Central West Libraries User Survey 2024

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* 1. My most frequently used library is

Blayney Public Library

Canowindra Public Library

Cowra Public Library

Forbes Public Library

Manildra Public Library

Molong Public Library

Orange City Library

None of the above

Another (please specify)

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* 2. In the past 12 months, I have visited the library or used one of its services (including its website and online services)

More than once a week

About once a week

Two or three times a month

About once a month

Once every two to three months

Two to three times in the year

Once

Not used in the past year

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* 3. In the past 12 months, I have used these library services

The physical collections - books, magazines DVDs etc.

The Library website

Electronic resources: eBooks, eMagazines, eNewspapers

Streaming services: movies and music

The home library service

None of the above

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* 4. Overall I have found the library services and facilities to be

Poor

Good

N/A

Poor

Good

N/A

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* 5. What would make the library and its services better?

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* 6. What is missing or frustrating about the library and its services?

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* 7. In my experience I have found the

	Poor	OK	Good	I don't use this collection
Adult fiction collection	Adult fiction collection Poor	Adult fiction collection OK	Adult fiction collection Good	Adult fiction collection I don't use this collection
Adult non fiction collection	Adult non fiction collection Poor	Adult non fiction collection OK	Adult non fiction collection Good	Adult non fiction collection I don't use this collection
Young Adult collection	Young Adult collection Poor	Young Adult collection OK	Young Adult collection Good	Young Adult collection I don't use this collection
Children's collections	Children's collections Poor	Children's collections OK	Children's collections Good	Children's collections I don't use this collection
Graphic novels collection	Graphic novels collection Poor	Graphic novels collection OK	Graphic novels collection Good	Graphic novels collection I don't use this collection
DVD collection	DVD collection Poor	DVD collection OK	DVD collection Good	DVD collection I don't use this collection
Music on CD collection	Music on CD collection Poor	Music on CD collection OK	Music on CD collection Good	Music on CD collection I don't use this collection
Audio books on CD collection	Audio books on CD collection Poor	Audio books on CD collection OK	Audio books on CD collection Good	Audio books on CD collection I don't use this collection
Magazine collection	Magazine collection Poor	Magazine collection OK	Magazine collection Good	Magazine collection I don't use this collection
eBook Collection	eBook Collection Poor	eBook Collection OK	eBook Collection Good	eBook Collection I don't use this collection
Family and Local History collection	Family and Local History collection Poor	Family and Local History collection OK	Family and Local History collection Good	Family and Local History collection I don't use this collection

Other (please specify)

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* 8. In my experience I have found the

	Poor	OK	Good	I don't use this service
Internet access	Internet access Poor	Internet access OK	Internet access Good	Internet access I don't use this service
Wifi	Wifi Poor	Wifi OK	Wifi Good	Wifi I don't use this service
Photocopying/Scanning/Printing	Photocopying/Scanning/Printing Poor	Photocopying/Scanning/Printing OK	Photocopying/Scanning/Printing Good	Photocopying/Scanning/Printing I don't use this service

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* 9. In my experience I have found the events and activities for

	Poor	OK	Good	I don't use these library activities
Adults (book clubs, author talks & craft groups)	Adults (book clubs, author talks & craft groups) Poor	Adults (book clubs, author talks & craft groups) OK	Adults (book clubs, author talks & craft groups) Good	Adults (book clubs, author talks & craft groups) I don't use these library activities
Seniors - Tech help	Seniors - Tech help Poor	Seniors - Tech help OK	Seniors - Tech help Good	Seniors - Tech help I don't use these library activities
Children under 10	Children under 10 Poor	Children under 10 OK	Children under 10 Good	Children under 10 I don't use these library activities
Young People aged over 10	Young People aged over 10 Poor	Young People aged over 10 OK	Young People aged over 10 Good	Young People aged over 10 I don't use these library activities

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* 10. In my experience, I have found the opening hours

Poor

Good

N/A

Poor

Good

N/A

Suggested changes to hours:

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* 11. In my experience, I have found the physical library space

Poor

Good

N/A

Poor

Good

N/A

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* 12. In my experience, I have found the noise level in the library to be

Poor

Good

N/A

Poor

Good

N/A

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* 13. I ask for help from the library staff

Never

Rarely

On some visits

On every visit

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* 14. Overall, the service from the library staff is

Very Poor

Poor

Good

Very Good

Very Poor

Poor

Good

Very Good

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* 15. Other ways I find out what is happening in my library are

My local newspaper

On the library website

Through social media

Advertised in the library

I do not need to learn about what is happening in the library

Other (please specify)

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* 16. I am

Male

Female

Other

I prefer not to say

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* 17. I am aged

Under 15

15-19

20-24

25-29

30-34

35-39

40-44

45-49

50-54

55-59

60-64

65-69

70-79

80 or over

I prefer not to say

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* 18. My main occupation is

Full time work

Part time work

Studying

Looking for work

Retired

Caring for my family and household

I prefer not to say

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* 19. The highest level of education I have completed is

Secondary school

Apprenticeship

Diploma or certificate

University degree or post-graduate qualification

I prefer not to say

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* 20. Is there anything else you would like to tell us about the library and its services?

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* 21. I would like to learn about what is happening in the library via

SMS

Please add your phone number or email address to enable library marketing to be sent via your preferred delivery method:

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* 22. Contact number:

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* 23. Would you like to enter the draw for one of four $50 gift cards? If so, please enter your details below:

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* 24. Your postcode?

Many thanks for taking the time to complete this survey. If you'd like more information about any of the collections or services mentioned, please contact your local library.

Blayney 6368 2581
Canowindra 6344 1796
Cowra 6340 2180
Forbes 6852 1463
Manildra 6364 5166
Molong 6366 8404
Orange 6393 8132