Exit this survey >> Wolfe Research 2Q16 Shipper Survey Question Title * 1. Please provide the following information for our files so that we can contact you with the results. Please note that we keep strictly confidential and anonymous all survey responses as well as the identities of respondents. First Name Last Name Company Address City/Town State ZIP/Postal Code Country Email Address Phone Number Question Title * 2. What is your company's total annual transportation budget? Less than $1 million Between $1 - $10 million Between $10 - $25 million Between $25 - $100 million Between $100 - $500 million $500 million or more Question Title * 3. Identify the industry(-ies) in which your company participates. Check all that apply. Wholesale/retail Manufacturing Automotive Software Technology hardware/electronics Paper/chemicals/petroleum Food/grocery Pharmaceutical Transportation/Logistics Other (please specify) Question Title * 4. What percentage of your transportation budget dollars are allotted toward the following? Must add to 100% % Global Ocean Freight 0% 1% 2% 3% 4% 5% 6% 7% 8% 9% 10% 11% 12% 13% 14% 15% 16% 17% 18% 19% 20% 21% 22% 23% 24% 25% 26% 27% 28% 29% 30% 31% 32% 33% 34% 35% 36% 37% 38% 39% 40% 41% 42% 43% 44% 45% 46% 47% 48% 49% 50% 51% 52% 53% 54% 55% 56% 57% 58% 59% 60% 61% 62% 63% 64% 65% 66% 67% 68% 69% 70% 71% 72% 73% 74% 75% 76% 77% 78% 79% 80% 81% 82% 83% 84% 85% 86% 87% 88% 89% 90% 91% 92% 93% 94% 95% 96% 97% 98% 99% 100% N/A % Global Ocean Freight Must add to 100% menu % Global Airfreight 0% 1% 2% 3% 4% 5% 6% 7% 8% 9% 10% 11% 12% 13% 14% 15% 16% 17% 18% 19% 20% 21% 22% 23% 24% 25% 26% 27% 28% 29% 30% 31% 32% 33% 34% 35% 36% 37% 38% 39% 40% 41% 42% 43% 44% 45% 46% 47% 48% 49% 50% 51% 52% 53% 54% 55% 56% 57% 58% 59% 60% 61% 62% 63% 64% 65% 66% 67% 68% 69% 70% 71% 72% 73% 74% 75% 76% 77% 78% 79% 80% 81% 82% 83% 84% 85% 86% 87% 88% 89% 90% 91% 92% 93% 94% 95% 96% 97% 98% 99% 100% N/A % Global Airfreight Must add to 100% menu % Domestic U.S. Ground Parcel 0% 1% 2% 3% 4% 5% 6% 7% 8% 9% 10% 11% 12% 13% 14% 15% 16% 17% 18% 19% 20% 21% 22% 23% 24% 25% 26% 27% 28% 29% 30% 31% 32% 33% 34% 35% 36% 37% 38% 39% 40% 41% 42% 43% 44% 45% 46% 47% 48% 49% 50% 51% 52% 53% 54% 55% 56% 57% 58% 59% 60% 61% 62% 63% 64% 65% 66% 67% 68% 69% 70% 71% 72% 73% 74% 75% 76% 77% 78% 79% 80% 81% 82% 83% 84% 85% 86% 87% 88% 89% 90% 91% 92% 93% 94% 95% 96% 97% 98% 99% 100% N/A % Domestic U.S. Ground Parcel Must add to 100% menu % Domestic U.S. Air Express 0% 1% 2% 3% 4% 5% 6% 7% 8% 9% 10% 11% 12% 13% 14% 15% 16% 17% 18% 19% 20% 21% 22% 23% 24% 25% 26% 27% 28% 29% 30% 31% 32% 33% 34% 35% 36% 37% 38% 39% 40% 41% 42% 43% 44% 45% 46% 47% 48% 49% 50% 51% 52% 53% 54% 55% 56% 57% 58% 59% 60% 61% 62% 63% 64% 65% 66% 67% 68% 69% 70% 71% 72% 73% 74% 75% 76% 77% 78% 79% 80% 81% 82% 83% 84% 85% 86% 87% 88% 89% 90% 91% 92% 93% 94% 95% 96% 97% 98% 99% 100% N/A % Domestic U.S. Air Express Must add to 100% menu % LTL 0% 1% 2% 3% 4% 5% 6% 7% 8% 9% 10% 11% 12% 13% 14% 15% 16% 17% 18% 19% 20% 21% 22% 23% 24% 25% 26% 27% 28% 29% 30% 31% 32% 33% 34% 35% 36% 37% 38% 39% 40% 41% 42% 43% 44% 45% 46% 47% 48% 49% 50% 51% 52% 53% 54% 55% 56% 57% 58% 59% 60% 61% 62% 63% 64% 65% 66% 67% 68% 69% 70% 71% 72% 73% 74% 75% 76% 77% 78% 79% 80% 81% 82% 83% 84% 85% 86% 87% 88% 89% 90% 91% 92% 93% 94% 95% 96% 97% 98% 99% 100% N/A % LTL Must add to 100% menu % TL 0% 1% 2% 3% 4% 5% 6% 7% 8% 9% 10% 11% 12% 13% 14% 15% 16% 17% 18% 19% 20% 21% 22% 23% 24% 25% 26% 27% 28% 29% 30% 31% 32% 33% 34% 35% 36% 37% 38% 39% 40% 41% 42% 43% 44% 45% 46% 47% 48% 49% 50% 51% 52% 53% 54% 55% 56% 57% 58% 59% 60% 61% 62% 63% 64% 65% 66% 67% 68% 69% 70% 71% 72% 73% 74% 75% 76% 77% 78% 79% 80% 81% 82% 83% 84% 85% 86% 87% 88% 89% 90% 91% 92% 93% 94% 95% 96% 97% 98% 99% 100% N/A % TL Must add to 100% menu % Intermodal 0% 1% 2% 3% 4% 5% 6% 7% 8% 9% 10% 11% 12% 13% 14% 15% 16% 17% 18% 19% 20% 21% 22% 23% 24% 25% 26% 27% 28% 29% 30% 31% 32% 33% 34% 35% 36% 37% 38% 39% 40% 41% 42% 43% 44% 45% 46% 47% 48% 49% 50% 51% 52% 53% 54% 55% 56% 57% 58% 59% 60% 61% 62% 63% 64% 65% 66% 67% 68% 69% 70% 71% 72% 73% 74% 75% 76% 77% 78% 79% 80% 81% 82% 83% 84% 85% 86% 87% 88% 89% 90% 91% 92% 93% 94% 95% 96% 97% 98% 99% 100% N/A % Intermodal Must add to 100% menu % Rail Excluding Intermodal 0% 1% 2% 3% 4% 5% 6% 7% 8% 9% 10% 11% 12% 13% 14% 15% 