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Roadside assistance customer survey
This is a market research survey for a roadside assistance company that is going to revolutionize roadside assistance and alleviate many of the inefficiencies that make minor breakdowns very stressful
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1.
Age
(Required.)
Under 18
18-24
25-34
35-44
45-54
55-64
65+
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2.
Gender
(Required.)
Female
Male
Other
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3.
Have you ever had a breakdown and needed roadside assistance?
(Required.)
Yes
No
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4.
Do you have a roadside assistance plan
(Required.)
Yes
No
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5.
What service did you use when you had your last breakdown?
(Required.)
Roadside assistance company (example AAA)
Car manufacturer roadside assistance plan
Car insurance company roadside assistance
Roadside assistance mobile app
Fellow motorist
Friends and family
None of the above
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6.
What was the most difficult part of the breakdown?
(Required.)
Time for help to arrive
Cost
Finding a service provider
Felt unsafe
Lack of tools/ability
None of the above
7.
If you could fix one issue related to roadside assistance, what would it be?
Response time
Cost too expensive
Finding service providers
Feel safe
Other
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8.
Would you use a peer-to-peer roadside assistance app
(Required.)
Receive service
Provide service
Both provide and receive service
I would not use this service
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9.
Have you ever worked in the gig economy (Uber, doordash etc)
(Required.)
Yes
No