EZ Proxy Trouble Report

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* 1. Your Name

Sarah

Laura

Fran

Harriet

Val

Someone Else

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* 2. Student's Name

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* 3. Student's A Number

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* 4. When is the person trying to access the resource?

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* 5. Where is the person trying to access the resource?

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* 6. What resource are they trying to access?

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* 7. What browser are they using?

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* 8. What is their internet provider?

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* 9. What is the error?

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* 10. Do we need to contact them - what is the final answer or follow-up? (i.e. contact IT)

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* 11. What is their preferred contact? (get their email or phone number)

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* 12. Any additional notes