16% 17% 18% 19% 20% 21% 22% 23% 24% 25% 26% 27% 28% 29% 30% 31% 32% 33% 34% 35% 36% 37% 38% 39% 40% 41% 42% 43% 44% 45% 46% 47% 48% 49% 50% 51% 52% 53% 54% 55% 56% 57% 58% 59% 60% 61% 62% 63% 64% 65% 66% 67% 68% 69% 70% 71% 72% 73% 74% 75% 76% 77% 78% 79% 80% 81% 82% 83% 84% 85% 86% 87% 88% 89% 90% 91% 92% 93% 94% 95% 96% 97% 98% 99% 100% N/A % Rail Excluding Intermodal Must add to 100% menu Question Title * 5. What do you expect to be the year-over-year change in your total freight transportation budget over the next 12 months? % Change Including Fuel Surcharges % Change Excluding Fuel Surcharges Please answer both including and excluding fuel surcharges Up more than 20% Up 20% Up 19% Up 18% Up 17% Up 16% Up 15% Up 14% Up 13% Up 12% Up 11% Up 10% Up 9% Up 8% Up 7% Up 6% Up 5% Up 4% Up 3% Up 2% Up 1% Flat Down 1% Down 2% Down 3% Down 4% Down 5% Down 6% Down 7% Down 8% Down 9% Down 10% Down 11% Down 12% Down 13% Down 14% Down 15% Down 16% Down 17% Down 18% Down 19% Down 20% Down more than 20% Please answer both including and excluding fuel surcharges % Change Including Fuel Surcharges menu Up more than 20% Up 20% Up 19% Up 18% Up 17% Up 16% Up 15% Up 14% Up 13% Up 12% Up 11% Up 10% Up 9% Up 8% Up 7% Up 6% Up 5% Up 4% Up 3% Up 2% Up 1% Flat Down 1% Down 2% Down 3% Down 4% Down 5% Down 6% Down 7% Down 8% Down 9% Down 10% Down 11% Down 12% Down 13% Down 14% Down 15% Down 16% Down 17% Down 18% Down 19% Down 20% Down more than 20% Please answer both including and excluding fuel surcharges % Change Excluding Fuel Surcharges menu Question Title * 6. What percent change in "same store" shipment volumes do you expect over the next 12 months? Expected % Change over the next 12 months Please select from drop-down Up more than 25% Up 25% Up 24% Up 23% Up 22% Up 21% Up 20% Up 19% Up 18% Up 17% Up 16% Up 15% Up 14% Up 13% Up 12% Up 11% Up 10% Up 9% Up 8% Up 7% Up 6% Up 5% Up 4% Up 3% Up 2% Up 1% Flat Down 1% Down 2% Down 3% Down 4% Down 5% Down 6% Down 7% Down 8% Down 9% Down 10% Down 11% Down 12% Down 13% Down 14% Down 15% Down 16% Down 17% Down 18% Down 19% Down 20% Down 21% Down 22% Down 23% Down 24% Down 25% Down more than 25% Please select from drop-down Expected % Change over the next 12 months menu Question Title * 7. What percentage increase or decrease in volumes do you expect from each mode over the next 12 months? % Increase/Decrease Truckload Increase >20% Increase 15%-20% Increase 10%-15% Increase 5%-10% Increase <5% Flat Decrease <5% Decrease 5%-10% Decrease 10%-15% Decrease 15%-20% Decrease >20% N/A Truckload % Increase/Decrease menu LTL Increase >20% Increase 15%-20% Increase 10%-15% Increase 5%-10% Increase <5% Flat Decrease <5% Decrease 5%-10% Decrease 10%-15% Decrease 15%-20% Decrease >20% N/A LTL % Increase/Decrease menu Intermodal Increase >20% Increase 15%-20% Increase 10%-15% Increase 5%-10% Increase <5% Flat Decrease <5% Decrease 5%-10% Decrease 10%-15% Decrease 15%-20% Decrease >20% N/A Intermodal % Increase/Decrease menu Non-Intermodal Rail Increase >20% Increase 15%-20% Increase 10%-15% Increase 5%-10% Increase <5% Flat Decrease <5% Decrease 5%-10% Decrease 10%-15% Decrease 15%-20% Decrease >20% N/A Non-Intermodal Rail % Increase/Decrease menu Global Air Increase >20% Increase 15%-20% Increase 10%-15% Increase 5%-10% Increase <5% Flat Decrease <5% Decrease 5%-10% Decrease 10%-15% Decrease 15%-20% Decrease >20% N/A Global Air % Increase/Decrease menu Global Ocean Increase >20% Increase 15%-20% Increase 10%-15% Increase 5%-10% Increase <5% Flat Decrease <5% Decrease 5%-10% Decrease 10%-15% Decrease 15%-20% Decrease >20% N/A Global Ocean % Increase/Decrease menu Domestic Ground Parcel Increase >20% Increase 15%-20% Increase 10%-15% Increase 5%-10% Increase <5% Flat Decrease <5% Decrease 5%-10% Decrease 10%-15% Decrease 15%-20% Decrease >20% N/A Domestic Ground Parcel % Increase/Decrease menu Domestic Air Express Increase >20% Increase 15%-20% Increase 10%-15% Increase 5%-10% Increase <5% Flat Decrease <5% Decrease 5%-10% Decrease 10%-15% Decrease 15%-20% Decrease >20% N/A Domestic Air Express % Increase/Decrease menu Question Title * 8. What change in production sourcing do you expect for your company over the next five years? Expect more outsourcing to Asia, specifically China Expect more outsourcing to other Asian countries outside of