HomeServe TotalHome Warranty Website Survey

Thank you for showing interest in TotalHome Warranty by HomeServe, a comprehensive plan that covers 18 different appliances and systems in your home. Whether you are an existing HomeServe customer with one of our other plans or just getting to know HomeServe we appreciate your opinion on TotalHome Warranty.

Complete our quick survey to be entered to win a $250 Amazon gift card.

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1. What initially brought you to the TotalHome Warranty website? To see the full website click here. (Check all that apply)

Current HomeServe Customer

Marketing Mail

Marketing Email

Marketing Phone Call

Google Search

Web Ad

Social Media Ad

Recommended by Family/Friend/Etc.

I have no idea

Other (please specify)

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2. Do you own a home?

Yes

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3. Were you in the market for a home warranty plan when you came to the site?

Yes

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4. How would you rate each of the following? (1 Strongly Disagree - 5 Strongly Agree)

	Strongly Disagree 1	Disagree 2	Neutral 3	Agree 4	Strongly Agree 5
The site is visually appealing	The site is visually appealing Strongly Disagree 1	The site is visually appealing Disagree 2	The site is visually appealing Neutral 3	The site is visually appealing Agree 4	The site is visually appealing Strongly Agree 5
I found all the information I was looking for	I found all the information I was looking for Strongly Disagree 1	I found all the information I was looking for Disagree 2	I found all the information I was looking for Neutral 3	I found all the information I was looking for Agree 4	I found all the information I was looking for Strongly Agree 5
The TotalHome Warranty plan is easy to understand	The TotalHome Warranty plan is easy to understand Strongly Disagree 1	The TotalHome Warranty plan is easy to understand Disagree 2	The TotalHome Warranty plan is easy to understand Neutral 3	The TotalHome Warranty plan is easy to understand Agree 4	The TotalHome Warranty plan is easy to understand Strongly Agree 5
The TotalHome Warranty plan is compelling	The TotalHome Warranty plan is compelling Strongly Disagree 1	The TotalHome Warranty plan is compelling Disagree 2	The TotalHome Warranty plan is compelling Neutral 3	The TotalHome Warranty plan is compelling Agree 4	The TotalHome Warranty plan is compelling Strongly Agree 5
The TotalHome Warranty plan is fairly priced	The TotalHome Warranty plan is fairly priced Strongly Disagree 1	The TotalHome Warranty plan is fairly priced Disagree 2	The TotalHome Warranty plan is fairly priced Neutral 3	The TotalHome Warranty plan is fairly priced Agree 4	The TotalHome Warranty plan is fairly priced Strongly Agree 5

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5. Why didn’t you sign up for the TotalHome Warranty plan when you were on the site? (Check all that apply)

I don’t want to buy a home warranty plan

I am still early in my shopping process

It was too expensive

I didn’t like something about the TotalHome Warranty plan

I liked another company’s plan better

I couldn’t find information that was important to me

I have concerns that weren’t addressed

The website didn’t work properly

Other brands are more familiar to me

The plans were not available in my area

Other (please fill in)

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6. Can you give us a little more detail about the reasons you did not choose to purchase a plan?

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7. Had you ever heard of HomeServe before coming to the site?

No, I have never heard of HomeServe

Yes, but I have never signed up for any coverage through HomeServe

Yes, I was a HomeServe customer, but I do not have an active plan

Yes, I am a HomeServe customer, and I have an active plan

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8. Have you looked at other companies’ home warranty plans?

Yes

If Yes, please list which ones

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9. Have you purchased a home warranty plan in the last 60 days?

Yes, I did

Not yet, but I am planning to buy from HomeServe

Not yet, but I am planning to buy from someone else

Not yet, and I don’t know which I will buy

No, and I don’t plan to anytime soon

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10. Is there anything that TotalHome Warranty should change about its plan that would make you more likely to sign up?

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11. Is there anything that TotalHome Warranty should change about its website that would make you more likely to sign up?

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12. Thank you for participating in our survey! Please enter your email address to be entered into a drawing for a $250 Amazon gift card.

Email Address

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13. Would you be open to talking with us in a follow-up 15-minute phone conversation on this topic? Phone call participants will receive a $25 Amazon gift card. If yes, we will contact you to schedule a call at your email addresses indicated above.

Yes