanLakesJobs.com Poor	OceanLakesJobs.com Fair	OceanLakesJobs.com Average	OceanLakesJobs.com Good	OceanLakesJobs.com Awesome	OceanLakesJobs.com N/A

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* 24. How likely is it that you would recommend Ocean Lakes Family Campground to a friend or colleague?

NOT AT ALL LIKELY

EXTREMELY LIKELY

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* 25. Did you watch Ocean Lakes TV Channels?
Please select only one box.

Yes

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* 26. Did you listen to Starfish Radio while in park? Or online?
Please select one box for each (inside the campground & online).

Yes! I heard Starfish Radio in Ocean Lakes.

No, I did not hear it inside the campground.

Yes! I love to listen to my Starfish Radio online!

No, I don't listen online.

Ocean Lakes Guest Experience Survey

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* 1. Contact Information

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* 2. Departure Date

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* 3. Please list your Site Number.

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* 4. Tell us about the makeup of your family or group - how many adults, teens, and children.

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* 5. What generation were you born into?

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* 6. On average, how often do you travel for pleasure?

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* 7. How many nights did you stay at Ocean Lakes?

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* 8. Was this your first visit to Ocean Lakes? Please select only one box.

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* 9. If you return to this area, will you be our guest again? Please select only one box.

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* 10. How did you originally hear about us? Please select all that apply.

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* 11. What did you stay in? Please select only one box.

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* 13. Did you use Express Check-In? Please select only one box.

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* 14. Overall, how satisfied are you with your recent stay?

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* 15. Was our team FRIENDLY and HELPFUL?

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* 16. How was our CUSTOMER SERVICE during your recent stay?

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* 17. Please rate the APPEARANCE of our campground facilities and amenities.

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* 18. Please rate the CLEANLINESS of our campground facilities and amenities.

Question Title

* 19. How would you rate our level of FACILITIES and their condition?

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* 20. Please rate our campground’s AMENITIES.

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* 21. How would you rate the value for money spent to stay at Ocean Lakes?

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* 22. How do you most often get or find information about Ocean Lakes?

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* 23. Please rate our websites. Please rate each site, and select N/A if you did not use that website.

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* 24. How likely is it that you would recommend Ocean Lakes Family Campground to a friend or colleague?

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* 25. Did you watch Ocean Lakes TV Channels?Please select only one box.

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* 26. Did you listen to Starfish Radio while in park? Or online?Please select one box for each (inside the campground & online).

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* 27. In a word or two, what is your favorite Ocean Lakes feature?

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* 28. In a few words, what would you like to see at Ocean Lakes?

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* 29. It there anything we can do to improve your experience at Ocean Lakes?

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* 30. Compared to our competitors, our campground is... Please select only one box.

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* 31. Why did you choose our campground over others in our area?

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* 32. What’s the one thing we should never stop doing?

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* 33. How does Ocean Lakes make you feel?

* 8. Was this your first visit to Ocean Lakes?
Please select only one box.

* 9. If you return to this area, will you be our guest again?
Please select only one box.

* 10. How did you originally hear about us?
Please select all that apply.

* 11. What did you stay in?
Please select only one box.

* 13. Did you use Express Check-In?
Please select only one box.

* 23. Please rate our websites.
Please rate each site, and select N/A if you did not use that website.

* 25. Did you watch Ocean Lakes TV Channels?
Please select only one box.

* 26. Did you listen to Starfish Radio while in park? Or online?
Please select one box for each (inside the campground & online).

* 30. Compared to our competitors, our campground is...
Please select only one box.