China Expect more near-sourcing to Mexico Expect more in-sourcing back to the United States Don’t expect any changes in production sourcing over the next five years N/A Other (please specify) Question Title * 9. What percentage of UPS's list price increases do you expect to pay in 2016? (0-100%) UPS Domestic Air (5.2% net of fuel surcharge adjustment) UPS Int'l Export (5.2% net of fuel surcharge adjustment) UPS Ground (4.9% net of fuel surcharge adjustment) % Paid in 2016 NA 0% 1% 2% 3% 4% 5% 6% 7% 8% 9% 10% 11% 12% 13% 14% 15% 16% 17% 18% 19% 20% 21% 22% 23% 24% 25% 26% 27% 28% 29% 30% 31% 32% 33% 34% 35% 36% 37% 38% 39% 40% 41% 42% 43% 44% 45% 46% 47% 48% 49% 50% 51% 52% 53% 54% 55% 56% 57% 58% 59% 60% 61% 62% 63% 64% 65% 66% 67% 68% 69% 70% 71% 72% 73% 74% 75% 76% 77% 78% 79% 80% 81% 82% 83% 84% 85% 86% 87% 88% 89% 90% 91% 92% 93% 94% 95% 96% 97% 98% 99% 100% % Paid in 2016 UPS Domestic Air (5.2% net of fuel surcharge adjustment) menu NA 0% 1% 2% 3% 4% 5% 6% 7% 8% 9% 10% 11% 12% 13% 14% 15% 16% 17% 18% 19% 20% 21% 22% 23% 24% 25% 26% 27% 28% 29% 30% 31% 32% 33% 34% 35% 36% 37% 38% 39% 40% 41% 42% 43% 44% 45% 46% 47% 48% 49% 50% 51% 52% 53% 54% 55% 56% 57% 58% 59% 60% 61% 62% 63% 64% 65% 66% 67% 68% 69% 70% 71% 72% 73% 74% 75% 76% 77% 78% 79% 80% 81% 82% 83% 84% 85% 86% 87% 88% 89% 90% 91% 92% 93% 94% 95% 96% 97% 98% 99% 100% % Paid in 2016 UPS Int'l Export (5.2% net of fuel surcharge adjustment) menu NA 0% 1% 2% 3% 4% 5% 6% 7% 8% 9% 10% 11% 12% 13% 14% 15% 16% 17% 18% 19% 20% 21% 22% 23% 24% 25% 26% 27% 28% 29% 30% 31% 32% 33% 34% 35% 36% 37% 38% 39% 40% 41% 42% 43% 44% 45% 46% 47% 48% 49% 50% 51% 52% 53% 54% 55% 56% 57% 58% 59% 60% 61% 62% 63% 64% 65% 66% 67% 68% 69% 70% 71% 72% 73% 74% 75% 76% 77% 78% 79% 80% 81% 82% 83% 84% 85% 86% 87% 88% 89% 90% 91% 92% 93% 94% 95% 96% 97% 98% 99% 100% % Paid in 2016 UPS Ground (4.9% net of fuel surcharge adjustment) menu Question Title * 10. What percentage of FedEx's list price increases do you expect to pay in 2016? (0-100%) FedEx Domestic Express (4.9% net of fuel surcharge adjustment) FedEx Int'l Export (4.9% net of fuel surcharge adjustment) FedEx Ground (4.9% net of fuel surcharge adjustment) % Paid in 2016 NA 0% 1% 2% 3% 4% 5% 6% 7% 8% 9% 10% 11% 12% 13% 14% 15% 16% 17% 18% 19% 20% 21% 22% 23% 24% 25% 26% 27% 28% 29% 30% 31% 32% 33% 34% 35% 36% 37% 38% 39% 40% 41% 42% 43% 44% 45% 46% 47% 48% 49% 50% 51% 52% 53% 54% 55% 56% 57% 58% 59% 60% 61% 62% 63% 64% 65% 66% 67% 68% 69% 70% 71% 72% 73% 74% 75% 76% 77% 78% 79% 80% 81% 82% 83% 84% 85% 86% 87% 88% 89% 90% 91% 92% 93% 94% 95% 96% 97% 98% 99% 100% % Paid in 2016 FedEx Domestic Express (4.9% net of fuel surcharge adjustment) menu NA 0% 1% 2% 3% 4% 5% 6% 7% 8% 9% 10% 11% 12% 13% 14% 15% 16% 17% 18% 19% 20% 21% 22% 23% 24% 25% 26% 27% 28% 29% 30% 31% 32% 33% 34% 35% 36% 37% 38% 39% 40% 41% 42% 43% 44% 45% 46% 47% 48% 49% 50% 51% 52% 53% 54% 55% 56% 57% 58% 59% 60% 61% 62% 63% 64% 65% 66% 67% 68% 69% 70% 71% 72% 73% 74% 75% 76% 77% 78% 79% 80% 81% 82% 83% 84% 85% 86% 87% 88% 89% 90% 91% 92% 93% 94% 95% 96% 97% 98% 99% 100% % Paid in 2016 FedEx Int'l Export (4.9% net of fuel surcharge adjustment) menu NA 0% 1% 2% 3% 4% 5% 6% 7% 8% 9% 10% 11% 12% 13% 14% 15% 16% 17% 18% 19% 20% 21% 22% 23% 24% 25% 26% 27% 28% 29% 30% 31% 32% 33% 34% 35% 36% 37% 38% 39% 40% 41% 42% 43% 44% 45% 46% 47% 48% 49% 50% 51% 52% 53% 54% 55% 56% 57% 58% 59% 60% 61% 62% 63% 64% 65% 66% 67% 68% 69% 70% 71% 72% 73% 74% 75% 76% 77% 78% 79% 80% 81% 82% 83% 84% 85% 86% 87% 88% 89% 90% 91% 92% 93% 94% 95% 96% 97% 98% 99% 100% % Paid in 2016 FedEx Ground (4.9% net of fuel surcharge adjustment) menu Question Title * 11. How do you perceive TL capacity currently compared to this time in previous years? Extremely tight Tight Balanced Modest over-capacity Extreme over-capacity Not applicable Other (please specify) Question Title * 12. What are your expectations for TL capacity over the next 12 months? Significantly tighter capacity than currently Somewhat tighter capacity than currently Same capacity as currently Somewhat more capacity than currently Significantly more capacity than currently Not applicable Question Title * 13. How do you perceive LTL capacity currently compared to this time in previous years? Extremely tight Tight Balanced Modest over-capacity Extreme over-capacity Not applicable