Downtown Raleigh Parking Pilot Survey - Storefront Businesses The recently adopted Downtown Raleigh Economic Development Strategy recommends the City of Raleigh make parking policy adjustments to bring more people downtown. The City of Raleigh owns and operates several parking decks across Downtown Raleigh and has implemented a pilot program offering 2-hours of free parking in specific parking decks. Participating parking decks are colored yellow in the map below. The pilot program will currently end in February 2025 unless City Council acts to make it permanent. Downtown Raleigh Alliance and the City of Raleigh are looking for feedback from downtown small businesses on the pilot program. This survey will help inform policymakers as they weigh potential tradeoffs related to this program. Individual survey responses will remain confidential and will not be released in any way that could identify your business, organization, or institution.This survey is meant for Downtown Raleigh storefront business owners and managers, there is a second survey for broad community feedback. Question Title 2-Hour Free Parking Pilot Decks in Yellow Question Title * 1. Are you an owner or manager of a storefront or retail business in Downtown Raleigh? Yes No Question Title * 2. Do you own or manage a business within a five minute walk of a parking deck participating in the pilot program? City-owned parking decks participating in the pilot program are colored yellow in the map above. Yes No Question Title * 3. Please rate your level of agreement with the following statement: “My downtown business(es) is/are doing well.” Strongly agree Agree Neutral Disagree Strongly disagree Not sure Question Title * 4. Are you at risk of closing a downtown business within the next 12 months? Yes No Question Title * 5. How do you rate the overall quality of City-owned parking decks? Excellent Good Neutral Below average Poor Not sure Question Title * 6. Specifically in reference to City-owned parking decks, how would you rate their level of... Poor Below average Neutral Good Excellent Not sure Cleanliness Cleanliness Poor Cleanliness Below average Cleanliness Neutral Cleanliness Good Cleanliness Excellent Cleanliness Not sure Security Security Poor Security Below average Security Neutral Security Good Security Excellent Security Not sure Lighting Lighting Poor Lighting Below average Lighting Neutral Lighting Good Lighting Excellent Lighting Not sure Wayfinding / Signage Wayfinding / Signage Poor Wayfinding / Signage Below average Wayfinding / Signage Neutral Wayfinding / Signage Good Wayfinding / Signage Excellent Wayfinding / Signage Not sure Ease of use Ease of use Poor Ease of use Below average Ease of use Neutral Ease of use Good Ease of use Excellent Ease of use Not sure Question Title * 7. What percentage of your customer base do you estimate park downtown when visiting your business(es)? 100% 90% 80% 70% 60% 50% 40% 30% 20% 10% 0% Not sure Question Title * 8. The City of Raleigh is in the midst of a pilot program offering 2-hours of free parking in five City-owned parking decks. The pilot program will currently end in February 2025 unless City Council acts. Do you support this pilot program becoming permanent? Strongly support Somewhat support Neutral Somewhat do not support Strongly do not support Need more information Question Title * 9. If this pilot program were to become permanent as is, what impact do you think this would have on the overall health of your business? Very positive Somewhat positive No impact Somewhat negative Very negative Not sure The City of Raleigh estimates this program would produce an estimated $170,000 - $300,000 in lost parking revenue annually. As a result, the City of Raleigh is looking into ways to mitigate the revenue impact to the parking fund. Please review the list of revenue mitigation options below. $5 at 5 for Fridays and Saturdays - Users parking in City-owned decks after 5pm on Fridays and Saturdays would pay a $5 flat fee. $5 at 5 for Thursdays, Fridays, and Saturdays - Users parking in City-owned decks after 5pm on Thursdays, Fridays, and Saturdays would pay a $5 flat fee. Extend paid hours from 7pm to 9pm - Users would be charged to park between 7am and 9pm Monday - Friday. Users are currently charged for parking between 7am and 7pm. Extend paid days to include Saturday - Users would be charged to park in City-owned decks on Saturdays from 7am until 7pm, the city currently does not charge to park on Saturdays (except during special events). Increase hourly rate in the decks and/or on-street - City Council would increase the hourly rate to park in City-owned decks and/or on-street. The hours would stay the same. The current rate is $2 per hour and is capped at $15 per day for City-owned decks. The current rate is $1.25 to $1.50 per hour for on-street in downtown. Question Title * 10. What impact would each individual revenue mitigation option have on your business(es)? Very negative Somewhat negative No impact Somewhat positive Very positive Not sure $5 at 5 for Fridays and Saturdays $5 at 5 for Fridays and Saturdays Very negative $5 at 5 for Fridays and Saturdays Somewhat negative $5 at 5 for Fridays and Saturdays No impact $5 at 5 for Fridays and Saturdays Somewhat positive $5 at 5 for Fridays and Saturdays Very positive $5 at 5 for Fridays and Saturdays Not sure $5 at 5 for Thursdays, Fridays, and Saturdays $5 at 5 for Thursdays, Fridays, and Saturdays Very negative $5 at 5 for Thursdays, Fridays, and Saturdays Somewhat negative $5 at 5 for Thursdays, Fridays, and Saturdays No impact $5 at 5 for Thursdays, Fridays, and Saturdays Somewhat positive $5 at 5 for Thursdays, Fridays, and Saturdays Very positive $5 at 5 for Thursdays, Fridays, and Saturdays Not sure Extend paid hours from 7pm to 9pm Extend paid hours