2025 Outlook: Supply Chain Marketing Metrics Survey
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1.
What is your primary service?
(Required.)
3PL Provider
Software or Technology Provider
Warehousing and Fulfillment
Finance
Insurance
Procurement and Sourcing
E-commerce Platform
Supply Chain Solutions
Consulting
LTL
Manufacturing
Motor Carrier
Other (please specify)
*
2.
What is your title?
(Required.)
*
3.
How many years have you been marketing in your industry?
(Required.)
Less than 1 year
1-3 years
4-6 years
7-10 years
11-15 years
16-20 years
More than 20 years
*
4.
How many years of marketing experience do you have?
(Required.)
Less than 1 year
1-3 years
4-6 years
7-10 years
11-15 years
16-20 years
More than 20 years
*
5.
What is your annual marketing budget?
(Required.)
Less than $50,000
$50,000 - $99,999
$100,000 - $249,999
$250,000 - $499,999
$500,000 - $999,999
$1 million - $4.9 million
$5 million - $9.9 million
$10 million or more
*
6.
What is the size of your marketing department?
(Required.)
1 person
2-5 people
6-10 people
11-20 people
21-50 people
More than 50 people
*
7.
What state does your business reside in?
(Required.)
Alabama
Alaska
Arizona
Arkansas
California
Colorado
Connecticut
Delaware
Florida
Georgia
Hawaii
Idaho
Illinois
Indiana
Iowa
Kansas
Kentucky
Louisiana
Maine
Maryland
Massachusetts
Michigan
Minnesota
Mississippi
Missouri
Montana
Nebraska
Nevada
New Hampshire
New Jersey
New Mexico
New York
North Carolina
North Dakota
Ohio
Oklahoma
Oregon
Pennsylvania
Rhode Island
South Carolina
South Dakota
Tennessee
Texas
Utah
Vermont
Virginia
Washington
West Virginia
Wisconsin
Wyoming
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8.
What is your company size?
(Required.)
1-10 employees
11-50 employees
51-200 employees
201-500 employees
501-1,000 employees
1,001-5,000 employees
5,001-10,000 employees
More than 10,000 employees
*
9.
Which of the following best describes your company's annual revenue?
(Required.)
Less than $10M
$10M - $50M
$50M - $100M
$100M - $250M
$250M - $500M
$500M - $1B
$1B+
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10.
How would you describe your company's attitude towards adaptability and overall change?
(Required.)
Traditionalist - Organizations with fixed structures and systems that avoid risk and change
Fence Sitter - Organizations that focus on proven solutions that support continuous improvement rather than radical innovation
Adventurer - Organizations whose openness to risk and change exceeds their readiness
Transformer - Organizations whose appetite for change is backed by commitment
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11.
Who does your company primarily market to?
(Required.)
Carriers
Shippers
Brokers
Other (please specify)
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12.
What are your top pain points? Choose the most critical - up to three:
(Required.)
Insufficient marketing budget
Insufficient or misaligned marketing tech stack
Hiring/retaining the right people
Internal misalignment, too many priorities
Brand strength
Low response rates to outreach campaigns
Low deal close rates
Ability to demonstrate results
Generating qualified leads
Insufficient understanding of our target market
Top of the funnel sluggishness
Other (please specify)
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13.
What are your key objectives for 2025 (check all that apply)?
(Required.)
Gaining market share
Increasing brand recognition
Influence customer satisfaction or customer retention
Enter new markets
Lead generation and conversion
Become an industry thought leader
Demand generation
Other (please specify)
*
14.
What marketing tactics do you plan to invest in, in the next year (check all that apply)?
(Required.)
Artificial Intelligence tools
Marketing automation tools
ABM
Pay-Per-Click
SEO
Digital Display Advertising
Digital Video Advertising
Paid Social Media Advertising
Public Relations
Organic Social
Ad Retargeting
Experiential Marketing
Video Creation
Written Content Creation (Blogs, Case Studies, eBooks, etc.)
Email Marketing
Direct Mail
Traditional Advertising (Radio, Print, TV)
Virtual events
Company podcast
Other (please specify)
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15.
How would you describe your company's overall strategy regarding new marketing technologies?
(Required.)
Early Adopter - my company adopts new products or technology as soon as it becomes available.
Fast Follower - my company is quick to pick up new ideas from other companies.
Middle-of-the-pack - my company is in the majority when it comes to product or technology adoption.
Late Adopter - my company adopts new products or technology after most of our peers.
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16.
How has your marketing department's IT spending changed over the past 3-5 years?
(Required.)
Increased significantly (more than 25%)
Increased moderately (10-25%)
Increased slightly (less than 10%)
Remained the same
Decreased slightly (less than 10%)
Decreased moderately (10-25%)
Decreased significantly (more than 25%)
*
17.
How are you leveraging AI in your marketing efforts?
(Required.)
Content creation
Personalization
Chatbots/Customer service
Predictive analytics
Lead scoring
Image/video generation
SEO optimization
Not currently using AI
Other (please specify)
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18.
How is your marketing budget roughly broken down? Please provide percentages for each category.
(Required.)
0%
1-20%
21-40%
41-60%
61-80%
81-100%
Content marketing
0%
1-20%
21-40%
41-60%
61-80%
81-100%
Events/Trade shows
0%
1-20%
21-40%
41-60%
61-80%
81-100%
Public relations
0%
1-20%
21-40%
41-60%
61-80%
81-100%
Social media
0%
1-20%
21-40%
41-60%
61-80%
81-100%
Email marketing
0%
1-20%
21-40%
41-60%
61-80%
81-100%
Traditional advertising
0%
1-20%
21-40%
41-60%
61-80%
81-100%
Technology/Software
0%
1-20%
21-40%
41-60%
61-80%
81-100%
Other
0%
1-20%
21-40%
41-60%
61-80%
81-100%
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19.
Describe your current relationship with marketing agencies:
(Required.)
We use an agency regularly for project work
An agency is crucial in our annual marketing planning
We use an agency sporadically for project work
An agency serves as our marketing department
We have an agency of record
We do not currently use a marketing agency
*
20.
What do you look for in an agency? Choose the most important attributes - up to three:
(Required.)
Understands our business
Has a reputation as a thought leader in our space
Expertise in a particular geography
Understands our target customers
Expertise in a particular marketing approach
Specializes in serving our industry
Expertise in a particular audience type
Other (please specify)
*
21.
Looking forward to the next two years, how do you expect to incorporate the use of marketing agencies?
(Required.)
We plan to use marketing agencies much more than we do now
We plan to use marketing agencies about the same as we do now
We plan to use marketing agencies somewhat less
We plan to phase out marketing agencies altogether
Other (please specify)
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22.
How would you characterize your company's marketing and sales relationship?
(Required.)
We act independently of one another.
Our relationship is defined - we have rules and definitions and meet to clarify mutual expectations.
We are aligned; we engage in joint planning and training.
We are fully integrated - we share systems, performance metrics, and rewards.
Other (please specify)
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23.
If you are measuring your results, what metrics are you most focused on? Choose up to three.
(Required.)
Online engagement: website traffic, impressions
Conversions: visitors to leads, leads to opportunities
Opportunities generated
#/% Opportunities closed
Overall Leads Created
MQLs Created
#/% MQLs converted to SQLs
Cost per Lead
Cost per Acquisition
Market Share
Overall revenue
Demonstrated ROI
Something else (fill-in)
I am not measuring my results / prefer not to answer
Other (please specify)
24.
Which industry publications do you advertise in?
25.
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