Exit

Introduction

Are you an Island Energy customer who is unhappy or dissatisfied with the £11.56 ‘goodwill gesture’ offered to households following the outage in October last year? 
 
If you are, please complete this short online survey to enable the Jersey Consumer Council to assess to what extent individual households were impacted.
 
If you know of any neighbours or relatives who do not have access to the internet but who were also affected by the outage, please visit those individuals or call them and complete the survey with them or on their behalf, so that we can get a fair picture of the situation.
 
Completion Instructions
Questions with an asterisk '*' next to them indicate a response is required, some being about you to help us gauge the representation across households. 
Your responses will only be saved when you click the 'submit' button at the bottom of the page.
 
By completing this form you are agreeing to your answers and personal information being held confidentially by Jersey Consumer Council. The only exception to this will be if we share your information with Island Energy, with your permission.

Question Title

* 1. What is your Island Energy customer number?

Question Title

* 2. What is your age?

Question Title

* 3. Are you a domestic or commercial service consumer?

Question Title

* 4. How many people live in your home?

Question Title

* 5. How many days was your gas supply cut off during the October 2023 outage? (In figures not words i.e. 7, not seven or 1 week)

Question Title

* 6. Which services were affected by the outage?

Question Title

* 7. Approximately how much extra expense did you incur during the outage? It is important that you give as honest an answer as possible.

Question Title

* 8. Do you have receipts or other proof to back up any or all of your claim?

Question Title

* 9. How much is your Direct Debit or usual monthly payment to Island Energy, on your bill or statement?

Question Title

* 10. Are you satisfied with the £11.56 gesture of goodwill offered by Island Energy?

Question Title

* 11. Would you like to see the Government take steps to introduce (or increase where appropriate) the independent regulation of our utility providers in Jersey?

Question Title

* 12. Has the response from Island Energy made you consider switching to another form of energy?

Question Title

* 13. Is there anything else you’d like to add?

Question Title

* 14. Would you be happy for us to contact you? Only if necessary and for the purposes of this survey only.

If so please share your email address.

Question Title

* 15. Would you be happy for us to discuss the information you have given us with Island Energy?

Question Title

* 16. I give my consent for the Jersey Consumer Council to process and use my personal information for the purposes of this survey. I understand that this information will be kept confidential to the Jersey Consumer Council, under the Data Protection (Jersey) Law 2018.

Question Title

* 17. I acknowledge that I am aware of and agree to the Jersey Consumer Council Privacy Protection Policy. Read the policy.

T