Question Title * 14. What are your expectations for LTL capacity over the next 12 months? Significantly tighter capacity than currently Somewhat tighter capacity than currently Same capacity as currently Somewhat more capacity than currently Significantly more capacity than currently Not applicable Question Title * 15. What increase (decrease) in TL rates (excluding fuel surcharges) do you expect to pay over the next 12 months? % Change over the next 12 months Expected change (excluding fuel surcharges)? Up more than 6% Up between 5% – 6% Up between 4% – 5% Up between 3% – 4% Up between 2% – 3% Up between 1% – 2% Up between 0% – 1% Flat Down between 0% – 1% Down between 1% – 2% Down between 2% – 3% Down between 3% – 4% Down between 4% – 5% Down between 5% - 6% Down more than 6% Not applicable Expected change (excluding fuel surcharges)? % Change over the next 12 months menu Question Title * 16. What increase (decrease) in LTL rates (excluding fuel surcharges) do you expect to pay over the next 12 months? % Change over the next 12 months Expected change (excluding fuel surcharges)? Up more than 6% Up between 5% – 6% Up between 4% – 5% Up between 3% – 4% Up between 2% – 3% Up between 1% – 2% Up between 0% – 1% Flat Down between 0% – 1% Down between 1% – 2% Down between 2% – 3% Down between 3% – 4% Down between 4% – 5% Down between 5% – 6% Down more than 6% Not applicable Expected change (excluding fuel surcharges)? % Change over the next 12 months menu Question Title * 17. How do current spot (non-committed, non-contractual) TL rates compare with current market contractual rates? Spot rates are more than 20% lower Spot rates are between 10% - 20% lower Spot rates are between 5% - 10% lower Spot rates are between 3% - 5% lower Spot rates are between 1% - 3% lower Very similar Spot rates are between 1% - 3% higher Spot rates are between 3% - 5% higher Spot rates are between 5% - 10% higher Spot rates are between 10% - 20% higher Spot rates are more than 20% higher Not applicable Question Title * 18. What increase (decrease) in domestic Intermodal rates (excluding fuel surcharges) do you expect to pay over the next 12 months? % Change over the next 12 months Please select from drop-down Up more than 6% Up between 5% – 6% Up between 4% – 5% Up between 3% – 4% Up between 2% – 3% Up between 1% – 2% Up between 0% – 1% Flat Down between 0% – 1% Down between 1% – 2% Down between 2% – 3% Down between 3% – 4% Down between 4% – 5% Down between 5% - 6% Down more than 6% Not applicable Please select from drop-down % Change over the next 12 months menu Question Title * 19. What % of your total over-the-road volumes are intermodal? 5 years ago Today 5 years from now % of over-the-road volumes 0% 1% 2% 3% 4% 5% 6% 7% 8% 9% 10% 11% 12% 13% 14% 15% 16% 17% 18% 19% 20% 21% 22% 23% 24% 25% 26% 27% 28% 29% 30% 31% 32% 33% 34% 35% 36% 37% 38% 39% 40% 41% 42% 43% 44% 45% 46% 47% 48% 49% 50% 51% 52% 53% 54% 55% 56% 57% 58% 59% 60% 61% 62% 63% 64% 65% 66% 67% 68% 69% 70% 71% 72% 73% 74% 75% 76% 77% 78% 79% 80% 81% 82% 83% 84% 85% 86% 87% 88% 89% 90% 91% 92% 93% 94% 95% 96% 97% 98% 99% 100% NA % of over-the-road volumes 5 years ago menu 0% 1% 2% 3% 4% 5% 6% 7% 8% 9% 10% 11% 12% 13% 14% 15% 16% 17% 18% 19% 20% 21% 22% 23% 24% 25% 26% 27% 28% 29% 30% 31% 32% 33% 34% 35% 36% 37% 38% 39% 40% 41% 42% 43% 44% 45% 46% 47% 48% 49% 50% 51% 52% 53% 54% 55% 56% 57% 58% 59% 60% 61% 62% 63% 64% 65% 66% 67% 68% 69% 70% 71% 72% 73% 74% 75% 76% 77% 78% 79% 80% 81% 82% 83% 84% 85% 86% 87% 88% 89% 90% 91% 92% 93% 94% 95% 96% 97% 98% 99% 100% NA % of over-the-road volumes Today menu 0% 1% 2% 3% 4% 5% 6% 7% 8% 9% 10% 11% 12% 13% 14% 15% 16% 17% 18% 19% 20% 21% 22% 23% 24% 25% 26% 27% 28% 29% 30% 31% 32% 33% 34% 35% 36% 37% 38% 39% 40% 41% 42% 43% 44% 45% 46% 47% 48% 49% 50% 51% 52% 53% 54% 55% 56% 57% 58% 59% 60% 61% 62% 63% 64% 65% 66% 67% 68% 69% 70% 71% 72% 73% 74% 75% 76% 77% 78% 79% 80% 81% 82% 83% 84% 85% 86% 87% 88% 89% 90% 91% 92% 93% 94% 95% 96% 97% 98% 99% 100% NA % of over-the-road volumes 5 years from now menu Question Title * 20. Have service levels improved or declined for the following rail carriers this quarter compared to a year ago? Please rate each railroad from 1-5, with 1 indicating a strong decline, 3 indicating no change, and 5 indicating a strong improvement. 