Websites User Experience Survey

This survey should only take about five minutes to complete.

The Commission wants to learn more about your experience using our websites (CCMC® & CDMS®). Please take a moment to complete this brief survey by November 1st. Be sure to enter your contact information at the end for a chance to win a $20 Amazon gift card!

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* 1. What is your age group?

18-24

25-34

35-44

45-54

55-64

65+

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* 2. Please indicate your current credential(s).

CCM

CDMS

Both

Retired CCM

Retired CDMS

Neither

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* 3. What is your main access point for CCMC content? (Select all that apply.)

CCMC Website

CDMS Website

CMLearning Network®

CMBOK® Website

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* 4. How often do you visit our website(s)?

Every day

A few times a week

About once a week

A few times a month

Once a month

Less than once a month

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* 5. What is the most common reason you are visiting our website(s)?

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* 6. What information are you typically looking for when you visit our website(s)?

CCMC - Becoming a Certified Case Manager

CCMC - Maintaining my case manager certification

CCMC - Upcoming event or mentoring for case managers

CDMS - Becoming a Certified Disability Management Specialist

CDMS - Maintaining my disability management specialist certification

CDMS - Upcoming event or mentoring for disability managers

CMBOK subscription

CKC subscription

Getting my organization's education content qualified for CE credit

CCMC webinars and other educational content (i.e. Issue Briefs and Podcasts)

Virtual or in-person workshops offered by CCMC

CCMC's Virtual Symposium

Verifying someone's credential

Other (please specify)

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* 7. What do you like most about our website(s)?

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* 8. What do you dislike most about our website(s)?

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* 9. How easy is it to navigate our website(s?)

Easy

Somewhat easy

Neither easy nor difficult

Somewhat difficult

Difficult

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* 10. Did you encounter any issues while trying to find information?

Yes

If yes, please describe the issue:

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* 11. How would you rate the quality of the content on the page(s) you typically visit?

Please provide a short reason behind your rating:

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* 12. How satisfied are you with the layout(s) of the CCMC and/or CDMS website homepages?

Satisfied

Somewhat satisfied

Neither satisfied nor dissatisfied

Somewhat dissatisfied

Dissatisfied

If dissatisified, please specify site and why:

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* 13. Is the information presented clearly on the CCMC and/or CDMS website homepage(s)?

Yes

If no, please explain:

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* 14. If you use the CCMC website, which feature do you find most helpful when looking for information?

Search bar

Casey @CCMC (Chatbot)

Both

I prefer to navigate the site on my own

N/A

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* 15. What other website(s) related to your profession do you feel are easy to navigate to find the information you are looking for? Please add the URLs below.

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* 16. What features or content would you like to see added or improved? Do you have any additional comments or suggestions?

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* 17. (Optional) For a chance to win an Amazon Gift Card, please provide your name & email address.

Name

Email Address