Client Satisfaction Survey 2022

Welcome!

Please take a few minutes to complete this brief survey. DPS relies on input from our clients to continually enhance our service to you, your physicians, and your patients. You may skip questions that are not applicable. All answers are kept confidential.

Question Title

* 1. Your practice's name

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* 2. Your role

Physician

Nurse

Office Staff

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* 3. DPS is my practice's preferred laboratory for surgical pathology specimens (biopsies, excisions, etc)

Yes

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* 4. DPS is my practice's preferred laboratory for GYN cytology specimens (pap tests)

Yes

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* 5. DPS is my practice's preferred laboratory for STI testing (CT/GC, Trich, etc)

Yes

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* 6. I utilize DPS for COVID-19 testing

Yes

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* 7. I have referred a patient to DPS for a fine needle aspirate biopsy within the last year

Yes

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* 8. DPS is superior to other laboratories

Yes

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* 9. Please indicate your level of satisfaction in each of the following categories

	Poor	Below average	Average	Good	Excellent
Ease of requesting tests and submitting specimens	Ease of requesting tests and submitting specimens Poor	Ease of requesting tests and submitting specimens Below average	Ease of requesting tests and submitting specimens Average	Ease of requesting tests and submitting specimens Good	Ease of requesting tests and submitting specimens Excellent
Specimen pickup	Specimen pickup Poor	Specimen pickup Below average	Specimen pickup Average	Specimen pickup Good	Specimen pickup Excellent
Courtesy of staff	Courtesy of staff Poor	Courtesy of staff Below average	Courtesy of staff Average	Courtesy of staff Good	Courtesy of staff Excellent
Timeliness of reporting	Timeliness of reporting Poor	Timeliness of reporting Below average	Timeliness of reporting Average	Timeliness of reporting Good	Timeliness of reporting Excellent
Diagnostic accuracy	Diagnostic accuracy Poor	Diagnostic accuracy Below average	Diagnostic accuracy Average	Diagnostic accuracy Good	Diagnostic accuracy Excellent
Quality of reports	Quality of reports Poor	Quality of reports Below average	Quality of reports Average	Quality of reports Good	Quality of reports Excellent
Communication of relevant information	Communication of relevant information Poor	Communication of relevant information Below average	Communication of relevant information Average	Communication of relevant information Good	Communication of relevant information Excellent
Notification of significant abnormal results	Notification of significant abnormal results Poor	Notification of significant abnormal results Below average	Notification of significant abnormal results Average	Notification of significant abnormal results Good	Notification of significant abnormal results Excellent
Pathologist responsiveness	Pathologist responsiveness Poor	Pathologist responsiveness Below average	Pathologist responsiveness Average	Pathologist responsiveness Good	Pathologist responsiveness Excellent
Response to complaints	Response to complaints Poor	Response to complaints Below average	Response to complaints Average	Response to complaints Good	Response to complaints Excellent
Resolution of billing problems	Resolution of billing problems Poor	Resolution of billing problems Below average	Resolution of billing problems Average	Resolution of billing problems Good	Resolution of billing problems Excellent
Quality and usefulness of DPS website	Quality and usefulness of DPS website Poor	Quality and usefulness of DPS website Below average	Quality and usefulness of DPS website Average	Quality and usefulness of DPS website Good	Quality and usefulness of DPS website Excellent
Your overall satisfaction with DPS in 2022	Your overall satisfaction with DPS in 2022 Poor	Your overall satisfaction with DPS in 2022 Below average	Your overall satisfaction with DPS in 2022 Average	Your overall satisfaction with DPS in 2022 Good	Your overall satisfaction with DPS in 2022 Excellent

Client Satisfaction Survey 2022

Welcome!

Question Title

* 1. Your practice's name

Question Title

* 2. Your role

Question Title

* 3. DPS is my practice's preferred laboratory for surgical pathology specimens (biopsies, excisions, etc)

Question Title

* 4. DPS is my practice's preferred laboratory for GYN cytology specimens (pap tests)

Question Title

* 5. DPS is my practice's preferred laboratory for STI testing (CT/GC, Trich, etc)

Question Title

* 6. I utilize DPS for COVID-19 testing

Question Title

* 7. I have referred a patient to DPS for a fine needle aspirate biopsy within the last year

Question Title

* 8. DPS is superior to other laboratories

Question Title

* 9. Please indicate your level of satisfaction in each of the following categories

Question Title

* 10. If possible, please provide your name and email address

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* 11. Do you have any other comments, questions, or concerns?