1 2 3 4 5 N/A BNSF BNSF 1 BNSF 2 BNSF 3 BNSF 4 BNSF 5 BNSF N/A Union Pacific Union Pacific 1 Union Pacific 2 Union Pacific 3 Union Pacific 4 Union Pacific 5 Union Pacific N/A CSX CSX 1 CSX 2 CSX 3 CSX 4 CSX 5 CSX N/A Norfolk Southern Norfolk Southern 1 Norfolk Southern 2 Norfolk Southern 3 Norfolk Southern 4 Norfolk Southern 5 Norfolk Southern N/A Canadian National Canadian National 1 Canadian National 2 Canadian National 3 Canadian National 4 Canadian National 5 Canadian National N/A Canadian Pacific Canadian Pacific 1 Canadian Pacific 2 Canadian Pacific 3 Canadian Pacific 4 Canadian Pacific 5 Canadian Pacific N/A Kansas City Southern Kansas City Southern 1 Kansas City Southern 2 Kansas City Southern 3 Kansas City Southern 4 Kansas City Southern 5 Kansas City Southern N/A Question Title * 21. Have you shifted a significant percentage of your volumes from TL to Railroad, or Railroad to TL over the past six months? % shifted from TL to Rail NA 0% 1% 2% 3% 4% 5% 6% 7% 8% 9% 10% 11% 12% 13% 14% 15% 16% 17% 18% 19% 20% 21% 22% 23% 24% 25% 26% 27% 28% 29% 30% 31% 32% 33% 34% 35% 36% 37% 38% 39% 40% 41% 42% 43% 44% 45% 46% 47% 48% 49% 50% 51% 52% 53% 54% 55% 56% 57% 58% 59% 60% 61% 62% 63% 64% 65% 66% 67% 68% 69% 70% 71% 72% 73% 74% 75% 76% 77% 78% 79% 80% 81% 82% 83% 84% 85% 86% 87% 88% 89% 90% 91% 92% 93% 94% 95% 96% 97% 98% 99% 100% % shifted from TL to Rail menu % shifted from Rail to TL NA 0% 1% 2% 3% 4% 5% 6% 7% 8% 9% 10% 11% 12% 13% 14% 15% 16% 17% 18% 19% 20% 21% 22% 23% 24% 25% 26% 27% 28% 29% 30% 31% 32% 33% 34% 35% 36% 37% 38% 39% 40% 41% 42% 43% 44% 45% 46% 47% 48% 49% 50% 51% 52% 53% 54% 55% 56% 57% 58% 59% 60% 61% 62% 63% 64% 65% 66% 67% 68% 69% 70% 71% 72% 73% 74% 75% 76% 77% 78% 79% 80% 81% 82% 83% 84% 85% 86% 87% 88% 89% 90% 91% 92% 93% 94% 95% 96% 97% 98% 99% 100% % shifted from Rail to TL menu Question Title * 22. Going forward over the next 6-12 months, do you plan to shift a significant percentage of your volumes from TL to Railroad, or Railroad to TL? % shifting from TL to Rail NA 0% 1% 2% 3% 4% 5% 6% 7% 8% 9% 10% 11% 12% 13% 14% 15% 16% 17% 18% 19% 20% 21% 22% 23% 24% 25% 26% 27% 28% 29% 30% 31% 32% 33% 34% 35% 36% 37% 38% 39% 40% 41% 42% 43% 44% 45% 46% 47% 48% 49% 50% 51% 52% 53% 54% 55% 56% 57% 58% 59% 60% 61% 62% 63% 64% 65% 66% 67% 68% 69% 70% 71% 72% 73% 74% 75% 76% 77% 78% 79% 80% 81% 82% 83% 84% 85% 86% 87% 88% 89% 90% 91% 92% 93% 94% 95% 96% 97% 98% 99% 100% % shifting from TL to Rail menu % shifting from Rail to TL NA 0% 1% 2% 3% 4% 5% 6% 7% 8% 9% 10% 11% 12% 13% 14% 15% 16% 17% 18% 19% 20% 21% 22% 23% 24% 25% 26% 27% 28% 29% 30% 31% 32% 33% 34% 35% 36% 37% 38% 39% 40% 41% 42% 43% 44% 45% 46% 47% 48% 49% 50% 51% 52% 53% 54% 55% 56% 57% 58% 59% 60% 61% 62% 63% 64% 65% 66% 67% 68% 69% 70% 71% 72% 73% 74% 75% 76% 77% 78% 79% 80% 81% 82% 83% 84% 85% 86% 87% 88% 89% 90% 91% 92% 93% 94% 95% 96% 97% 98% 99% 100% % shifting from Rail to TL menu Question Title * 23. What change in average railroad rates (net of fuel surcharges) do you expect to pay over the next 12 months? % Change over the next 12 months Expected change (excluding fuel surcharges) Up more than 6% Up between 5% – 6% Up between 4% – 5% Up between 3% – 4% Up between 2% – 3% Up between 1% – 2% Up between 0% – 1% Flat Down between 0% – 1% Down between 1% – 2% Down between 2% – 3% Down between 3% – 4% Down between 4% – 5% Down between 5% – 6% Down more than 6% Not applicable Expected change (excluding fuel surcharges) % Change over the next 12 months menu Question Title * 24. Which railroads have been most aggressive in raising rates? Please rank the following from 1-7, with 1 being most aggressive and 7 being least aggressive in raising rates. 