Customer Support Outsourcing Survey Question Title * 1. Do you currently have digital messaging (SMS, FB, Apple Business Chat, RCS, etc…) as a contact channel for your customers? If yes, are you using automation (bots) as part of your channel? If no, do you plan to implement messaging within the next year? Question Title * 2. Do you currently use an outsourcer? If yes, where are they located? (US, Nearshore, Offshore) If no, are you looking for outsourced support within the next year? Question Title * 3. What would you describe as your top Customer Support Priority? Increasing self-service Lowering operational cost Generating sales Improving CX/NPS Other (please specify) Next
