EMPLOYEE SATISFACTION SURVEY

This is a survey for the employees of the Civil Aviation Authority of Fiji. This survey is intended to provide the management of the organization with better insight into how we can improve the workplace environment.

Question Title

* 1. Please give your assessment of CAAF on the following descriptions by ticking one of the numbers from 1 to 5 for each of the descriptions.

	Below Average	Average	Satisfactory	Above Satisfactory	Very Good
Compensation to employees	Compensation to employees Below Average	Compensation to employees Average	Compensation to employees Satisfactory	Compensation to employees Above Satisfactory	Compensation to employees Very Good
Opportunity for advancement	Opportunity for advancement Below Average	Opportunity for advancement Average	Opportunity for advancement Satisfactory	Opportunity for advancement Above Satisfactory	Opportunity for advancement Very Good
Benefits	Benefits Below Average	Benefits Average	Benefits Satisfactory	Benefits Above Satisfactory	Benefits Very Good
Friendly work environment	Friendly work environment Below Average	Friendly work environment Average	Friendly work environment Satisfactory	Friendly work environment Above Satisfactory	Friendly work environment Very Good
Training	Training Below Average	Training Average	Training Satisfactory	Training Above Satisfactory	Training Very Good
Performance Evaluation	Performance Evaluation Below Average	Performance Evaluation Average	Performance Evaluation Satisfactory	Performance Evaluation Above Satisfactory	Performance Evaluation Very Good
Supervision	Supervision Below Average	Supervision Average	Supervision Satisfactory	Supervision Above Satisfactory	Supervision Very Good
Work Environment	Work Environment Below Average	Work Environment Average	Work Environment Satisfactory	Work Environment Above Satisfactory	Work Environment Very Good
Job Security	Job Security Below Average	Job Security Average	Job Security Satisfactory	Job Security Above Satisfactory	Job Security Very Good
Flexibility in performing job	Flexibility in performing job Below Average	Flexibility in performing job Average	Flexibility in performing job Satisfactory	Flexibility in performing job Above Satisfactory	Flexibility in performing job Very Good
Overall satisfaction with job	Overall satisfaction with job Below Average	Overall satisfaction with job Average	Overall satisfaction with job Satisfactory	Overall satisfaction with job Above Satisfactory	Overall satisfaction with job Very Good

Question Title

* 2. From the list below what are some issues faced by you?

Remuneration

Benefits

Conflict with Colleagues

Conflict with Supervisor

Conflict with Management

Working Environment

Commuting

Working Hours

Career Development

Lack of Job Satisfaction

Lack of Prospects

Other (please specify)

Question Title

* 3. What factors led you to accept a job with CAAF?

Question Title

* 4. Is the company’s mission statement clear, and does it inspire you to contribute your best work?

Yes

Please explain

Question Title

* 5. Did your job turn out to be as you expected?

Yes

Partially

Please explain

Question Title

* 6. How has your perception of work changed during the time you have been here? Please explain

Question Title

* 7. Do you believe you had good induction to enable you to be a productive employee?

Yes

Partially

Please explain

Question Title

* 8. Do you feel valued as an employee of this organization?

I feel valued all the time

I seldom feel valued

I feel valued most of the time

Other (please specify)

Question Title

* 9. Is the trainings you receive sufficient to enable you to meet the Authority’s performance expectations?

Yes

Please explain

Question Title

* 10. What additional training should you be provided with? Why?

Question Title

* 11. Are you receiving sufficient feedback about your performance with evaluation reviews (PMS)?

Yes

Please explain

Question Title

* 12. Are you satisfied with the Authority’s PMS process?

Yes

Please explain

Question Title

* 13. How can the Authority assist you to do your job better?

Question Title

* 14. How happy or unhappy are you with your opportunities for advancement at CAAF?

Very happy

Somewhat happy

Neither happy nor unhappy

Somewhat unhappy

Very unhappy

Please explain

Question Title

* 15. How would you evaluate the quality of the supervision you receive from your supervisor?

Extremely effective

Very effective

Somewhat effective

Not so effective

Not at all effective

Please explain if needed.

Question Title

* 16. What does your supervisor need to do to improve his/her Management style?

Question Title

* 17. How clearly does your supervisor rely information from Top Management?

Extremely clearly

Very clearly

Somewhat clearly

Not so clearly

Not at all clearly

Please explain

Question Title

* 18. The information and resources I need to do my job effectively are readily available.

Strongly agree

Agree

Neither agree nor disagree

Disagree

Strongly disagree

Please explain

Question Title

* 19. How would you rate the morale in your department?

Excellent

Very good

Good

Fair

Poor

Please explain

Question Title

* 20. Alongside existing benefits, what other benefits would you like to see the company offer in the future?

Question Title

* 21. How helpful is CAAF with fulfilling your career goals?

