Service Customer Satisfaction Survey
1.
Who is the Sutphen Dealer in your territory?
2.
The service representatives who handle all of your service requests are helpful and professional?
Very satisfied
Satisfied
Neither satisfied nor dissatisfied
Dissatisfied
Very dissatisfied
3.
How is the response time for your service requests relative to your expectations?
Very satisfied
Satisfied
Neither satisfied nor dissatisfied
Dissatisfied
Very dissatisfied
4.
How well does the Service Center keep you informed?
Very satisfied
Satisfied
Neither satisfied nor dissatisfied
Dissatisfied
Very dissatisfied
5.
Is your work completed properly and professionally at all times?
Very satisfied
Satisfied
Neither satisfied nor dissatisfied
Dissatisfied
Very dissatisfied
6.
How would you rate the communication between your dealer and your department?
Very satisfied
Satisfied
Neither satisfied nor dissatisfied
Dissatisfied
Very dissatisfied
7.
What is your overall satisfaction with your service?
Very satisfied
Satisfied
Neither satisfied nor dissatisfied
Dissatisfied
Very dissatisfied
8.
How do you rate the product knowledge of your dealer representatives?
Very satisfied
Satisfied
Neither satisfied nor dissatisfied
Dissatisfied
Very dissatisfied
9.
Are technical support issues resolved in less than 24 hours?
Very satisfied
Satisfied
Neither satisfied nor dissatisfied
Dissatisfied
Very dissatisfied
10.
Do you have any other comments to add that will help us improve your Service experience?
Current Progress,
0 of 10 answered