1 2 3 4 5 6 7 BNSF BNSF 1 BNSF 2 BNSF 3 BNSF 4 BNSF 5 BNSF 6 BNSF 7 Union Pacific Union Pacific 1 Union Pacific 2 Union Pacific 3 Union Pacific 4 Union Pacific 5 Union Pacific 6 Union Pacific 7 CSX CSX 1 CSX 2 CSX 3 CSX 4 CSX 5 CSX 6 CSX 7 Norfolk Southern Norfolk Southern 1 Norfolk Southern 2 Norfolk Southern 3 Norfolk Southern 4 Norfolk Southern 5 Norfolk Southern 6 Norfolk Southern 7 Canadian National Canadian National 1 Canadian National 2 Canadian National 3 Canadian National 4 Canadian National 5 Canadian National 6 Canadian National 7 Canadian Pacific Canadian Pacific 1 Canadian Pacific 2 Canadian Pacific 3 Canadian Pacific 4 Canadian Pacific 5 Canadian Pacific 6 Canadian Pacific 7 Kansas City Southern Kansas City Southern 1 Kansas City Southern 2 Kansas City Southern 3 Kansas City Southern 4 Kansas City Southern 5 Kansas City Southern 6 Kansas City Southern 7 Question Title * 25. Where are your inventory levels currently at? Materially above targeted levels Somewhat above targeted levels At targeted levels Somewhat below targeted levels Materially below targeted levels Question Title * 26. What are your current inventory levels compared to this time a year ago? Higher by 10% or more than usual Higher by less than 10% Flat Lower by less than 10% Lower by more than 10% Not applicable Question Title * 27. Do you expect to ship more or less freight than normal in the next quarter compared to recent years because of inventory build-up? Yes, substantially less shipping activity than typical during this time of year Yes, somewhat less shipping activity than typical during this time of year No, about the same shipping activity as is typical during this time of year No, somewhat more shipping activity than typical during this time of year No, substantially more shipping activity than typical during this time of year. Not applicable Question Title * 28. By how much do you expect your international heavy airfreight rates (excluding fuel surcharges) to change over the next 12 months? % Change over the next 12 months Please select from drop-down Less than -25% -25% -24% -23% -22% -21% -20% -19% -18% -17% -16% -15% -14% -13% -12% -11% -10% -9% -8% -7% -6% -5% -4% -3% -2% -1% Flat 1% 2% 3% 4% 5% 6% 7% 8% 9% 10% 11% 12% 13% 14% 15% 16% 17% 18% 19% 20% 21% 22% 23% 24% 25% Greater than 25% Please select from drop-down % Change over the next 12 months menu Question Title * 29. By how much do you expect your ocean containership rates (excluding fuel surcharges) to change over the next 12 months? % Change over the next 12 months Please select from drop-down Less than -50% -50% -49% -48% -47% -46% -45% -44% -43% -42% -41% -40% -39% -38% -37% -36% -35% -34% -33% -32% -31% -30% -29% -28% -27% -26% -25% -24% -23% -22% -21% -20% -19% -18% -17% -16% -15% -14% -13% -12% -11% -10% -9% -8% -7% -6% -5% -4% -3% -2% -1% Flat 1% 2% 3% 4% 5% 6% 7% 8% 9% 10% 11% 12% 13% 14% 15% 16% 17% 18% 19% 20% 21% 22% 23% 24% 25% 26% 27% 28% 29% 30% 31% 32% 33% 34% 35% 36% 37% 38% 39% 40% 41% 42% 43% 44% 45% 46% 47% 48% 49% 50% Greater than 50% Please select from drop-down % Change over the next 12 months menu Question Title * 30. Going forward over the next 12 months, do you plan to shift a significant percentage of your volumes from air to ocean, or ocean to air? % Change % shifting volumes from ocean to air N/A 0% 1% 2% 3% 4% 5% 6% 7% 8% 9% 10% 11% 12% 13% 14% 15% 16% 17% 18% 19% 20% 21% 22% 23% 24% 25% 26% 27% 28% 29% 30% 31% 32% 33% 34% 35% 36% 37% 38% 39% 40% 41% 42% 43% 44% 45% 46% 47% 48% 49% 50% 51% 52% 53% 54% 55% 56% 57% 58% 59% 60% 61% 62% 63% 64% 65% 66% 67% 68% 69% 70% 71% 72% 73% 74% 75% 76% 77% 78% 79% 80% 81% 82% 83% 84% 85% 86% 87% 88% 89% 90% 91% 92% 93% 94% 95% 96% 97% 98% 99% 100% % shifting volumes from ocean to air % Change menu % shifting volumes from air to ocean N/A 0% 1% 2% 3% 4% 5% 6% 7% 8% 9% 10% 11% 12% 13% 14% 15% 16% 17% 18% 19% 20% 21% 22% 23% 24% 25% 26% 27% 28% 29% 30% 31% 32% 33% 34% 35% 36% 37% 38% 39% 40% 41% 42% 43% 44% 45% 46% 47% 48% 49% 50% 51% 52% 53% 54% 55% 56% 57% 58% 59% 60% 61% 62% 63% 64% 65% 66% 67% 68% 69% 70% 71% 72% 73% 74% 75% 76% 77% 78% 79% 80% 81% 82% 83% 84% 85% 86% 87% 88% 89% 90% 91% 92% 93% 94% 95% 96% 97% 98% 99% 100% % shifting volumes from air to ocean % Change menu Question Title * 31. Which of the following changes do you expect to make going forward with respect to your Truckload spend? Please select all that apply Plan to shift more business to larger carriers Plan to shift more business to smaller and medium-sized carriers Plan to consolidate my group of core carriers Plan to expand my group of core carriers Plan to increase my use of truck brokerage Plan to decrease my use of truck brokerage Plan to increase my use of Dedicated Plan to reduce my use of Dedicated Other (please specify) Question Title * 32. Going forward over the next 6-12 months, do you plan to shift a significant percentage of your volumes between TL and LTL carriers? % shifting from