from 7pm to 9pm Very negative Extend paid hours from 7pm to 9pm Somewhat negative Extend paid hours from 7pm to 9pm No impact Extend paid hours from 7pm to 9pm Somewhat positive Extend paid hours from 7pm to 9pm Very positive Extend paid hours from 7pm to 9pm Not sure Extend paid days to include Saturday Extend paid days to include Saturday Very negative Extend paid days to include Saturday Somewhat negative Extend paid days to include Saturday No impact Extend paid days to include Saturday Somewhat positive Extend paid days to include Saturday Very positive Extend paid days to include Saturday Not sure Increase hourly rate in the decks and/or on-street Increase hourly rate in the decks and/or on-street Very negative Increase hourly rate in the decks and/or on-street Somewhat negative Increase hourly rate in the decks and/or on-street No impact Increase hourly rate in the decks and/or on-street Somewhat positive Increase hourly rate in the decks and/or on-street Very positive Increase hourly rate in the decks and/or on-street Not sure Question Title * 11. To what degree would you support the following revenue mitigation measures? Strongly do not support Somewhat do not support Neutral Somewhat support Strongly support Not sure $5 at 5 for Fridays and Saturdays $5 at 5 for Fridays and Saturdays Strongly do not support $5 at 5 for Fridays and Saturdays Somewhat do not support $5 at 5 for Fridays and Saturdays Neutral $5 at 5 for Fridays and Saturdays Somewhat support $5 at 5 for Fridays and Saturdays Strongly support $5 at 5 for Fridays and Saturdays Not sure $5 at 5 for Thursdays, Fridays, and Saturdays $5 at 5 for Thursdays, Fridays, and Saturdays Strongly do not support $5 at 5 for Thursdays, Fridays, and Saturdays Somewhat do not support $5 at 5 for Thursdays, Fridays, and Saturdays Neutral $5 at 5 for Thursdays, Fridays, and Saturdays Somewhat support $5 at 5 for Thursdays, Fridays, and Saturdays Strongly support $5 at 5 for Thursdays, Fridays, and Saturdays Not sure Extend paid hours from 7pm to 9pm Extend paid hours from 7pm to 9pm Strongly do not support Extend paid hours from 7pm to 9pm Somewhat do not support Extend paid hours from 7pm to 9pm Neutral Extend paid hours from 7pm to 9pm Somewhat support Extend paid hours from 7pm to 9pm Strongly support Extend paid hours from 7pm to 9pm Not sure Extend paid days to include Saturday Extend paid days to include Saturday Strongly do not support Extend paid days to include Saturday Somewhat do not support Extend paid days to include Saturday Neutral Extend paid days to include Saturday Somewhat support Extend paid days to include Saturday Strongly support Extend paid days to include Saturday Not sure Increase hourly rate in the decks and/or on-street Increase hourly rate in the decks and/or on-street Strongly do not support Increase hourly rate in the decks and/or on-street Somewhat do not support Increase hourly rate in the decks and/or on-street Neutral Increase hourly rate in the decks and/or on-street Somewhat support Increase hourly rate in the decks and/or on-street Strongly support Increase hourly rate in the decks and/or on-street Not sure Question Title * 12. Please rank each revenue mitigation option from most desirable to least, with 1 being the most desirable and 5 being the least desirable. Question Title * 13. How could the 2-hour free parking program be improved? Select up to two. Include more City-owned parking decks Include City-owned surface parking lots 2-hour free parking applies during special events More clearly delineated 2-hour free parking signage Other (please specify) Question Title * 14. How could the City of Raleigh improve City-owned parking decks downtown? You may select up to three. Increase security cameras Physical security patrols Provide secure bike parking in decks Provide e-bike charging facilities Integrate parking and public transportation Litter and trash pickup More frequent power washing Beautification or fresh paint Updated wayfinding or signage Not sure Other (please specify) Question Title * 15. The City of Raleigh currently charges $10 in participating City-owned decks during Special Events. Special Event is defined as a large downtown activity which generates 10,000 or more attendees and typically involves most, if not all, of the City-owned parking decks. The revenue received is used for parking deck maintenance. Do you support the City of Raleigh charging a flat rate for special event parking downtown? Strongly do not support Somewhat do not support Neutral Somewhat support Strongly support Not sure Question Title * 16. Please rate your level of agreement with the following statement: “The 2-hour free parking policy should apply during special event surcharges.” Strongly disagree Somewhat disagree Neutral Somewhat agree Strongly agree Not sure Question Title * 17. The Small Business Parking Relief Program, created by the City of Raleigh, provides up to 10 free parking passes for employees per restaurant, retailer, and personal service business at several City-owned parking garages. This temporary program began in January of 2021. Do you support the City of Raleigh offering this program even if you do not participate in it? Strongly do not support Somewhat do not support Neutral Somewhat support Strongly support Not sure Question Title * 18. What type of business(es) do you own or manage in Downtown Raleigh? Select all that apply. Restaurant, bar, or other food service Retail goods Retail service (salon, tattoo parlor, fitness, etc.) Art gallery or studio Professional services (legal services ,banking, tech, engineering, etc.) Non-profit or civic organization Hotel or lodging Medical office or practice Other (please specify) Question Title * 19. (Optional) Please list the businesses you own or manage in Downtown Raleigh. Done