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* 1. Which branch did you visit?

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* 2. From the point of arrival at the branch, how long did it take before you were attended to?

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* 3. How satisfied are you with the time it took to be attended to?

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* 4. What was your primary reason for visiting the branch today?

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* 5. How would you rate the cleanliness and general ambience of the branch (both external and banking hall)

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* 6. How would you rate the professionalism and effectiveness of the security guards at the branch?

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* 7. How would you rate the level of friendliness and courtesy displayed by the staff?

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* 8. How professional were the staff during your visit (e.g., no loud conversations, not chewing gum, appropriate demeanor)?

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* 9. How willing were the staff to assist you with your transactions, inquiries, or requests?

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* 10. Based on your visit to the branch, did you receive the result(s) you needed?

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* 11. If No, what was the unresolved issue or transaction?

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