TL to LTL NA 0% 1% 2% 3% 4% 5% 6% 7% 8% 9% 10% 11% 12% 13% 14% 15% 16% 17% 18% 19% 20% 21% 22% 23% 24% 25% 26% 27% 28% 29% 30% 31% 32% 33% 34% 35% 36% 37% 38% 39% 40% 41% 42% 43% 44% 45% 46% 47% 48% 49% 50% 51% 52% 53% 54% 55% 56% 57% 58% 59% 60% 61% 62% 63% 64% 65% 66% 67% 68% 69% 70% 71% 72% 73% 74% 75% 76% 77% 78% 79% 80% 81% 82% 83% 84% 85% 86% 87% 88% 89% 90% 91% 92% 93% 94% 95% 96% 97% 98% 99% 100% % shifting from TL to LTL menu % shifting from LTL to TL NA 0% 1% 2% 3% 4% 5% 6% 7% 8% 9% 10% 11% 12% 13% 14% 15% 16% 17% 18% 19% 20% 21% 22% 23% 24% 25% 26% 27% 28% 29% 30% 31% 32% 33% 34% 35% 36% 37% 38% 39% 40% 41% 42% 43% 44% 45% 46% 47% 48% 49% 50% 51% 52% 53% 54% 55% 56% 57% 58% 59% 60% 61% 62% 63% 64% 65% 66% 67% 68% 69% 70% 71% 72% 73% 74% 75% 76% 77% 78% 79% 80% 81% 82% 83% 84% 85% 86% 87% 88% 89% 90% 91% 92% 93% 94% 95% 96% 97% 98% 99% 100% % shifting from LTL to TL menu Question Title * 33. What % of your small package volumes are currently going through UPS, FedEx, DHL, the U.S. Postal Service and regional carriers. What market share changes do you expect over the next two years? Current split 2 years from now % share with UPS N/A 0% 1% 2% 3% 4% 5% 6% 7% 8% 9% 10% 11% 12% 13% 14% 15% 16% 17% 18% 19% 20% 21% 22% 23% 24% 25% 26% 27% 28% 29% 30% 31% 32% 33% 34% 35% 36% 37% 38% 39% 40% 41% 42% 43% 44% 45% 46% 47% 48% 49% 50% 51% 52% 53% 54% 55% 56% 57% 58% 59% 60% 61% 62% 63% 64% 65% 66% 67% 68% 69% 70% 71% 72% 73% 74% 75% 76% 77% 78% 79% 80% 81% 82% 83% 84% 85% 86% 87% 88% 89% 90% 91% 92% 93% 94% 95% 96% 97% 98% 99% 100% % share with UPS Current split menu N/A 0% 1% 2% 3% 4% 5% 6% 7% 8% 9% 10% 11% 12% 13% 14% 15% 16% 17% 18% 19% 20% 21% 22% 23% 24% 25% 26% 27% 28% 29% 30% 31% 32% 33% 34% 35% 36% 37% 38% 39% 40% 41% 42% 43% 44% 45% 46% 47% 48% 49% 50% 51% 52% 53% 54% 55% 56% 57% 58% 59% 60% 61% 62% 63% 64% 65% 66% 67% 68% 69% 70% 71% 72% 73% 74% 75% 76% 77% 78% 79% 80% 81% 82% 83% 84% 85% 86% 87% 88% 89% 90% 91% 92% 93% 94% 95% 96% 97% 98% 99% 100% % share with UPS 2 years from now menu % share with FedEx N/A 0% 1% 2% 3% 4% 5% 6% 7% 8% 9% 10% 11% 12% 13% 14% 15% 16% 17% 18% 19% 20% 21% 22% 23% 24% 25% 26% 27% 28% 29% 30% 31% 32% 33% 34% 35% 36% 37% 38% 39% 40% 41% 42% 43% 44% 45% 46% 47% 48% 49% 50% 51% 52% 53% 54% 55% 56% 57% 58% 59% 60% 61% 62% 63% 64% 65% 66% 67% 68% 69% 70% 71% 72% 73% 74% 75% 76% 77% 78% 79% 80% 81% 82% 83% 84% 85% 86% 87% 88% 89% 90% 91% 92% 93% 94% 95% 96% 97% 98% 99% 100% % share with FedEx Current split menu N/A 0% 1% 2% 3% 4% 5% 6% 7% 8% 9% 10% 11% 12% 13% 14% 15% 16% 17% 18% 19% 20% 21% 22% 23% 24% 25% 26% 27% 28% 29% 30% 31% 32% 33% 34% 35% 36% 37% 38% 39% 40% 41% 42% 43% 44% 45% 46% 47% 48% 49% 50% 51% 52% 53% 54% 55% 56% 57% 58% 59% 60% 61% 62% 63% 64% 65% 66% 67% 68% 69% 70% 71% 72% 73% 74% 75% 76% 77% 78% 79% 80% 81% 82% 83% 84% 85% 86% 87% 88% 89% 90% 91% 92% 93% 94% 95% 96% 97% 98% 99% 100% % share with FedEx 2 years from now menu % share with DHL N/A 0% 1% 2% 3% 4% 5% 6% 7% 8% 9% 10% 11% 12% 13% 14% 15% 16% 17% 18% 19% 20% 21% 22% 23% 24% 25% 26% 27% 28% 29% 30% 31% 32% 33% 34% 35% 36% 37% 38% 39% 40% 41% 42% 43% 44% 45% 46% 47% 48% 49% 50% 51% 52% 53% 54% 55% 56% 57% 58% 59% 60% 61% 62% 63% 64% 65% 66% 67% 68% 69% 70% 71% 72% 73% 74% 75% 76% 77% 78% 79% 80% 81% 82% 83% 84% 85% 86% 87% 88% 89% 90% 91% 92% 93% 94% 95% 96% 97% 98% 99% 100% % share with DHL Current split menu N/A 0% 1% 2% 3% 4% 5% 6% 7% 8% 9% 10% 11% 12% 13% 14% 15% 16% 17% 18% 19% 20% 21% 22% 23% 24% 25% 26% 27% 28% 29% 30% 31% 32% 33% 34% 35% 36% 37% 38% 39% 40% 41% 42% 43% 44% 45% 46% 47% 48% 49% 50% 51% 52% 53% 54% 55% 56% 57% 58% 59% 60% 61% 62% 63% 64% 65% 66% 67% 68% 69% 70% 71% 72% 73% 74% 75% 76% 77% 78% 79% 80% 81% 82% 83% 84% 85% 86% 87% 88% 89% 90% 91% 92% 93% 94% 95% 96% 97% 98% 99% 100% % share with DHL 2 years from now menu % share with the U.S. Postal Service N/A 0% 1% 2% 3% 4% 5% 6% 7% 8% 9% 10% 11% 12% 13% 14% 15% 16% 17% 18% 19% 20% 21% 22% 23% 24% 25% 26% 27% 28% 29% 30% 31% 32% 33% 34% 35% 36% 37% 38% 39% 40% 41% 42% 43% 44% 45% 46% 47% 48% 49% 50% 51% 52% 53% 54% 55% 56% 57% 58% 59% 60% 61% 62% 63% 64% 65% 66% 67% 68% 69% 70% 71% 72% 73% 74% 75% 76% 77% 78% 79% 80% 81% 82% 83% 84% 85% 86% 87% 88% 89% 90% 91% 92% 93% 94% 95% 96% 97% 98% 99% 100% % share with the U.S. Postal Service Current split menu N/A 0% 1% 2% 3% 4% 