Affordable Housing Provider COVID-19 Survey

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* 2. How long would you estimate waitlists for your property/ies (please select all that apply)?

Waitlist open with immediate vacancies

Less than 6 months

1-2 years

3-4 years

5 or more years

Our waitlist is closed

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* 3. What are the vacancy rates at your property/ies (please select all that apply)?

0-2%

2-4%

4-6%

6-8%

More than 8%

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* 4. What strategies are you implementing to navigate workforce challenges? (please select all that apply)

I’m not having workforce challenges

New marketing techniques to identify candidates

Adjusted pay /benefits to attract candidates

Increased flexibility and leave to adjust to new workforce demands

Training and professional development opportunities to help with retention

Team building and employee services to help boost employee morale

Adjust reporting and oversight structures

Temp hiring

Cross-training current staff to cover position vacancies

Other (please specify)

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* 5. What training would be most helpful for property staff? (select all that apply)

Maintenance training

CEUs and other certifications

Required Service Coordination training hours

HUD occupancy and compliance training

HUD budget training

Fair Housing training

Emergency preparedness training

Team building and other “soft skills” training

Diversity, Equity, and Inclusion training

Training on working with older adult residents

Other (please specify)

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* 6. Are you aware of current COVID-19 cases in your property/ies?

Yes, in some of them

Yes, in most of them

No, in none of them

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* 7. Did you request COVID-19 Supplemental Funds in the fifth round? (select all that apply)

Yes, for property-wide internet infrastructure installation reimbursement

Yes, for back-up generator installation reimbursement

Yes, for air quality systems improvements reimbursement

Yes, for outdoor gathering spaces

Yes, for resident technology training

Yes, for staffing and cleaning, or other operational costs

No, we did not request CSP reimbursement funds from HUD this round

I don't know

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* 8. At your communities, to your knowledge, how do residents primarily access the internet? (select all that apply)

In common areas through property-supplied WiFi

In their apartments with support from the Affordable Connectivity Program (ACP)

In their apartments through self-funded internet service

In their apartments through property-supplied internet

Resident rarely access the internet

Residents use other means to access the internet

I don’t know

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* 9. Is your community working with a partner/partners to help residents access services? (select all that apply)

Yes, we partner with PACE providers

Yes, we partner with our local Area Agency on Aging

Yes, we partner with Adult Day services

Yes, we partner with the local Senior Center

Yes, we partner with the local food bank

Yes, we partner with local health clinics and pharmacies

Yes, we partner with the local university/college

Yes, we partner with local non-profit organizations

Yes, other

We provide services for residents in-house

No, we do not provide resident services

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* 10. Do you currently have a Service Coordinator program (select all that apply)?

Yes, funded out of the property’s budget

Yes, funded through HUD grants

Yes, funded through fundraising

No, we don’t currently have any/a sufficient number of Service Coordinators

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* 11. Are you interested in adding/expanding Service Coordination programs at your community/ies?

Yes, we are currently trying to add Service Coordination to the property budget

Yes, but we are not currently taking action/we don’t know how to expand or add Service Coordination to our community/ies

No, we have enough Service Coordination

No, we are not interested in (more) Service Coordination

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* 12. If you have a Section 202 PRAC property, have you incorporated the $15 Per Unit Per Month Supportive Services Fee into your budget requests?

Yes (please specify the uses below)

No, but we plan to start requesting it

No, not interested

I don’t know what this is yet

Not a PRAC/not eligible

Specify uses here

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* 13. How high was your most recently approved Budget-Based Rent Increase (if applicable)?

<3%

3-4.9%

5-6.9%

7-9.9%

10-14.9%

15-20%

Greater than 20%

Not a PRAC/Not applicable

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* 14. Have your property insurance rates and related costs increased in the last year, or do you expect them to increase in the next three months?