Extremely helpful

Very helpful

Moderately helpful

Slightly helpful

Not at all helpful

Please explain

Question Title

* 22. Name one improvement that you would like to bring in to CAAF and why?

Question Title

* 23. If you could change anything about how CAAF operates, what would it be?

Question Title

* 24. Please give your assessment on the following department / sections from the scale of 1 -5 to indicate the level of support you obtain by ticking one of the numbers from 1 to 5 for each of the descriptions.

	Below Average	Average	Satisfactory	Above Satisfactory	Very Good	N/A
Finance Department	Finance Department Below Average	Finance Department Average	Finance Department Satisfactory	Finance Department Above Satisfactory	Finance Department Very Good	Finance Department N/A
Human Resources Department	Human Resources Department Below Average	Human Resources Department Average	Human Resources Department Satisfactory	Human Resources Department Above Satisfactory	Human Resources Department Very Good	Human Resources Department N/A
IT Department	IT Department Below Average	IT Department Average	IT Department Satisfactory	IT Department Above Satisfactory	IT Department Very Good	IT Department N/A
Legal Department	Legal Department Below Average	Legal Department Average	Legal Department Satisfactory	Legal Department Above Satisfactory	Legal Department Very Good	Legal Department N/A
Quality Assurance Department	Quality Assurance Department Below Average	Quality Assurance Department Average	Quality Assurance Department Satisfactory	Quality Assurance Department Above Satisfactory	Quality Assurance Department Very Good	Quality Assurance Department N/A
Air Safety Department	Air Safety Department Below Average	Air Safety Department Average	Air Safety Department Satisfactory	Air Safety Department Above Satisfactory	Air Safety Department Very Good	Air Safety Department N/A
Aviation Security & Facilitation Department	Aviation Security & Facilitation Department Below Average	Aviation Security & Facilitation Department Average	Aviation Security & Facilitation Department Satisfactory	Aviation Security & Facilitation Department Above Satisfactory	Aviation Security & Facilitation Department Very Good	Aviation Security & Facilitation Department N/A
Personnel Licensing Department	Personnel Licensing Department Below Average	Personnel Licensing Department Average	Personnel Licensing Department Satisfactory	Personnel Licensing Department Above Satisfactory	Personnel Licensing Department Very Good	Personnel Licensing Department N/A
Ground Safety Department	Ground Safety Department Below Average	Ground Safety Department Average	Ground Safety Department Satisfactory	Ground Safety Department Above Satisfactory	Ground Safety Department Very Good	Ground Safety Department N/A
Standards Department	Standards Department Below Average	Standards Department Average	Standards Department Satisfactory	Standards Department Above Satisfactory	Standards Department Very Good	Standards Department N/A

Question Title

* 25. What department do you work in?

CSD

PEL

ASFD

ASD

GSD

EMPLOYEE SATISFACTION SURVEY

Question Title

* 1. Please give your assessment of CAAF on the following descriptions by ticking one of the numbers from 1 to 5 for each of the descriptions.

Question Title

* 2. From the list below what are some issues faced by you?

Question Title

* 3. What factors led you to accept a job with CAAF?

Question Title

* 4. Is the company’s mission statement clear, and does it inspire you to contribute your best work?

Question Title

* 5. Did your job turn out to be as you expected?

Question Title

* 6. How has your perception of work changed during the time you have been here? Please explain

Question Title

* 7. Do you believe you had good induction to enable you to be a productive employee?

Question Title

* 8. Do you feel valued as an employee of this organization?

Question Title

* 9. Is the trainings you receive sufficient to enable you to meet the Authority’s performance expectations?

Question Title

* 10. What additional training should you be provided with? Why?

Question Title

* 11. Are you receiving sufficient feedback about your performance with evaluation reviews (PMS)?

Question Title

* 12. Are you satisfied with the Authority’s PMS process?

Question Title

* 13. How can the Authority assist you to do your job better?

Question Title

* 14. How happy or unhappy are you with your opportunities for advancement at CAAF?

Question Title

* 15. How would you evaluate the quality of the supervision you receive from your supervisor?

Question Title

* 16. What does your supervisor need to do to improve his/her Management style?

Question Title

* 17. How clearly does your supervisor rely information from Top Management?

Question Title

* 18. The information and resources I need to do my job effectively are readily available.

Question Title

* 19. How would you rate the morale in your department?

Question Title

* 20. Alongside existing benefits, what other benefits would you like to see the company offer in the future?

Question Title

* 21. How helpful is CAAF with fulfilling your career goals?

Question Title

* 22. Name one improvement that you would like to bring in to CAAF and why?

Question Title

* 23. If you could change anything about how CAAF operates, what would it be?

Question Title

* 24. Please give your assessment on the following department / sections from the scale of 1 -5 to indicate the level of support you obtain by ticking one of the numbers from 1 to 5 for each of the descriptions.

Question Title

* 25. What department do you work in?

Question Title

* 26. Do you have any other questions, comments or concerns?