Closer to perfection: Utilizing Lean management to increase value for patients and staff in an academic medical practice

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* 1. Which of the following tools was not utilized in the implementation of CALM?

Gemba walk

Empower Talk

Huddle Board

Kaizen card

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* 2. Lean management is a list of tools more than a thinking process.

True

False

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* 3. Select all the pillars of the Lean management system from the list below:

Alignment

Change Management

Problem Solving

Visual management

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* 4. The CALM team recognized that a root cause of process issues was lack of:

True North

Purpose

Standardization

Financial support

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* 5. One of the major results of the lean management shift was leadership commitment to increase interaction with employees and follow through on action items.

True

False

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* 6. The purpose of auditing the process was to:

Understand the reason for the failures

Remove the barriers

Create trust within the team

Identify the points for recriminations