5% 6% 7% 8% 9% 10% 11% 12% 13% 14% 15% 16% 17% 18% 19% 20% 21% 22% 23% 24% 25% 26% 27% 28% 29% 30% 31% 32% 33% 34% 35% 36% 37% 38% 39% 40% 41% 42% 43% 44% 45% 46% 47% 48% 49% 50% 51% 52% 53% 54% 55% 56% 57% 58% 59% 60% 61% 62% 63% 64% 65% 66% 67% 68% 69% 70% 71% 72% 73% 74% 75% 76% 77% 78% 79% 80% 81% 82% 83% 84% 85% 86% 87% 88% 89% 90% 91% 92% 93% 94% 95% 96% 97% 98% 99% 100% % share with the U.S. Postal Service 2 years from now menu % share with regional carriers N/A 0% 1% 2% 3% 4% 5% 6% 7% 8% 9% 10% 11% 12% 13% 14% 15% 16% 17% 18% 19% 20% 21% 22% 23% 24% 25% 26% 27% 28% 29% 30% 31% 32% 33% 34% 35% 36% 37% 38% 39% 40% 41% 42% 43% 44% 45% 46% 47% 48% 49% 50% 51% 52% 53% 54% 55% 56% 57% 58% 59% 60% 61% 62% 63% 64% 65% 66% 67% 68% 69% 70% 71% 72% 73% 74% 75% 76% 77% 78% 79% 80% 81% 82% 83% 84% 85% 86% 87% 88% 89% 90% 91% 92% 93% 94% 95% 96% 97% 98% 99% 100% % share with regional carriers Current split menu N/A 0% 1% 2% 3% 4% 5% 6% 7% 8% 9% 10% 11% 12% 13% 14% 15% 16% 17% 18% 19% 20% 21% 22% 23% 24% 25% 26% 27% 28% 29% 30% 31% 32% 33% 34% 35% 36% 37% 38% 39% 40% 41% 42% 43% 44% 45% 46% 47% 48% 49% 50% 51% 52% 53% 54% 55% 56% 57% 58% 59% 60% 61% 62% 63% 64% 65% 66% 67% 68% 69% 70% 71% 72% 73% 74% 75% 76% 77% 78% 79% 80% 81% 82% 83% 84% 85% 86% 87% 88% 89% 90% 91% 92% 93% 94% 95% 96% 97% 98% 99% 100% % share with regional carriers 2 years from now menu Question Title * 34. Following XPO's acquisition of Con-way, do you expect to shift any of your freight to other LTL carriers? Not a customer of Con-way. No changes, planning to keep all existing freight with Con-way I will shift <10% of my freight away from Con-way I will shift 11-25% of my freight away from Con-way I will shift 26%-50% of my freight away from Con-way I will shift more than 50% of my freight away from Con-way I will shift more business to Con-way (now XPO) from other LTL carriers If you are planning to shift freight away, which LTL operators would you consider? Question Title * 35. Where rails and trucks compete, how much cheaper are your railroad transportation costs, on average, compared to comparable truckload movements? Rails cheaper than trucks by 0% 1% 2% 3% 4% 5% 6% 7% 8% 9% 10% 11% 12% 13% 14% 15% 16% 17% 18% 19% 20% 21% 22% 23% 24% 25% 26% 27% 28% 29% 30% Rail rates are currently more expensive than truck rates N/A Rails cheaper than trucks by menu Question Title * 36. When do you expect the government's ELD (electronic logging device) mandate will begin to impact TL capacity? 4Q:15 1H:16 2H:16 1H:17 2H:17 2018 or later No impact Question Title * 37. What percent impact on TL capacity do you expect from the upcoming ELD mandate? 0% 1% 2% 3% 4% 5% 6% 7% 8% 9% 10% 11% 12% 13% 14% 15% 16%+ N/A Question Title * 38. Do you expect the ELD mandate will have an impact on your TL rates and pricing negotiations in 2016? How about 2017? 2016 2017 Please answer Yes or No Yes No Please answer Yes or No 2016 menu Yes No Please answer Yes or No 2017 menu Question Title * 39. In anticipation of the ELD mandate, do you expect ot increase or decrease your transportation spend with truck brokers? Increase Decrease No Change Question Title * 40. With the Panama Canal expansion nearing completion, what percent of your total ocean shipments do you expect to move through East/Gulf Ports currently vs. long-term? East/Gulf Coast Ports Current N/A 0% 1% 2% 3% 4% 5% 6% 7% 8% 9% 10% 11% 12% 13% 14% 15% 16% 17% 18% 19% 20% 21% 22% 23% 24% 25% 26% 27% 28% 29% 30% 31% 32% 33% 34% 35% 36% 37% 38% 39% 40% 41% 42% 43% 44% 45% 46% 47% 48% 49% 50% 51% 52% 53% 54% 55% 56% 57% 58% 59% 60% 61% 62% 63% 64% 65% 66% 67% 68% 69% 70% 71% 72% 73% 74% 75% 76% 77% 78% 79% 80% 81% 82% 83% 84% 85% 86% 87% 88% 89% 90% 91% 92% 93% 94% 95% 96% 97% 98% 99% 100% Current East/Gulf Coast Ports menu Long-Term N/A 0% 1% 2% 3% 4% 5% 6% 7% 8% 9% 10% 11% 12% 13% 14% 15% 16% 17% 18% 19% 20% 21% 22% 23% 24% 25% 26% 27% 28% 29% 30% 31% 32% 33% 34% 35% 36% 37% 38% 39% 40% 41% 42% 43% 44% 45% 46% 47% 48% 49% 50% 51% 52% 53% 54% 55% 56% 57% 58% 59% 60% 61% 62% 63% 64% 65% 66% 67% 68% 69% 70% 71% 72% 73% 74% 75% 76% 77% 78% 79% 80% 81% 82% 83% 84% 85% 86% 87% 88% 89% 90% 91% 92% 93% 94% 95% 96% 97% 98% 99% 100% Long-Term East/Gulf Coast Ports menu Other (please specify) Question Title * 41. 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