Customer Satisfaction Survey

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* 1. Please select your primary ADI Branch

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* 2. Please provide the phone number associated with your ADI account

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* 3. How likely is it that you would recommend ADI to a friend or colleague? (0=Not at all Likely, 10=Very Likely)

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* 4. What is your overall satisfaction with ADI? (0=Not at all Satisfied, 10=Very Satisfied)

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* 5. How much effort do you put forth when working with ADI? (0=Very High Effort, 10=Very Low Effort)

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* 6. Over the past year, my perception of ADI has:

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* 7. In conducting business with ADI, which of the following do you typically do? (Select all that apply)

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* 8. Please rate the extent to which you Agree or Disagree with the following statements regarding conducting business with ADI:

  Strongly Disagree Disagree Somewhat Disagree Neither Agree nor Disagree Somewhat Agree Agree Strongly Agree
I am able to purchase a wide selection of brands
I receive competitive pricing
I receive competitive shipping terms
I am regularly advised of new products that may benefit me
I am able to place orders efficiently
I receive help in selecting the right products
ADI has a website I find valuable
I am provided options to receive my order in a convenient manner
I am able to track my order
I am advised on order delays
Products are in stock and in sufficient levels for my needs
I receive a response in a timely manner
I am always routed to the appropriate person to handle my request
I can easily access information about my account
I am able to speak with someone when I need to
Representatives are well-informed about my account and information about me

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* 9. What other distributors do you regularly purchase from? (select all that apply)

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* 10. What is your overall satisfaction with other distributors that you purchase from? (0=Not at all Satisfied, 10=Very Satisfied)

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* 11. Which of the following best describes your function within the organization?

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* 12. How many employees work at your organization?

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* 13. What would be the most important improvement we could implement to serve you better?

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