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Points North Patient Satisfaction Survey
Your responses are confidential. We appreciate your patient experience feedback, aimed at improving our services for our patients.
1.
I am here today to see the following health care provider (check all that apply)
Doctor
Nurse Practitioner
Social Worker
Registered Nurse
Other (please specify what provider or program you are here for today)
2.
When you see a Doctor or Nurse Practitioner, how often do they involve you as much as you want to be in the decisions about your care and treatment?
Always
Often
Sometimes
Rarely
Never
3.
When you see your Doctor or Nurse Practitioner, how often do they give you an opportunity to ask questions about the recommended treatment?
Always
Often
Sometimes
Rarely
Never
4.
When you see your Doctor or Nurse Practitioner, how often do they spend enough time with you?
Always
Often
Sometimes
Rarely
Never
5.
When the last time you were sick or had a health problem, you got an appointment on the date you wanted.
Yes
No
6.
Do you feel comfortable and welcome at Points North Family Health Team?
Yes
No
Comment (s)
7.
Overall, how satisfied were you with your health care experience at the Points North FHT on your most recent visit?
Very satisfied
Satisfied
Neither satisfied nor dissatisfied
Dissatisfied
Very dissatisfied
8.
Do you have barriers to accessing information online?
Yes - I have difficulity accessing information online
No - I can easily access information online
9.
If you answered 'Yes, I have difficulty accessing information online' -check all that applies to you
I do not have a computer, phone or tablet to access online information
I do not have internet services
I do not have the money to buy internet services or a computer, tablet, or phone
I have a disability - language, reading, sight or other
I do not know how to access online information
Other (please specify)
None of the above
10.
Did PNFHT staff show respect for your cultural and/or spiritual background (for example, language, religion, ethnic group)?
Yes, definitely
Yes, somewhat
No
Cultural and/or Spiritual concerns not applicable
11.
Do you have any suggestions as to how we can improve our services? Include any additional comments you wish to share with our team.