Yes, by 0-9%

Yes, by 10-19%

Yes, by 20-29%

Yes, by more than 30% (please specify below)

No, our rates are staying flat or reducing

I don’t know

Specify here

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* 15. How prepared is your property for REAC’s new NSPIRE housing inspection protocol, which HUD is planning to implement in October of 2023? (choose one)

I am familiar with HUD’s proposed new protocol, including the draft standards, and feel prepared

I have some familiarity with the proposed new protocol and feel somewhat prepared

I am not prepared now but I believe I’ll be ready for the new protocol when it is implemented

I am unfamiliar with the protocol or not do feel well prepared

My communities do not participate in HUD programs/not applicable

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* 16. What are you most concerned about for REAC’s new NSPIRE housing inspection protocol? (select all that apply)

Understanding/training staff on changes to building requirements

Paying for building upgrades to comply with new standards

Adjusting to the new scoring system

Helping residents understand the new unit-focused inspection protocol

Adjusting to the use of new inspection software

I’m not concerned about changes under NSPIRE

Other (please specify)

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* 17. From January 1, 2022, through December 31, 2022, what was the average number of full-time maintenance staff at your community/ies?

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* 18. On average, how many units is each full-time maintenance position responsible for?

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* 19. From January 1, 2022, through December 31, 2022, what is the number of terminations (voluntary or involuntary) among maintenance staff at your community/ies?

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* 20. What is the average tenure of your maintenance staff?

6 months or less

More than 6 months to less than 1 year

1 year to less than 2 years

2 – 5 years

6 – 10 years

11 – 20 years

More than 20 years

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* 21. From January 1, 2022, through December 31, 2022, what was the average number of full-time property managers at your community/communities?

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* 22. On average, how many units is each full-time property manager position responsible for?

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* 23. From January 1, 2022, through December 31, 2022, what is the number of terminations (voluntary or involuntary) among property managers at your community/ies?

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* 24. What is the average tenure of your property managers?

6 months or less

More than 6 months to less than 1 year

1 year to less than 2 years

2 – 5 years

6 – 10 years

11 – 20 years

More than 20 years

Affordable Housing Provider COVID-19 Survey - Spring 2023

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* 1. What do you anticipate to be your top three operational challenges in the next three months? (select three)

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* 2. How long would you estimate waitlists for your property/ies (please select all that apply)?

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* 3. What are the vacancy rates at your property/ies (please select all that apply)?

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* 4. What strategies are you implementing to navigate workforce challenges? (please select all that apply)

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* 5. What training would be most helpful for property staff? (select all that apply)

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* 6. Are you aware of current COVID-19 cases in your property/ies?

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* 7. Did you request COVID-19 Supplemental Funds in the fifth round? (select all that apply)

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* 8. At your communities, to your knowledge, how do residents primarily access the internet? (select all that apply)

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* 9. Is your community working with a partner/partners to help residents access services? (select all that apply)

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* 10. Do you currently have a Service Coordinator program (select all that apply)?

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* 11. Are you interested in adding/expanding Service Coordination programs at your community/ies?

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* 12. If you have a Section 202 PRAC property, have you incorporated the $15 Per Unit Per Month Supportive Services Fee into your budget requests?

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* 13. How high was your most recently approved Budget-Based Rent Increase (if applicable)?

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* 14. Have your property insurance rates and related costs increased in the last year, or do you expect them to increase in the next three months?

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* 15. How prepared is your property for REAC’s new NSPIRE housing inspection protocol, which HUD is planning to implement in October of 2023? (choose one)

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* 16. What are you most concerned about for REAC’s new NSPIRE housing inspection protocol? (select all that apply)

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* 17. From January 1, 2022, through December 31, 2022, what was the average number of full-time maintenance staff at your community/ies?

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* 18. On average, how many units is each full-time maintenance position responsible for?

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* 19. From January 1, 2022, through December 31, 2022, what is the number of terminations (voluntary or involuntary) among maintenance staff at your community/ies?

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* 20. What is the average tenure of your maintenance staff?

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* 21. From January 1, 2022, through December 31, 2022, what was the average number of full-time property managers at your community/communities?

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* 22. On average, how many units is each full-time property manager position responsible for?

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* 23. From January 1, 2022, through December 31, 2022, what is the number of terminations (voluntary or involuntary) among property managers at your community/ies?

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* 24. What is the average tenure of your property managers?